PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tan Pro and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tan Pro
Planet Fitness

Tan Pro and Planet Fitness Overview

Total reviews 36 4259
Company responses 0 0
Issues resolved 0 16

Tan Pro and Planet Fitness Consumer Ratings

Rank
81 out of 714 in Beauty Salons and Spas category
26 out of 407 in Fitness Centers category
Customer service
53 in category
34 in category
Website
57 in category
31 in category
Diversity of Products or Services
66 in category
31 in category
Product or Service Quality
56 in category
23 in category

Tan Pro and Planet Fitness Rating Details

Customer service
1.8 (20 reviews)
1.6 (1711 reviews)
Reviewer's quote

...Their customer service is absolutely terrible and their employees are uneducated just like their corporate employees. Tan Pro scams..

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Due to health issues with covid I was unable to come into the location to cancel my membership which, the website of my location and customer service told me was the only way to cancel my membership. When I was finally able to safely go into my location, the customer service tried to strong arm me...

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Website
2.3 (19 reviews)
2.3 (1495 reviews)
Reviewer's quote

No one is answering and no voicemail for me to leave messages. I need my money back period. Tamica Melton 419-564-9963

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I tried to cancel in person, and they said you have to go to website and the website doesn't have access to canceling. Then you try to leave a message and it asks you for account number with 27 numbers and the only number you have is the one on membership card which isn't the number you're looking...

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Diversity of Products or Services
2.1 (18 reviews)
2.6 (1503 reviews)
Reviewer's quote

I worked at the tan pro in Hilliard and have been waiting to get payed ever sense

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...I except a refund if I can not access the services I pay for. I have been here since 6am and have not seen an employee yet..

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Product or Service Quality
1.7 (18 reviews)
2.4 (1503 reviews)
Reviewer's quote

...I would never recommend this company until their !evel of service goes up dramatical!y..

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There is absolutely nothing wrong with your business or your service. I have been fighting some unpleasant health problems and I have been there twice in two and a half years. The end of the health problems is not quite Insight yet I was going to discontinue cuz there's no reason to play for a...

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Tan Pro and Planet Fitness Pros and Cons

Pros
  • Love your beds
  • Location
  • Price
  • Equipment
Cons
  • Were not helpful in any way
  • Customer service
  • Took money after account cancelled
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices

Tan Pro and Planet Fitness Most Positive Reviews

Top rated reviews
4.3

This is the second time I have had this happen where the spray tan booth only sprayed one side of my body an the girl...

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5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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4

Go to marion ohio tan pro at noon on a saturday to find out they closed. Dtove 15 mins to tan

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5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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Tan Pro and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

One door didn't actually lock, another door had scotch tape holding the frame closed and was clearly broken at some...

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1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

Every time I come in to tan the beds are dirty. They have dried up lotion on them all over.

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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Tan Pro and Planet Fitness Latest Reviews

Recent published reviews
1

I purchased a monthly package just before shut down from covid. Come to find out they were not only charging me every...

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3.6

I want to remove a member off of my credit card

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1.1

No one is answering and no voicemail for me to leave messages. I need my money back period. Tamica Melton 419-564-9963

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1.8

Not owning up to problem . Know one can seem to help me .Or have answers.

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Tan Pro and Planet Fitness Products and Services

Most reviewed product and services
  • Tan Pro Membership (6 reviews)
  • Tan Pro Tanning (5 reviews)
  • Tan Pro Customer Care (4 reviews)
  • Planet Fitness Membership (1412 reviews)
  • Planet Fitness Customer Care (637 reviews)
  • Planet Fitness Manager (357 reviews)