PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PODS and Uncle Bobs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PODS
Uncle Bobs

PODS and Uncle Bobs Overview

Total reviews 268 106
Company responses 0 0
Issues resolved 6 0

PODS and Uncle Bobs Consumer Ratings

Rank
100 out of 599 in Moving and Storage category
86 out of 1061 in Transportation and Logistics category
Customer service
77 in category
84 in category
Reliability
56 in category
58 in category
Product or Service Quality
67 in category
60 in category
Exchange, Refund and Cancellation Policy
54 in category
49 in category

PODS and Uncle Bobs Rating Details

Customer service
1.2 (155 reviews)
1.7 (34 reviews)
Reviewer's quote

They picked them up on time and the customer service was terrific . Time came for us to have them delivered to our new home and again the delivery was great ! We hired movers and I called to set up pick up for the next day and couldnt have pick up for 19 days !!!! I explained that I couldnt have...

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However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

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Reliability
1.2 (141 reviews)
1.8 (16 reviews)
Reviewer's quote

DO NOT USE THEIR PRIMARY CONCERN IS ABOUT MONEY. They are seriously lacking any concerns about the customer from a CORPORATE or FRANCHISE perspective.The pictures are how the driver delivered the pod to my driveway.There is over 5' feet in the picture with the tape measure. I requested the pod...

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I was told that they wouldn't auction off belongings if paid by Friday yet they auctioned it off on Thursday what a setup. Made my compliant and these are the words they stand on "you didn't pay" then he says they don't get paid for auction however had issues with this man since moving my...

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Product or Service Quality
1.4 (135 reviews)
2.2 (26 reviews)
Reviewer's quote

...Was shocked that they had already withdrew nearly $600 from our account so far ahead of providing any service but PODS rep assured me the charge would be refunded and the order cancelled. Well they managed to cancel the order but 2 months and 4 CALLS later and I STILL dont have my refund..

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Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

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Exchange, Refund and Cancellation Policy
1.1 (126 reviews)
2.2 (19 reviews)
Reviewer's quote

I wasn't asking for an entire refund, but thought that the poor customer service and stress from getting the wrong POD would be worth at least a courtesy discount to make a repeat customer happy! The dispute person told me that the situation was not compensable since the POD arrived the same day....

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...I closed the account over the weekend and asked when would I receive a refund for the difference. I was told over the phone they do not refund the difference (nobody does that). I couldn't care less what other companies do or don't do; I used Uncle Bob's...

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PODS and Uncle Bobs Pros and Cons

Pros
  • Having a container in driveway to pack ourselves
  • Idea of being able to pack myself
  • Concept of pods
  • Previous owner
  • Hailey
Cons
  • Customer service
  • Business practices
  • False promises of resolutions
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager

PODS and Uncle Bobs Most Positive Reviews

Top rated reviews
5

Your Customer Service handled my request seamlessly.

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5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

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3.4

PODS took money from my account for a payment I was unaware I owed. It put my my bank account in jeopardy for...

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5

When I went on their site to change my credit card info for my autopay, I inadvertantly cancelled autopay. Discovered...

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PODS and Uncle Bobs Most Critical Reviews

Lowest rated reviews
1

Pods is a total rip off.
We were quoted a delivery charge of $296 to drop off our Pod. Our house deal fell through and w...

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1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

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1

The original cost of my freight was $4000.00. It ended up being over $7000.00 PLUS over $1000 for insurance. When I...

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1

some1 stoled my stuff over the top of the roof and they won't cover it because they didn't break the door they went...

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PODS and Uncle Bobs Latest Reviews

Recent published reviews
1

Driving down the road, came to a merge spot, were already in the process of starting to merge when the PODs driver...

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No votes

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

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1

DO NOT USE THEIR PRIMARY CONCERN IS ABOUT MONEY. They are seriously lacking any concerns about the customer from a CORPO...

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No votes

I tried to speak with them after being there so many years but they are too stupid to understand human decency. I guess...

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PODS and Uncle Bobs Products and Services

Most reviewed product and services
  • Pods Moving Service (45 reviews)
  • Pods Customer Care (35 reviews)
  • Pods Long Distance Moving Service (24 reviews)
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)