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Our website collected and compiled various consumer reviews about PODS and Two Men And A Truck as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
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PODS and Two Men And A Truck Consumer Ratings
Rank
100
out of 599 in Moving and Storage category
154
out of 1061 in Transportation and Logistics category
Customer service
77
in category
132
in category
Reliability
56
in category
93
in category
Product or Service Quality
67
in category
110
in category
Exchange, Refund and Cancellation Policy
54
in category
124
in category
PODS and Two Men And A Truck Rating Details
Customer service
1.2 (155 reviews)
1.3 (34 reviews)
Reviewer's quote
They picked them up on time and the customer service was terrific . Time came for us to have them delivered to our new home and again the delivery was great ! We hired movers and I called to set up pick up for the next day and couldnt have pick up for 19 days !!!! I explained that I couldnt have...
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..."They claim that they take pride in Customer Service. It's great to know that I have warned many people who were going to use this company to move and they never did! By the way, they lost!..
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Reliability
1.2 (141 reviews)
1.3 (24 reviews)
Reviewer's quote
DO NOT USE THEIR PRIMARY CONCERN IS ABOUT MONEY. They are seriously lacking any concerns about the customer from a CORPORATE or FRANCHISE perspective.The pictures are how the driver delivered the pod to my driveway.There is over 5' feet in the picture with the tape measure. I requested the pod...
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Poor business practice. Refusing to take responsibility for items you lost
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Product or Service Quality
1.4 (135 reviews)
1.5 (33 reviews)
Reviewer's quote
...Was shocked that they had already withdrew nearly $600 from our account so far ahead of providing any service but PODS rep assured me the charge would be refunded and the order cancelled. Well they managed to cancel the order but 2 months and 4 CALLS later and I STILL dont have my refund..
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...I've read about your high standards and how you care for your customers with exceptionally high service but have yet to experience these things from TWO MEN AND A TRUCK®..
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Exchange, Refund and Cancellation Policy
1.1 (126 reviews)
1.2 (27 reviews)
Reviewer's quote
I wasn't asking for an entire refund, but thought that the poor customer service and stress from getting the wrong POD would be worth at least a courtesy discount to make a repeat customer happy! The dispute person told me that the situation was not compensable since the POD arrived the same day....
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...No offer to refund at least 1 (should be 2) of the billed hours..
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PODS and Two Men And A Truck Pros and Cons
Pros
Having a container in driveway to pack ourselves
Idea of being able to pack myself
Concept of pods
One of the movers seemed to care and tried to handle things well
Movers and schedulers
Crew and the sales person
Cons
Customer service
Business practices
False promises of resolutions
Customer service
Stretching out the time it took to move
Not honoring claim policy
PODS and Two Men And A Truck Most Positive Reviews
Top rated reviews
5
Your Customer Service handled my request seamlessly.
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5
Poor business practice. Refusing to take responsibility for items you lost
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3.4
PODS took money from my account for a payment I was unaware I owed. It put my my bank account in jeopardy for...
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4.7
I moved from Ada Michigan to Wyoming MI a few weeks ago and had one of the best moving experiences you could ever wish...
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PODS and Two Men And A Truck Most Critical Reviews
Lowest rated reviews
1
Pods is a total rip off.
We were quoted a delivery charge of $296 to drop off our Pod. Our house deal fell through and w...
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1
was quoted 4 men 2 trucks 11 hours - $2400 - ended up being 16 hours & final bill $3510 -they were still moving...
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1
The original cost of my freight was $4000.00. It ended up being over $7000.00 PLUS over $1000 for insurance. When I...
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1
On May 19, 2014 my belongings were moved by my local Two Men and a Truck. As a senior, I hired them because of their cl...
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PODS and Two Men And A Truck Latest Reviews
Recent published reviews
1
Driving down the road, came to a merge spot, were already in the process of starting to merge when the PODs driver...
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1
They lose payments and damage / steal property and when you complain, they send accounts to collections. I have paid my...
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1
DO NOT USE THEIR PRIMARY CONCERN IS ABOUT MONEY. They are seriously lacking any concerns about the customer from a CORPO...
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1
This company is the worst moving company in history!!! The movers were extremely unprofessional. They damaged several pi...
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PODS and Two Men And A Truck Products and Services
Most reviewed product and services
Pods Moving Service
(45 reviews)
Pods Customer Care
(35 reviews)
Pods Long Distance Moving Service
(24 reviews)
Two Men And A Truck Moving Service
(40 reviews)
Two Men And A Truck Local Moving Service
(3 reviews)
Two Men And A Truck Customer Care
(3 reviews)
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