PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Powerhouse Gym as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Powerhouse Gym

Planet Fitness and Powerhouse Gym Overview

Total reviews
4305
40
Company responses
0
0
Issues resolved
16
0

Planet Fitness and Powerhouse Gym Consumer Ratings

Rank
25 out of 400 in Fitness Centers category
49 out of 400 in Fitness Centers category
Customer service
No votes
58 in category
Location
No votes
41 in category
Price Affordability
No votes
56 in category
Product or Service Quality
No votes
56 in category

Planet Fitness and Powerhouse Gym Rating Details

Customer service
No votes
1.3 (14 reviews)
Reviewer's quote

No mirror in changing rooms, no disposable eye wear for tanning beds, only about 5 ab machines and customer service is about 50% *** Got kicked out of the locker room at 5:00 am so the cleaning lady could clean. Last time I checked I was paying yall not the cleaning lady. I moved to the area and...

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The worst customer service I have ever received! I used the gym for less than two weeks and was happy to pay for the whole month. Heather informed me that there is no way for the $150 to be reimbursed. She also had the guts to tell me that I got a good deal since 10 1-day passes would have come out...

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Location
No votes
2.9 (15 reviews)
Reviewer's quote

I enjoy PF, my home location is always clean and staff are friendly. HOWEVER! I will be canceling my family's and my membership due to the mandatory mask policy to wear a mask WHILE exercising. This is not just ridiculous but also poses a gigantic health issue...

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...The linden nj location never responds to their emails. For July I got charged an annual gym fee monthly fee 29. 00 and will have to pay for the month of August since I’m going to cancel this contract 31 dollars...

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Price Affordability
No votes
2.2 (17 reviews)
Reviewer's quote

...derland gym to register, and I was surprised when I been charged extra 7 dollars besides the 39 dollars fee and when I asked the girl at the disk she said the price change from one day to another and I left I like I was in Wall Street, not gym and this unacceptable it's just a scam since nothing was mentioned online for the same day, the unique price I saw ...

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Signed up but wanted to cancel, thought i had a week before i was locked in but i was told only 72 hours. I dont see how thats fair to give someone 3 day to decide if they want to stay with a gym. This is very unfortunate

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Product or Service Quality
No votes
1.8 (17 reviews)
Reviewer's quote

...Planet fitness has literally the worst customer service of any company in the entire world..

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...Second the customer service of this gym is severely lacking. After, checking out this gym my wife and I decided to get a membership because of several classes that she was excited about attending. After two weeks of the classes "not making" we decided to cancel our membership because we were lied to...

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Planet Fitness and Powerhouse Gym Pros and Cons

Pros
  • Location
  • Price
  • Machines and tvs are good
  • Equipment
Cons
  • Customer service
  • Unprofessional employee attitudes
  • Feeling like i got totally ripped off
  • Terrible customer service
  • Service poor
  • Managers never there for you to cancel

Planet Fitness and Powerhouse Gym Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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4.3

Signed up but wanted to cancel, thought i had a week before i was locked in but i was told only 72 hours. I dont see...

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5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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4

Powerhouse gym kandivali east branch yet not recive the bag and bottel. Since its has been last 3 month.

Kindly plz do...

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Planet Fitness and Powerhouse Gym Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

I was lied to about the terms of my contract-told that I could cancel any time. I was billed for another membership...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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1

I cant stand this gym! Probably the worst one ive ever had to deal with , and i didnt even get to try out the gym. I...

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Planet Fitness and Powerhouse Gym Latest Reviews

Recent published reviews
1

takes a act of congress to cancel your membership , you can't even cancel it from your online account , when you call...

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No votes

My gym (Powerhouse San Jacinto) and the company number I was told to call are sending me back and forth to call each...

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1

My location is closed so I cant cancel my membership

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1

No the problem is that powerhouse gym is closed and. At a time like this crisis they are charging people and I canceled...

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Planet Fitness and Powerhouse Gym Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1429 reviews)
  • Planet Fitness Customer Care (650 reviews)
  • Planet Fitness Manager (360 reviews)
  • Powerhouse Gym Membership (20 reviews)
  • Powerhouse Gym Customer Care (4 reviews)
  • Powerhouse Gym Gym Facility (2 reviews)