PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tan Pro and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tan Pro
Planet Fitness

Tan Pro and Planet Fitness Overview

Total reviews
33
4253
Company responses
0
0
Issues resolved
0
16

Tan Pro and Planet Fitness Consumer Ratings

Rank
61 out of 698 in Beauty Salons and Spas category
26 out of 395 in Fitness Centers category
Website
53 in category
29 in category
Customer service
49 in category
32 in category
Product or Service Quality
52 in category
19 in category
Diversity of Products or Services
59 in category
27 in category

Tan Pro and Planet Fitness Rating Details

Website
2.3 (18 reviews)
2.3 (1475 reviews)
Reviewer's quote

I worked at the tan pro in Hilliard and have been waiting to get payed ever sense

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I tried to cancel in person, and they said you have to go to website and the website doesn't have access to canceling. Then you try to leave a message and it asks you for account number with 27 numbers and the only number you have is the one on membership card which isn't the number you're looking...

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Customer service
1.9 (17 reviews)
1.6 (1686 reviews)
Reviewer's quote

...Their customer service is absolutely terrible and their employees are uneducated just like their corporate employees. Tan Pro scams..

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...I cannot go into the store because it is closed, and I can't even talk to any customer service rep from headquarters. I want to cancel my membership, but cannot and will get stuck paying for a membership I can't even use right now..

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Product or Service Quality
1.8 (17 reviews)
2.4 (1484 reviews)
Reviewer's quote

...I would never recommend this company until their !evel of service goes up dramatical!y..

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...I want to stop any more payments considering I'm not using your product at the moment. There is no one to reach anyone. I tried everything...

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Diversity of Products or Services
2.2 (17 reviews)
2.6 (1481 reviews)
Reviewer's quote

I left my driver’s license in your facility and need to get it for a flight this AM. Help!

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...I except a refund if I can not access the services I pay for. I have been here since 6am and have not seen an employee yet..

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Tan Pro and Planet Fitness Pros and Cons

Pros
  • Love your beds
  • Location
  • Price
  • Machines and tvs are good
Cons
  • Customer service
  • Were not helpful in any way
  • That i go on a saturday afternoon and they closed
  • Customer service
  • Unprofessional employee attitudes
  • Feeling like i got totally ripped off

Tan Pro and Planet Fitness Most Positive Reviews

Top rated reviews
4.3

This is the second time I have had this happen where the spray tan booth only sprayed one side of my body an the girl...

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5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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4

Go to marion ohio tan pro at noon on a saturday to find out they closed. Dtove 15 mins to tan

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5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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Tan Pro and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

One door didn't actually lock, another door had scotch tape holding the frame closed and was clearly broken at some...

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1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

Every time I come in to tan the beds are dirty. They have dried up lotion on them all over.

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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Tan Pro and Planet Fitness Latest Reviews

Recent published reviews
No votes

I tried to call customer service to cancel my account no one answered

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No votes

Planet Fitness has a number of issues before you even add in COVID-19, but we looked past that because we wanted to...

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1

Charges made to my credit card in May $14.11,I canceled and was charged again this month $25.73 . You are charging...

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No votes

because they charged me more than 40 dollars the first day if the collections are on the 17th and only 21 dollars

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Tan Pro and Planet Fitness Products and Services

Most reviewed product and services
  • Tan Pro Membership (6 reviews)
  • Tan Pro Tanning (4 reviews)
  • Tan Pro Customer Care (4 reviews)
  • Planet Fitness Membership (1423 reviews)
  • Planet Fitness Customer Care (645 reviews)
  • Planet Fitness Manager (358 reviews)