PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PODS and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PODS
1.4
Uhaul
1.5
PODS
Uhaul

PODS and Uhaul Overview

Total reviews 484 1257
Company responses 0 0
Issues resolved 9 14

PODS and Uhaul Consumer Ratings

Rank
121 out of 597 in Moving and Storage category
114 out of 563 in Rentals category
Customer service
116 in category
86 in category
Reliability
90 in category
100 in category
Product or Service Quality
96 in category
88 in category
Exchange, Refund and Cancellation Policy
86 in category
80 in category

PODS and Uhaul Rating Details

Customer service
1.2
(270 reviews)
1.3
(526 reviews)
Reviewer's quote

...PODS customer service has a lot to be desired and has not been helpful. This type of treatment is unacceptable and unfair. My property is very sentimental...

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...The box as I had ordered I had to make multiple phone calls to the storefront and to e-commerce customer service to figure out how to get my return For my delivery fee, I drove through a torrential downpour, then to pick up my order..

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Reliability
1.3
(250 reviews)
1.4
(443 reviews)
Reviewer's quote

I used PODS once in 2020 and it was not terrible. I needed to move again and decided to use them one more time. I thought that a return customer may mean something to them. Well I guess not. The drop off, loading and pickup from the starting destination was great. No issues. Well, the first problem...

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Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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Product or Service Quality
1.4
(239 reviews)
1.5
(433 reviews)
Reviewer's quote

Not the customer service I was ever taught about. UPDATE: Had to reschedule next leg of trip when POD not delivered in time to meet up with long haul movers (PODS DO NOT service all areas of the Continental US!!), ultimately costing my family an extra $8k, because PODS refused to fulfil originally...

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I rented a U-Haul truck and after driving it for a short while I noticed there was several mechanical issues going on with it so I contacted the roadside service and they sent out a tow truck to check out the vehicle and see what was wrong with it well and guys should have at 4:00 in the morning...

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Exchange, Refund and Cancellation Policy
1.2
(231 reviews)
1.3
(404 reviews)
Reviewer's quote

...I m requesting a refund partial since i was charged for the entire month. Pods paid for 12/1/23 and picked up on 12/7/23 thank you..

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They said they would refund the money which they did but it was $37 and I only got $31 which I found interesting that they refunded by money but they actually took some extra money too but the lady at U-Haul told me the next time I order or use your services to put down for a whole day that way I...

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PODS and Uhaul Pros and Cons

Pros
  • Having a container in driveway to pack ourselves
  • Idea of being able to pack myself
  • Concept of pods
  • Numerous locations
  • No pros
  • Ease of location
Cons
  • Customer service
  • Business practices
  • False promises of resolutions
  • Customer service
  • Service
  • Constant mistakes

PODS and Uhaul Most Positive Reviews

Top rated reviews
5

This is incorrect. I not pissed about anything,. I was simply trying to reach HR. I am not a customer, I am a former emp...

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5

Im not sure what this is for. Please explain.I so that can answer these questions.was redirected to this sigh. Hello...

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5

Your Customer Service handled my request seamlessly.

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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PODS and Uhaul Most Critical Reviews

Lowest rated reviews
1

PODS keeps sending us threatening "Past Due Account" emails, demanding I pay online. When I click the link, I find a...

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1

I am the CEO of a small corporation, and I serve on the board of other, large corporations. After multiple bad experienc...

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1

PODS are terrible. I had one put in my driveway for storage to do home renovations. Movers came and put items in. I...

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1

I rented a U-Haul truck and after driving it for a short while I noticed there was several mechanical issues going on...

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PODS and Uhaul Latest Reviews

Recent published reviews
1.4

I used PODS once in 2020 and it was not terrible. I needed to move again and decided to use them one more time. I though...

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1

Cleaning fees for dust on dashboard when I mop and wipe inside the vehicle Used uhaul for many times now service for...

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1

They are a horrible company they keep charging our account. But say we can't pay on it till all the issues are solved...

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3.2

They said they would refund the money which they did but it was $37 and I only got $31 which I found interesting that...

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