PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PODS and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PODS
Uhaul

PODS and Uhaul Overview

Total reviews
225
931
Company responses
0
0
Issues resolved
5
10

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 931 reviews. It is 706 reviews more than PODS received since Feb 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PODS customer support team than with Uhaul customer service.

PODS and Uhaul Consumer Ratings

Rank
94 out of 900 in Moving and Storage category
134 out of 1689 in Transportation and Logistics category
Customer service
68 in category
127 in category
Reliability
46 in category
78 in category
Product or Service Quality
61 in category
99 in category

PODS and Uhaul Rating Details

Customer service
1.1 (128 reviews)
1.2 (339 reviews)
Reviewer's quote

...Stay away from this very poor customer service company. All they do is lie to you! Their customer service reps will do nothing to help you!..

Therese L

...She was inconsiderate and gave us horrible customer service. They gave me the wrong trailer for my sports car (after I gave them the model and make). I had a deadline to drive across the country...

Christina F
Reliability
1.2 (117 reviews)
1.3 (289 reviews)
Reviewer's quote

My bill went behind I paid them and they charge me a fee because they set up a auction then they canceled the auction.i went behind again they scheduled a unction again and charged me another fee so I call and say week the last time I made a partial payment you canceled the auction...these two rude...

Thai

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

Donnamae
Product or Service Quality
1.4 (114 reviews)
1.4 (277 reviews)
Reviewer's quote

When I go to the website it actually connects me to my account and I see that my pod was never sent like I had discussed with the call service agent and it was still in Washington. After talking to another call agent my pod is scheduled to leave Washington in four days and won’t be delivered to my...

Travis R

I called customer service 3 times because they hung up on me twice over 2 hours. They finally gave me a $25 credit after I spoke with 8 people. Then they lied to me when they told me the truck had to be back by 7 PM when I called customer service and they said it didn’t have to be back until the...

PissedConsumer1611577

PODS and Uhaul Pros and Cons

Pros
  • Having a container in driveway to pack ourselves
  • Idea of being able to pack myself
  • Concept of pods
  • Truck
  • Local location
  • Equipment
Cons
  • Customer service
  • Business practices
  • Scheduling issues
  • Customer service
  • Service
  • Uhaul does not own up to their mistakes

PODS and Uhaul Most Positive Reviews

Top rated reviews
5

Your Customer Service handled my request seamlessly.

5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

PODS and Uhaul Most Critical Reviews

Lowest rated reviews
1

Pods is a total rip off.
We were quoted a delivery charge of $296 to drop off our Pod. Our house deal fell through and w...

1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

PODS and Uhaul Latest Reviews

Recent published reviews
1

My bill went behind I paid them and they charge me a fee because they set up a auction then they canceled the auction.i...

Read all 225 reviews

my
back
was
broke

Read all 931 reviews

PODS and Uhaul Products and Services

Most reviewed product and services
  • Pods Moving Service (41 reviews)
  • Pods Customer Care (33 reviews)
  • Pods Long Distance Moving Service (24 reviews)
  • Uhaul Truck Rental (307 reviews)
  • Uhaul Trailer Rental (79 reviews)
  • Uhaul Customer Care (77 reviews)