PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pilot Flying J and TravelCenters Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pilot Flying J
TravelCenters Of America

Pilot Flying J and TravelCenters Of America Overview

Total reviews
1047
566
Company responses
0
249
Issues resolved
2
3

Pilot Flying J was first mentioned on PissedConsumer on May 17, 2011 and since then this brand received 1047 reviews. It is 481 reviews more than TravelCenters Of America received since Mar 30, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TravelCenters Of America customer support team than with Pilot Flying J customer service.

Pilot Flying J and TravelCenters Of America Consumer Ratings

Rank
23 out of 695 in Travel category
13 out of 695 in Travel category
Customer service
22 in category
21 in category
Staff
20 in category
18 in category
Website
21 in category
22 in category

According to consumer ratings and reviews, TravelCenters Of America ranks 10 points higher in the Travel category than Pilot Flying J. People gave Pilot Flying J 1.9 stars for Customer service criterion in Travel category and it is 76 points higher than the worst rated brand in this category. At the same time, TravelCenters Of America was rated 2 stars for Customer service criterion in this category and it is 77 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that TravelCenters Of America has a higher rating than Pilot Flying J. Regarding Website criterion, consumers gave Pilot Flying J 2.6 stars and it is 79% greater than other in category. TravelCenters Of America however was rated 2.5 stars and it is 78% greater than other in category.

Pilot Flying J and TravelCenters Of America Rating Details

Customer service
1.9 (487 reviews)
2 (238 reviews)
Reviewer's quote

...I seen a customer washer/dryer. I visited this location for a shower & a nights rest. The had 3 showers I seen...

Scott P

They were charged me extra money

PissedConsumer1718455
Staff
2 (452 reviews)
2.2 (237 reviews)
Reviewer's quote

...When i talked to Pilot staff they claimed the lady would never have done such a thing..

Joshua H

Staff was rude and unprofessional by talking and laughing about other customers as they left the shop. This is unacceptable as I waited for a service that a truck stop should be able to complete and have the tools and supplies needed to complete for an oil change. This was by far the worse customer...

Milton D
Website
2.6 (402 reviews)
2.5 (196 reviews)
Reviewer's quote

I would like to know where I can find a corporate website that will allow me to leave a comment whether good or bad about each store I go to. I can't find this anywhere. I don't believe this is a Flying J site as it is headed pissed consumer...

PissedConsumer1086652

TA petro website doesn’t support safari. Better with google!..

PissedConsumer1722792

Pilot Flying J and TravelCenters Of America Pros and Cons

Pros
  • Customer service
  • Showers
  • Coffee
  • Showers
  • Place for truck drivers to park
  • Shower parking
Cons
  • Employee attitude towards customers
  • Disinterested staff
  • Cleanliness and general condition of store
  • Shop
  • Ridiculous
  • Poor service

Pilot Flying J and TravelCenters Of America Most Positive Reviews

Top rated reviews
5

This location is outstanding. Great customer service. Love the bentleyville store!

5

I took my tractor to the Jackson, Miss TA on State St. I was the first to arrive at 6 am. I told them exactly what the...

Pilot Flying J and TravelCenters Of America Most Critical Reviews

Lowest rated reviews
1

This is the worst truck stop ever the manager is very misleading and only cares about him self

1

6:57:37
First: Thomas the night cashier. After being a *** to my husband by tossing him his receipt across the counter,...

Pilot Flying J and TravelCenters Of America Latest Reviews

Recent published reviews
4.3

Today morning I stop my truck on pilot travel center 4220 brooklake RD ,brooks,OR ,97303,1-5 exit 263 It was morning...

Read all 1047 reviews

Purchased parking spot in Redding ca. My load routing changed so I would not be able to use my reservation at TA...

Read all 566 reviews

Pilot Flying J and TravelCenters Of America Products and Services

Most reviewed product and services
  • Pilot Flying J Customer Care (184 reviews)
  • Pilot Flying J Manager (105 reviews)
  • Pilot Flying J Sanitary Conditions (93 reviews)
  • Travelcenters Of America Customer Care (95 reviews)
  • Travelcenters Of America Truck Repair (39 reviews)
  • Travelcenters Of America Parking (28 reviews)