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Pilot Flying J
TravelCenters Of America

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Pilot Flying J

Pilot Flying J

2.2
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1013 TOTAL REVIEWS
Rank
23 out of 693
in Travel category
Rating Details
Customer service
Staff
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    1424
  • SUCCESSFUL
    59%
  • AVG CALL DURATION
    04:19
  • ISSUES RESOLVED
    13%
Top Products and Services
2.4
181 reviews
2.6
102 reviews
2
93 reviews
TravelCenters Of America

TravelCenters Of America

Has verified representatives
2.8
  • 3 ISSUES RESOLVED
  • 249 COMPANY RESPONSES
  • 535 TOTAL REVIEWS
Rank
13 out of 693
in Travel category
Rating Details
Customer service
Staff
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    1867
  • SUCCESSFUL
    22%
  • AVG CALL DURATION
    02:30
  • ISSUES RESOLVED
    27%
Top Products and Services
2.2
93 reviews
1.5
39 reviews
2
28 reviews

How would you compare Pilot Flying J vs TravelCenters Of America?

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DisguisedIbis337
#1745939
Customer service
ok not great
Product or Service Quality
same as flying j
I have something else to compare
fuel discount cards are not as good as flying j i dont get free showers for fuel i buy for hotshot truck
Anonymous
#1735501
Customer service
Same

Product or Service Quality
Ta better

I have something else to compare
Better parking at ta
Anonymous
#1351848

You cannot compare them because most (all) Pilot-Flying J don't have a repair shop. As far as customer friendliness and convenient store sales.

I prefer Pilot-Flying J. I have shower power with them and had it since 2015. I feel like the people are friendliest and interacts with the drivers more.

Everyone at TA or Petri seem to have a bitter attitude to the point were they don't speak. At PFJ, they greet you when you walk in and talk to you when you're buying coffee, etc...

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