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Pnc Bank

Banks
  • 0 ISSUES RESOLVED
  • 443 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $12.7K AVERAGE LOSS
1.5
Customer service
Website
Staff
Diversity of Products or Services
Billing Practices
  • Customer service 3
  • Bank manager 3
  • Branch employees are friendly 2
  • Vena 1
  • Some of the call center staff seemed genuinely empathetic 1

Customers don't like

  • Customer service9
  • Difficult to work with5
  • Unfair fee s4
  • Unorganized mess2
  • Unfair loan payment policies2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1023 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.4K AVERAGE LOSS
1.7
Customer service
Website
Staff
Diversity of Products or Services
Billing Practices
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service37
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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