PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PODS and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PODS
Uhaul

PODS and Uhaul Overview

Total reviews
240
958
Company responses
0
0
Issues resolved
6
11

PODS and Uhaul Consumer Ratings

Rank
98 out of 577 in Moving and Storage category
144 out of 1031 in Transportation and Logistics category
Customer service
76 in category
129 in category
Reliability
54 in category
86 in category
Product or Service Quality
68 in category
104 in category
Exchange, Refund and Cancellation Policy
53 in category
99 in category

PODS and Uhaul Rating Details

Customer service
1.1 (137 reviews)
1.3 (356 reviews)
Reviewer's quote

When I called Customer Service multiple times to determine when (if) the correct POD would arrive I was given the runaround as to where the POD actually was. The correct POD finally arrived several hours later. However, between when I discovered the error and when the correct POD was delivered, I...

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Losing two hours of my time, I had to call customer service to find that there was in fact a truck available at the original location I had requested. Having a 7. 5 hour drive back to SC and having lost 3 hours total of my time, I am beyond dissatisfied with the level of professionalism and...

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Reliability
1.2 (125 reviews)
1.3 (305 reviews)
Reviewer's quote

if you want your things wet ruined and lost then this is your best fit. WHAT SCAMMERS THIS COMPANY People of HAWAII BIG ISLAND Run don't walk away form these SNAKES

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Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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Product or Service Quality
1.4 (122 reviews)
1.4 (289 reviews)
Reviewer's quote

...PODS customer service said it was the cable companys fault and they should pay for the repair; they destroy someone elses property but are not responsible for fixing it!!!! Integrity and being responsible is a lost art..

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What is the *** en actual phone number for their corporate office!! Not the *** number of customer service who have no idea who their corporate office is and have no knowledge whatsoever!..

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Exchange, Refund and Cancellation Policy
1.1 (114 reviews)
1.3 (276 reviews)
Reviewer's quote

I contacted POD to assist in getting a smaller POD in exchange for the larger POD as we do not need the 16 foot POD. I was informed that I will be charged a pick up fee for the 16 foot POD, a delivery fee for the smaller POD and a full month’s rental for the new smaller POD. When I asked if I will...

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Uhaul double charged me for one day and no one is confirming my refund . Customer service said this happened to Over 6,00 customers . Never renting from u haul again..

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PODS and Uhaul Pros and Cons

Pros
  • Having a container in driveway to pack ourselves
  • Idea of being able to pack myself
  • Concept of pods
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
Cons
  • Customer service
  • Business practices
  • Scheduling issues
  • Customer service
  • Service
  • Constant mistakes

PODS and Uhaul Most Positive Reviews

Top rated reviews
5

Your Customer Service handled my request seamlessly.

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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3.4

PODS took money from my account for a payment I was unaware I owed. It put my my bank account in jeopardy for...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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PODS and Uhaul Most Critical Reviews

Lowest rated reviews
1

Pods is a total rip off.
We were quoted a delivery charge of $296 to drop off our Pod. Our house deal fell through and w...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

The original cost of my freight was $4000.00. It ended up being over $7000.00 PLUS over $1000 for insurance. When I...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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PODS and Uhaul Latest Reviews

Recent published reviews
1

if you want your things wet ruined and lost then this is your best fit. WHAT SCAMMERS THIS COMPANY People of HAWAII BIG...

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No votes

Had reserve a appliance dolly at 10 I got there at 10 there was no appliance dolly waited about an hour and appliance...

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1

After getting a quote from a PODS agent , I was later told that it did not include delivery to my new address. LIARS !...

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1.8

Rented a truck from them and they way overcharged me charged me 350 miles when I didnt use but 50 miles at the most I...

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PODS and Uhaul Products and Services

Most reviewed product and services
  • Pods Moving Service (43 reviews)
  • Pods Customer Care (33 reviews)
  • Pods Long Distance Moving Service (24 reviews)
  • Uhaul Truck Rental (309 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)