PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Youfit Health Clubs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Youfit Health Clubs

Planet Fitness and Youfit Health Clubs Overview

Total reviews
3518
584
Company responses
0
0
Issues resolved
12
4

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3518 reviews. It is 2934 reviews more than Youfit Health Clubs received since Apr 3, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Youfit Health Clubs customer support team than with Planet Fitness customer service.

Planet Fitness and Youfit Health Clubs Consumer Ratings

Rank
23 out of 666 in Fitness Centers category
41 out of 666 in Fitness Centers category
Customer service
26 in category
40 in category
Staff
36 in category
50 in category
Location
31 in category
46 in category

According to consumer ratings and reviews, Planet Fitness ranks 18 points higher in the Fitness Centers category than Youfit Health Clubs. People gave Planet Fitness 1.7 stars for Customer service criterion in Fitness Centers category and it is 104 points higher than the worst rated brand in this category. At the same time, Youfit Health Clubs was rated 1.4 stars for Customer service criterion in this category and it is 90 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Planet Fitness has a higher rating than Youfit Health Clubs. Regarding Location criterion, consumers gave Planet Fitness 3.1 stars and it is 76% greater than other in category. Youfit Health Clubs however was rated 2.8 stars and it is 65% greater than other in category.

Planet Fitness and Youfit Health Clubs Rating Details

Customer service
1.7 (1451 reviews)
1.4 (255 reviews)
Reviewer's quote

Even more so, after having submitted several online applications to include a resume of my background in health and wellness; sales; marketing and customer service. It's unfortunate to me, because I don't see life in "black and white" as so many others may do. Yet it is disturbing to think there...

Lancy J

...It’s only $10 but it’s the principle of charging a customer for canceling. In addition, we never really cancelled. It’s slimy! I’m totally disgusted..

Lori S
Staff
1.9 (1416 reviews)
1.7 (236 reviews)
Reviewer's quote

My bill went past due and I talked to a staff member about giving me a few days to get my billing info set back up because I was compromised. Said she notated it and that would be fine I went in for my work out all was well. The next morning I woke up a nasty email from Nicole saying that I had no...

PissedConsumer1725648

At no point was I informed that I needed a separate cancellation of the training sessions by my trainer or any member of the YouFIT staff. They seem to think that they have the right to bill me for services that I never sought, were never rendered and of which I had no way of availing myself. I’ve...

Robert D
Location
3.1 (1328 reviews)
2.8 (236 reviews)
Reviewer's quote

...Eventually i made it into the Princeton Pike location to cancel. He told me I missed the cutoff by a day and that I would still have the membership so to feel free to come in this last month. I told him I had no time...

Fiore

Closed club in Buford, GA WITHOUT any notification and tried to send customers 15 miles away to another location without prior notice or authorization. And they took out money for the month..

PissedConsumer1724238

Planet Fitness and Youfit Health Clubs Pros and Cons

Pros
  • Location
  • Price
  • Equipment
  • Equipment
  • Trainer
  • Walking out door
Cons
  • Customer service
  • Way they treated clients
  • Unprofessional employee attitudes
  • Customer service
  • Deception
  • Membership fees

Planet Fitness and Youfit Health Clubs Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

5

on april 8th 2015 i was at one of your club i wont to use the steps in the gym room i was told that i could not use...

Planet Fitness and Youfit Health Clubs Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

1

We paid $100 for a month pass ... already too much. But we needed a place to work out while on vacation.

1. The place w...

Planet Fitness and Youfit Health Clubs Latest Reviews

Recent published reviews

Am lost my job and I cant pay

Read all 3518 reviews
1

It is like pulling teeth to get Youfit from cancelling your membership and stop charging your credit card. BEWARE

Read all 584 reviews

Planet Fitness and Youfit Health Clubs Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1184 reviews)
  • Planet Fitness Customer Care (514 reviews)
  • Planet Fitness Manager (324 reviews)
  • Youfit Health Clubs Membership (208 reviews)
  • Youfit Health Clubs Customer Care (53 reviews)
  • Youfit Health Clubs Personal Training (33 reviews)