PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Snap Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Snap Fitness
Planet Fitness

Snap Fitness and Planet Fitness Overview

Total reviews
447
4213
Company responses
0
0
Issues resolved
1
16

Snap Fitness and Planet Fitness Consumer Ratings

Rank
37 out of 398 in Fitness Centers category
26 out of 398 in Fitness Centers category
Customer service
49 in category
34 in category
Location
27 in category
32 in category
Diversity of Products or Services
58 in category
27 in category
Price Affordability
49 in category
19 in category

Snap Fitness and Planet Fitness Rating Details

Customer service
1.4 (133 reviews)
1.6 (1670 reviews)
Reviewer's quote

...There is no good customer service number to contact and all other inquiries are directed back to the home store. I've tried contacting with no luck..

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They let you easily sign up but make it impossible to contact the right person and have no number for customer service. Their business is now closed do to the outbreak and still charging and again no way to reach out to anyone. I will be taking the next step to cancel automatic payments from my...

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Location
3.2 (128 reviews)
3.1 (1515 reviews)
Reviewer's quote

The corporate office apparently decided that one of them was my "home" location. I don't keep track of how often I go to each location, so I don't ever know (or care) what my "home" location is. My "home" location went out of business (as did another location I frequently use) so SNAP unilaterally...

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CaSo one of your employees named David at your Edwardsville, PA location got me fired from job with Grubhub. Ive sent emails and messages on Facebook. Yelp reviews everything never got an answer...

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Diversity of Products or Services
2 (123 reviews)
2.6 (1469 reviews)
Reviewer's quote

Owner only cares about selling add on products and heart monitors. *** guy, facility isn't clean. Dishonest...

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...I except a refund if I can not access the services I pay for. I have been here since 6am and have not seen an employee yet..

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Price Affordability
2.5 (118 reviews)
3.3 (1477 reviews)
Reviewer's quote

Im a member of Queen Creek AZ SNAP. It opened back up a week ago. Since that day., a week ago, the gym has not been cleaned. it is a disgusting mess. trash cans overflowing. bathroom toilets and sinks filthy. And out on the gym floor there isnt a single paper towel available. all paper towel...

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...derland gym to register, and I was surprised when I been charged extra 7 dollars besides the 39 dollars fee and when I asked the girl at the disk she said the price change from one day to another and I left I like I was in Wall Street, not gym and this unacceptable it's just a scam since nothing was mentioned online for the same day, the unique price I saw ...

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Snap Fitness and Planet Fitness Pros and Cons

Pros
  • Convience
  • Convenience
  • Trial membership price
  • Location
  • Price
  • Machines and tvs are good
Cons
  • Inattentive staff
  • This business is run very poorly
  • Not being staffed adequately
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices

Snap Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
5

Sylacauga , Alabama Snap has very poor Management. Deactivated membership that was paid for a year after 2 months....

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5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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5

I met some very nice ppl. I started working out today and feel great!

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5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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Snap Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

Relocating (45 miles away) so I notified Snap Fitness McKnight Road Pittsburgh. Was told that since it was 10-03-14 I wo...

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1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

11-3-2014 AND 11-4-2014 I WAS WORKING OUT AT SNAP FITNESS IN ATHENS, TN AND INDIVIDUALS AND THE OWNER- MIKE CREAGON INDI...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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Snap Fitness and Planet Fitness Latest Reviews

Recent published reviews
2

Im a member of Queen Creek AZ SNAP. It opened back up a week ago. Since that day., a week ago, the gym has not been...

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No votes

Hello.. I love coming to Planet Fitness to get in the tanning beds. First let me explain that I do not live in Columbia...

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No votes

Your website says that the gym is going to be open on May 18
Just got back from the gym its still close
I don't know what'...

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1

CaSo one of your employees named David at your Edwardsville, PA location got me fired from job with Grubhub. Ive sent em...

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Snap Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • Snap Fitness Membership (200 reviews)
  • Snap Fitness Gym Facility (15 reviews)
  • Snap Fitness Sanitary Conditions (13 reviews)
  • Planet Fitness Membership (1418 reviews)
  • Planet Fitness Customer Care (639 reviews)
  • Planet Fitness Manager (356 reviews)