PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Pnc Bank

SunTrust and Pnc Bank Overview

Total reviews
314
637
Company responses
0
0
Issues resolved
1
0

SunTrust and Pnc Bank Consumer Ratings

Rank
318 out of 1845 in Financial Services category
108 out of 719 in Banks category
Customer service
240 in category
92 in category
Product or Service Quality
210 in category
99 in category
Reliability
194 in category
82 in category
Website
240 in category
82 in category

SunTrust and Pnc Bank Rating Details

Customer service
1.3 (135 reviews)
1.3 (222 reviews)
Reviewer's quote

Im calling about my account and nobody picks up the customer service line , had to call off two different lines still no answer..

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20 03:10pm , I just called to the customer service phone number for assistance at 1-800-762-2035 , this guy who supposedly is a PNC customer service representative , his last name is "Harry" first name "Devie or Devon" , he was really RUDE and UNPROFESSIONAL. I'm so disappointed. I do not recommend...

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Product or Service Quality
1.4 (112 reviews)
1.2 (205 reviews)
Reviewer's quote

I has been with you for about 5 years going on but on the last year service for the benefit of the client like before I don't see it. Today I went out of my why to change my paycheck to the sucursal because I need the cash to pay my rent, instead that deposit like I always do online banking. When I...

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With this mythical virus all businesses closed or curtailed their business now that state is in the green all banks EXCEPT PNC has reopened lobby service Why not PNC? ATM is down when you need it. We are about to look for another bank..

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Reliability
1.3 (101 reviews)
1.3 (165 reviews)
Reviewer's quote

After spending hours gathering/providing documentation and applying for a business account, they arbitrarily closed my account claiming it was due to possible fraud.They could have easily asked more questions, or for more documentation, but instead they called me very early in the morning and after...

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This PNC bank branch address: PNC Bank, 230 E W.T. Harris Blvd, Charlotte, NC 28262Bank staff gave an appointment for open new safe box account and I went on time there. After I waited for few minutes in the bank, branch manager came and said that we can't open a new safe locker box there was...

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Website
1.7 (97 reviews)
1.8 (163 reviews)
Reviewer's quote

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

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SunTrust and Pnc Bank Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
  • Customer service
  • Branch employees are friendly
  • Some of the call center staff seemed genuinely empathetic
Cons
  • Customer service
  • Does not work with customers
  • Staff attitude
  • Customer service
  • Unfair fee s
  • Difficult to work with

SunTrust and Pnc Bank Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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5

The young lady handle the stop payment

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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SunTrust and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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SunTrust and Pnc Bank Latest Reviews

Recent published reviews
1

After spending hours gathering/providing documentation and applying for a business account, they arbitrarily closed my a...

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1

This PNC bank branch address: PNC Bank, 230 E W.T. Harris Blvd, Charlotte, NC 28262
Bank staff gave an appointment for op...

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No votes

Good evening. My name is Leslie Lombard and was a customer of Suntrust since August 2019.
On Friday, July 3, I went to th...

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No votes

While I am linking my bank account its not working

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SunTrust and Pnc Bank Products and Services

Most reviewed product and services
  • Suntrust Account (64 reviews)
  • Suntrust Checking Account (39 reviews)
  • Suntrust Customer Care (23 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Account (84 reviews)
  • Pnc Bank Loan (57 reviews)