PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Youfit Health Clubs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Youfit Health Clubs

Planet Fitness and Youfit Health Clubs Overview

Total reviews
4262
795
Company responses
0
0
Issues resolved
16
5

Planet Fitness and Youfit Health Clubs Consumer Ratings

Rank
26 out of 397 in Fitness Centers category
56 out of 397 in Fitness Centers category
Customer service
34 in category
42 in category
Location
31 in category
50 in category
Price Affordability
19 in category
38 in category
Product or Service Quality
20 in category
32 in category

Planet Fitness and Youfit Health Clubs Rating Details

Customer service
1.6 (1692 reviews)
1.5 (343 reviews)
Reviewer's quote

...By doing this before clarifying the policy change is an example of poor customer service and a power trip. For me, he already lost the merit of his argument by threatening to freeze my account. There is a bigger issue here with this manager which Planet Fitness corporate office has to check...

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No one responded to our emails, no customer service reps available and company is not updating its members about the plan, they are 2mos+ closed and still has NO PLAN for reopening, im trying to end my membership so I can go somewhere else but again NO REPS are AVAILABLE..

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Location
3 (1532 reviews)
2.8 (319 reviews)
Reviewer's quote

...Im asking for the whole removal of his membership and banning at this location..

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Ive called the 888# numerous times and have been unable to get a hold of ANY representative the line will request you to enter zip code for nearest location route you to the facility for it to state that the # is out off service! This is RIDICULOUS. I am extremely upset as my funds are limited as...

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Price Affordability
3.2 (1493 reviews)
2.6 (290 reviews)
Reviewer's quote

...derland gym to register, and I was surprised when I been charged extra 7 dollars besides the 39 dollars fee and when I asked the girl at the disk she said the price change from one day to another and I left I like I was in Wall Street, not gym and this unacceptable it's just a scam since nothing was mentioned online for the same day, the unique price I saw ...

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I go to Youfit because of the cheap price but I will not go anywhere where I am not treated with respect. Again if I had used profane language or personally attacked a employee I would apologize. I was just frustrated because I was being charged a fee I had not been told about I used no profane...

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Product or Service Quality
2.4 (1487 reviews)
2 (307 reviews)
Reviewer's quote

Product to the Covd19 it is necessary to maintain the measures of social distancing cleaning. Which is not being adequately fulfilled in club # 00100, Club name Apopka. For this reason I will not attend the gym any more until this situation ends...

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...I have called the Riverdale, GA where my membership is active but the number is not in service. I called 800 number and it always go to voicemail. Can you contact me at 9128443186 and my name is Albert Roberson..

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Planet Fitness and Youfit Health Clubs Pros and Cons

Pros
  • Location
  • Price
  • Machines and tvs are good
  • Equipment
  • Trainer
  • Regular staff and trainer very friendly
Cons
  • Customer service
  • Unprofessional employee attitudes
  • Feeling like i got totally ripped off
  • Customer service
  • Membership fees
  • Deception

Planet Fitness and Youfit Health Clubs Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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5

Hello my name is shane,i am a member at ur gym in atlanta ga. duluth ga.joined in December.I was leiry at first because...

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5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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5

Great gym in Palm Bay florida - great staff clean gym - plenty of cleaning wipes!

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Planet Fitness and Youfit Health Clubs Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

We paid $100 for a month pass ... already too much. But we needed a place to work out while on vacation.

1. The place w...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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1

My husband and I joined youfit in July. It was a brand new gym opening in Oklahoma city. We were reassured the gym...

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Planet Fitness and Youfit Health Clubs Latest Reviews

Recent published reviews
2.8

I understand due to covid19 gym policy changes to protect its customers. That is why wearing masks and gloves is being...

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1

I have tried to cancel 12 times (emails, calls, writing). They keep processing payments. They moved out without notice...

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1.6

Whitebear lake minnesota
Talked to current manager
She didnt solve the issue properly
Member is STILL a member even though...

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1

All local branches have closed due to Covid, so getting a cancellation form has been miserable. I started sending in my...

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Planet Fitness and Youfit Health Clubs Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1423 reviews)
  • Planet Fitness Customer Care (645 reviews)
  • Planet Fitness Manager (358 reviews)
  • Youfit Health Clubs Membership (291 reviews)
  • Youfit Health Clubs Customer Care (96 reviews)
  • Youfit Health Clubs Personal Training (39 reviews)