PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Powerhouse Gym as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Powerhouse Gym

Planet Fitness and Powerhouse Gym Overview

Total reviews
3617
33
Company responses
0
0
Issues resolved
14
0

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3617 reviews. It is 3584 reviews more than Powerhouse Gym received since Sep 12, 2009.

Planet Fitness and Powerhouse Gym Consumer Ratings

Rank
22 out of 614 in Fitness Centers category
46 out of 614 in Fitness Centers category
Customer service
27 in category
53 in category
Staff
36 in category
37 in category
Location
30 in category
40 in category

According to consumer ratings and reviews, Planet Fitness ranks 24 points higher in the Fitness Centers category than Powerhouse Gym. People gave Planet Fitness 1.7 stars for Customer service criterion in Fitness Centers category and it is 108 points higher than the worst rated brand in this category. At the same time, Powerhouse Gym was rated 1.3 stars for Customer service criterion in this category and it is 82 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Powerhouse Gym has a higher rating than Powerhouse Gym. Regarding Location criterion, consumers gave Planet Fitness 3.1 stars and it is 78% greater than other in category. Powerhouse Gym however was rated 3 stars and it is 70% greater than other in category.

Planet Fitness and Powerhouse Gym Rating Details

Customer service
1.7 (1483 reviews)
1.3 (13 reviews)
Reviewer's quote

...I'm confused as to why we can't at this point take care of the customer and then management can go over this with the workers and use this as a learning tool bad customer service..

Sabine

The worst customer service I have ever received! I used the gym for less than two weeks and was happy to pay for the whole month. Heather informed me that there is no way for the $150 to be reimbursed. She also had the guts to tell me that I got a good deal since 10 1-day passes would have come out...

German S
Staff
1.9 (1450 reviews)
1.9 (13 reviews)
Reviewer's quote

...I called the location of the Planet Fitness I joined from and frequent and the staff had a very nonchalant attitude about my issue so that just caused me to be angrier than before. I would like Decembers and if possible Novembers $24. 02 membership fee reversed...

Jontrell

I worked at Powerhouse in Oldbridge, the staff there is disgusting! Stay away! An employee by the name of Kara sleeps with the manager in order to get promoted. She also sleeps and flirts with members. Several employees and members are aware of her behavior...

PissedConsumer910459
Location
3.1 (1352 reviews)
3 (12 reviews)
Reviewer's quote

...The home fitness location continues to say they will call me but still no word. I would like my membership to be canceled permanently now..

Hindy

...The linden nj location never responds to their emails. For July I got charged an annual gym fee monthly fee 29. 00 and will have to pay for the month of August since I’m going to cancel this contract 31 dollars...

Juana G

Planet Fitness and Powerhouse Gym Pros and Cons

Pros
  • Location
  • Price
  • Equipment
No votes
Cons
  • Customer service
  • Billing practices
  • Way they treated clients
  • Service poor
  • Terrible customer service
  • No proper person responsible for the branch

Planet Fitness and Powerhouse Gym Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

4

Father died moved to help mom, asked to cancel, no big deal I left and was told my account would be on hold because we...

Planet Fitness and Powerhouse Gym Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

1

I cant stand this gym! Probably the worst one ive ever had to deal with , and i didnt even get to try out the gym. I...

Planet Fitness and Powerhouse Gym Latest Reviews

Recent published reviews

My daughter was racially harassed by a representative at the Kenosha. Going to start court proceedings

Read all 3617 reviews
1.2

First of all this gym doesn’t let you cancel whenever you want without paying a whole bunch of money up front. The...

Read all 33 reviews

Planet Fitness and Powerhouse Gym Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1215 reviews)
  • Planet Fitness Customer Care (525 reviews)
  • Planet Fitness Manager (330 reviews)
  • Powerhouse Gym Membership (16 reviews)
  • Powerhouse Gym Customer Care (3 reviews)
  • Powerhouse Gym Gym Facility (2 reviews)