PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Pnc Bank

SunTrust and Pnc Bank Overview

Total reviews 325 652
Company responses 0 0
Issues resolved 1 1

SunTrust and Pnc Bank Consumer Ratings

Rank
333 out of 1895 in Financial Services category
120 out of 742 in Banks category
Customer service
219 in category
No votes
Product or Service Quality
196 in category
No votes
Reliability
169 in category
No votes
Website
230 in category
No votes

SunTrust and Pnc Bank Rating Details

Customer service
1.3 (139 reviews)
No votes
Reviewer's quote

...Finally, Customer service answered and immediately transferred me to another department where the recording stated my expected hold time was 5-10 minutes..

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20 03:10pm , I just called to the customer service phone number for assistance at 1-80*-***-**** , this guy who supposedly is a PNC customer service representative , his last name is "Harry" first name "Devie or Devon" , he was really RUDE and UNPROFESSIONAL. I'm so disappointed. I do not recommend...

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Product or Service Quality
1.4 (116 reviews)
No votes
Reviewer's quote

...You could release the money that is mine terrible service even the branch people were rude . I want my money that belongs to me not in November but now ..

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...Banks in general have bad service if the are from the major line..

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Reliability
1.3 (104 reviews)
No votes
Reviewer's quote

My account was closed and SUNTRUST WONT RELEASE MY FUNDS LEAVING ME AND MY FAMILY IN SERIOUS EMERGENCY SITUATION

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This is the worst bank ever. My account was closed for no reason and I was told when this first started that it was my employers fault when in fact pnc just closed my account first then sent mail to state so. After freezing my money so I've been fighting now almost 2 weeks to get a pay check when I...

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Website
1.7 (102 reviews)
No votes
Reviewer's quote

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

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SunTrust and Pnc Bank Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
  • Branch employees are friendly
  • Customer service
  • Some of the call center staff seemed genuinely empathetic
Cons
  • Customer service
  • Does not work with customers
  • Staff attitude
  • Customer service
  • Unfair fee s
  • Difficult to work with

SunTrust and Pnc Bank Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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5

The young lady handle the stop payment

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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SunTrust and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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SunTrust and Pnc Bank Latest Reviews

Recent published reviews
1

Well hadn't had and account long . I was mailed a check check looked authentic so deposited through my mobile phone . I...

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1

This is the worst bank ever. My account was closed for no reason and I was told when this first started that it was my...

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No votes

I had a friend go through BB&T for small business acct but I have been with Suntrust for years and knew you were mer...

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1.2

No one picks up the phone calls

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SunTrust and Pnc Bank Products and Services

Most reviewed product and services
  • Suntrust Checking Account (42 reviews)
  • Suntrust Banking Service (21 reviews)
  • Suntrust Credit Card (8 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Loan (57 reviews)
  • Pnc Bank Checking Account (45 reviews)