PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Powerhouse Gym as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Powerhouse Gym

Planet Fitness and Powerhouse Gym Overview

Total reviews
3517
33
Company responses
0
0
Issues resolved
12
0

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3517 reviews. It is 3484 reviews more than Powerhouse Gym received since Sep 12, 2009.

Planet Fitness and Powerhouse Gym Consumer Ratings

Rank
23 out of 666 in Fitness Centers category
46 out of 666 in Fitness Centers category
Customer service
26 in category
52 in category
Staff
36 in category
38 in category
Location
31 in category
41 in category

According to consumer ratings and reviews, Planet Fitness ranks 23 points higher in the Fitness Centers category than Powerhouse Gym. People gave Planet Fitness 1.7 stars for Customer service criterion in Fitness Centers category and it is 104 points higher than the worst rated brand in this category. At the same time, Powerhouse Gym was rated 1.3 stars for Customer service criterion in this category and it is 78 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Powerhouse Gym has a higher rating than Powerhouse Gym. Regarding Location criterion, consumers gave Planet Fitness 3.1 stars and it is 76% greater than other in category. Powerhouse Gym however was rated 3 stars and it is 68% greater than other in category.

Planet Fitness and Powerhouse Gym Rating Details

Customer service
1.7 (1451 reviews)
1.3 (13 reviews)
Reviewer's quote

Even more so, after having submitted several online applications to include a resume of my background in health and wellness; sales; marketing and customer service. It's unfortunate to me, because I don't see life in "black and white" as so many others may do. Yet it is disturbing to think there...

Lancy J

The worst customer service I have ever received! I used the gym for less than two weeks and was happy to pay for the whole month. Heather informed me that there is no way for the $150 to be reimbursed. She also had the guts to tell me that I got a good deal since 10 1-day passes would have come out...

German S
Staff
1.9 (1416 reviews)
1.9 (13 reviews)
Reviewer's quote

My bill went past due and I talked to a staff member about giving me a few days to get my billing info set back up because I was compromised. Said she notated it and that would be fine I went in for my work out all was well. The next morning I woke up a nasty email from Nicole saying that I had no...

PissedConsumer1725648

I worked at Powerhouse in Oldbridge, the staff there is disgusting! Stay away! An employee by the name of Kara sleeps with the manager in order to get promoted. She also sleeps and flirts with members. Several employees and members are aware of her behavior...

PissedConsumer910459
Location
3.1 (1328 reviews)
3 (12 reviews)
Reviewer's quote

...Eventually i made it into the Princeton Pike location to cancel. He told me I missed the cutoff by a day and that I would still have the membership so to feel free to come in this last month. I told him I had no time...

Fiore

...The linden nj location never responds to their emails. For July I got charged an annual gym fee monthly fee 29. 00 and will have to pay for the month of August since I’m going to cancel this contract 31 dollars...

Juana G

Planet Fitness and Powerhouse Gym Pros and Cons

Pros
  • Location
  • Price
  • Equipment
No votes
Cons
  • Customer service
  • Way they treated clients
  • Unprofessional employee attitudes
  • Service poor
  • Terrible customer service
  • No proper person responsible for the branch

Planet Fitness and Powerhouse Gym Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

4

Father died moved to help mom, asked to cancel, no big deal I left and was told my account would be on hold because we...

Planet Fitness and Powerhouse Gym Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

1

I cant stand this gym! Probably the worst one ive ever had to deal with , and i didnt even get to try out the gym. I...

Planet Fitness and Powerhouse Gym Latest Reviews

Recent published reviews
1.7

I understand paying on time is the adult thing to do so please don't think that the payment was the problem. My problem...

Read all 3517 reviews
1.2

First of all this gym doesn’t let you cancel whenever you want without paying a whole bunch of money up front. The...

Read all 33 reviews

Planet Fitness and Powerhouse Gym Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1183 reviews)
  • Planet Fitness Customer Care (514 reviews)
  • Planet Fitness Manager (324 reviews)
  • Powerhouse Gym Membership (16 reviews)
  • Powerhouse Gym Customer Care (3 reviews)
  • Powerhouse Gym Gym Facility (2 reviews)