PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Youfit Health Clubs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Youfit Health Clubs

Planet Fitness and Youfit Health Clubs Overview

Total reviews
3597
592
Company responses
0
0
Issues resolved
13
4

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3597 reviews. It is 3005 reviews more than Youfit Health Clubs received since Apr 3, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Youfit Health Clubs customer support team than with Planet Fitness customer service.

Planet Fitness and Youfit Health Clubs Consumer Ratings

Rank
22 out of 600 in Fitness Centers category
39 out of 600 in Fitness Centers category
Customer service
25 in category
40 in category
Staff
35 in category
52 in category
Location
28 in category
46 in category

According to consumer ratings and reviews, Planet Fitness ranks 17 points higher in the Fitness Centers category than Youfit Health Clubs. People gave Planet Fitness 1.7 stars for Customer service criterion in Fitness Centers category and it is 107 points higher than the worst rated brand in this category. At the same time, Youfit Health Clubs was rated 1.4 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Planet Fitness has a higher rating than Youfit Health Clubs. Regarding Location criterion, consumers gave Planet Fitness 3.1 stars and it is 79% greater than other in category. Youfit Health Clubs however was rated 2.8 stars and it is 65% greater than other in category.

Planet Fitness and Youfit Health Clubs Rating Details

Customer service
1.7 (1476 reviews)
1.4 (260 reviews)
Reviewer's quote

...I'm confused as to why we can't at this point take care of the customer and then management can go over this with the workers and use this as a learning tool bad customer service..

Sabine

...They certainly do not practice good customer service. The gym industry is a highly competitive market and You Fit is going to end up shutting their doors by loosing members-one member at a time..

Scott K
Staff
1.9 (1441 reviews)
1.7 (242 reviews)
Reviewer's quote

...I called the location of the Planet Fitness I joined from and frequent and the staff had a very nonchalant attitude about my issue so that just caused me to be angrier than before. I would like Decembers and if possible Novembers $24. 02 membership fee reversed...

Jontrell

At no point was I informed that I needed a separate cancellation of the training sessions by my trainer or any member of the YouFIT staff. They seem to think that they have the right to bill me for services that I never sought, were never rendered and of which I had no way of availing myself. I’ve...

Robert D
Location
3.1 (1347 reviews)
2.8 (241 reviews)
Reviewer's quote

Springhill, fl location refuses to cancel my membership and back billing me for services we don't even use, and won't give me there corporate information to contact there main office to complain about the way they are treating customers, please help just stop by there 30 minutes ago talk to Dante...

Amado

Closed club in Buford, GA WITHOUT any notification and tried to send customers 15 miles away to another location without prior notice or authorization. And they took out money for the month..

PissedConsumer1724238

Planet Fitness and Youfit Health Clubs Pros and Cons

Pros
  • Location
  • Price
  • Equipment
  • Equipment
  • Trainer
  • Walking out door
Cons
  • Customer service
  • Billing practices
  • Way they treated clients
  • Customer service
  • Membership fees
  • Deception

Planet Fitness and Youfit Health Clubs Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

5

on april 8th 2015 i was at one of your club i wont to use the steps in the gym room i was told that i could not use...

Planet Fitness and Youfit Health Clubs Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

1

We paid $100 for a month pass ... already too much. But we needed a place to work out while on vacation.

1. The place w...

Planet Fitness and Youfit Health Clubs Latest Reviews

Recent published reviews

I am reaching out because I have the Walton fitness for life pass; top of line membership the ultra plan and it says...

Read all 3597 reviews
1.4

I have been a member at You Fit Hialeah FL location since it first opened. I am a former Gym owner and manager and know...

Read all 592 reviews

Planet Fitness and Youfit Health Clubs Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1210 reviews)
  • Planet Fitness Customer Care (524 reviews)
  • Planet Fitness Manager (328 reviews)
  • Youfit Health Clubs Membership (210 reviews)
  • Youfit Health Clubs Customer Care (55 reviews)
  • Youfit Health Clubs Personal Training (33 reviews)