PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Traeger Pellet Grills and Pit Boss as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Traeger Pellet Grills
Pit Boss

Traeger Pellet Grills and Pit Boss Overview

Total reviews 124 103
Company responses 0 0
Issues resolved 1 1

Traeger Pellet Grills and Pit Boss Consumer Ratings

Rank
326 out of 1853 in Appliances and Electronics category
24 out of 293 in Kitchen and Cooking category
Customer service
130 in category
21 in category
Price Affordability
419 in category
11 in category
Product or Service Quality
206 in category
19 in category
Value for money
249 in category
11 in category

Traeger Pellet Grills and Pit Boss Rating Details

Customer service
1.9 (65 reviews)
1.8 (45 reviews)
Reviewer's quote

...Thanks so much for the excellent Customer Service. PS: Low star ratings were because criteria wasnt assessed and should have a n/a selection..

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...Called customer service and waited for 8 minutes on Thanksgiving day. Surprised to get a replacement sent, was told it would be 7-10 days for shipping. Very pleased..

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Price Affordability
1.9 (58 reviews)
3.3 (34 reviews)
Reviewer's quote

...Lots out there for half the price..

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...It looked so good in so many ways at a much lower price than a Traeger. Got it home and found the side burner tube didn't line up with the valve on the front. Lowes had just left it this way...

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Product or Service Quality
1.8 (57 reviews)
2 (38 reviews)
Reviewer's quote

...And for what I paid, the poor quality of many components in this grill..

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We have contacted customer service so many times regarding a grill bought from Walmart that they wont exchange. The smoker on the grill only worked a few month before it stopped working, Pit Boss has no liable customer service to assist with the issue. We have reached out on Facebook and the have...

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Value for money
1.9 (55 reviews)
2.5 (41 reviews)
Reviewer's quote

...multiple times waiting as long as an hour to talk to somebody because every time I leave my name and phone number I never get a call back I spent a lot of money on this grill and I would sure like the app to work it used to work fine until you updated the software now I cant even get the barbecue to logon Its truly...

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...I would stay away from Pit Boss unless you like to throw money away. One more thing picture when you have company coming and the grill won't work, really get it together Pit Boss!..

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Traeger Pellet Grills and Pit Boss Pros and Cons

Pros
  • I dont have any for this company
  • Ease of use
  • Meat taste good
  • Great grill when it wirks
  • Good smoker
  • Dont work
Cons
  • Customer service is the worst
  • Company will not stand behind product
  • Does not work
  • Very poor customer service
  • Awful customer service
  • Terrible service

Traeger Pellet Grills and Pit Boss Most Positive Reviews

Top rated reviews
4.9

Same thing 4 months sent me 5. Controllers 4 barreles because it burnt first time after 4 months i we t my pool servive...

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5

Called in also was taken care of right away. New control and element on the way. Glad I have two of these units ! Not...

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4.8

I bought this grill 6 months ago at Costco and the temperatures have always been off. I went to costco to see if they ha...

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5

The pellets stopped feeding because the feed axle stopped turning......still looking for a resolution.....I am going to...

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Traeger Pellet Grills and Pit Boss Most Critical Reviews

Lowest rated reviews
1

Bought a grill in Tucson on 3/31. Got it home and box was missing several items: bucket, wheels, hardware kit, etc....

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1

Pit Boss sold me a defective and missing part grill. No problem things happen but I have sent 5 emails one a week for...

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1

You have to babysit grill. They do not tell you it needs to be cleaned everytime you use it. If you do not clean you...

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1

After paying $600 on the 4 in 1 pit boss three months ago. I had to call within a week because the smoker didnt work so...

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Traeger Pellet Grills and Pit Boss Latest Reviews

Recent published reviews
No votes

Was wondering where I could purchase a insulated cover for the Pro 575. We live in Saskatchewan, Canada so find it very...

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4.5

Set up my new AustinXL and the swivel caster wheels are missing. Can you please send me a set. I have registered my...

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No votes

I changed the thermostat and I still can't get it to heat past 300

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No votes

Still waiting on parts for my grill since November they Got to make grills somewhere and have a part to fix them

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Traeger Pellet Grills and Pit Boss Products and Services

Most reviewed product and services
  • Traeger Pellet Grills Grill (38 reviews)
  • Traeger Pellet Grills Smoker (5 reviews)
  • Traeger Pellet Grills 1300 Grill (2 reviews)
  • Pit Boss Grill (9 reviews)
  • Pit Boss 700Fb Grill (4 reviews)
  • Pit Boss Smoker (2 reviews)