PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Playstation and Xbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Playstation
Xbox

Playstation and Xbox Overview

Total reviews 1180 1443
Company responses 0 0
Issues resolved 5 4

Playstation and Xbox Consumer Ratings

Rank
60 out of 313 in Games and Movies category
141 out of 831 in Gadgets and Accessories category
Customer service
48 in category
91 in category
Website
71 in category
136 in category
Product or Service Quality
40 in category
100 in category
Value for money
40 in category
103 in category

Playstation and Xbox Rating Details

Customer service
1.8 (366 reviews)
1.7 (349 reviews)
Reviewer's quote

...Please refund me or hire more people to answer the phones in the customer service department because this is unacceptable for a company of your size..

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...I spoke to a customer service representative who had me factory reset my Xbox. That did nothing to help then he hung up on me. My Xbox is still experiencing these issues and it's ridiculous...

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Website
2 (335 reviews)
2 (322 reviews)
Reviewer's quote

...I was then instructed to visit the website for further help. I have been trying to fix this error code from the instructions presented on the website since June. The last thing that the website says is "if all the suggested techniques do not work to contact PlayStation support...

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You can call their number all you want but youll just get an automated messaging system that gives you the *** LINK TO THE XBOX CUSTOMER SUPPORT WEBSITE THAT DOESNT DO JACK *** So not only do I need to remove my card from the account, I now need a refund for the damn renewal they charged me that I...

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Product or Service Quality
2.2 (316 reviews)
1.9 (314 reviews)
Reviewer's quote

Call service sucks all you guys did was hang up on me for the third time and you guys shut down my account after you guys overcharged me on my auto pay for locks goldie69 I want you to fix it cuz I just talked to you guys a few days ago to stop any mistakes from happening and yet it still happens...

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I spoke to a customer service representative who had me factory reset my Xbox and did nothing else to help, then hung up on me. This is ridiculous they are money hungry and do not care when their systems have issues!! My Xbox is still experiencing these issues and I'm honestly ready to send it back...

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Value for money
2.3 (315 reviews)
2.1 (294 reviews)
Reviewer's quote

...98 from mee and i want my money back because I didnt buy *** n nothing..

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They are using my money to buy things for themselves..

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Playstation and Xbox Pros and Cons

Pros
  • Been playn it since you came out with playstation
  • I been playing for a long time
  • Ps4 graphics vita graphics
  • I didnt come to do all of this
  • Want damn refund
  • Wanna a damm refund
Cons
  • Customer service
  • That no one answers the phone or live chats
  • Refund policy
  • Customer service
  • No contact no one to fix mistakes
  • Support sucks

Playstation and Xbox Most Positive Reviews

Top rated reviews
5

The customer service representative was really nice and super helpful!

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5

I cant get them to answer there phone

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5

He *** my account because he got it from one of my friendCry

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5

My name is not latecia n i am not a pissed consumer i was happy wuth my services today. Thank u

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Playstation and Xbox Most Critical Reviews

Lowest rated reviews
1

Was recently on vacation and had my Playstation network hacked with funds withdrawn through PayPal. I contacted paypal...

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1

On 12/21/14 I rented Night at the Museum via the Xbox One store for $4.49. It worked perfectly, but it was kind of late...

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1

I signed up for a free trial of PlayStation Plus, and when it ended, Sony auto-renewed it under a paid 3-month membershi...

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1

Bought a 12 month membership card in November for my son. When we tried to redeem the card it was already redeemed....

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Playstation and Xbox Latest Reviews

Recent published reviews
No votes

I was charged 9 dollars out my account for a PlayStation purchase from some merchant address and I haven't used a PlaySt...

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No votes

Tried entering my code but it says it's already been used.

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No votes

So what happened is that I bought a gift card and then I needed a 78 more cents so I could buy PS plus

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2.5

I can't redeem a 3 month xbox live cards code

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Playstation and Xbox Products and Services

Most reviewed product and services
  • Playstation Video Game Console (73 reviews)
  • Playstation Subscription (39 reviews)
  • Playstation Gift Card (18 reviews)
  • Xbox Video Game Console (88 reviews)
  • Xbox One S Video Game Console (51 reviews)
  • Xbox Membership (40 reviews)