PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pilot Flying J and TravelCenters Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pilot Flying J
TravelCenters Of America

Pilot Flying J and TravelCenters Of America Overview

Total reviews
1171
717
Company responses
0
440
Issues resolved
2
3

Pilot Flying J and TravelCenters Of America Consumer Ratings

Rank
23 out of 313 in Travel category
14 out of 313 in Travel category
Customer service
23 in category
22 in category
Reliability
12 in category
14 in category
Website
26 in category
27 in category
Product or Service Quality
19 in category
18 in category

Pilot Flying J and TravelCenters Of America Rating Details

Customer service
1.9 (541 reviews)
2 (305 reviews)
Reviewer's quote

...I was in Customer service for 15 yrs..

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...Customer service was able to..

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Reliability
2.2 (447 reviews)
2 (212 reviews)
Reviewer's quote

I have been an RV Plus customer for many years. I installed the App. on my phone. I dont seem to be able to install my Loyality card onto the app. Is there a way I am missing? Thanks

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waited 5 hours just to find out that TA Troutdale OR. Store 183 didn't have hardly any of my filters to do my 2019 kenworth T660 service. Would have been nice to know that in the beginning when I checked in. And they we very short staffed 1 counter and 1 mech at 1900 hrs when i checked in for a...

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Website
2.6 (439 reviews)
2.4 (239 reviews)
Reviewer's quote

I would like to know where I can find a corporate website that will allow me to leave a comment whether good or bad about each store I go to. I can't find this anywhere. I don't believe this is a Flying J site as it is headed pissed consumer...

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TA petro website doesn’t support safari. Better with google!..

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Product or Service Quality
2.1 (437 reviews)
2.1 (266 reviews)
Reviewer's quote

Rude bad customer service dirty..

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...Very bad customer service all around. Will never go to a TA again..

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Pilot Flying J and TravelCenters Of America Pros and Cons

Pros
  • Customer service
  • Showers
  • Product selection
  • Place for truck drivers to park
  • Showers
  • Great choices at travel centers
Cons
  • Bad customer service
  • Unprofessional employee
  • Rude employees
  • Poor service
  • Having to pay to park
  • Shop

Pilot Flying J and TravelCenters Of America Most Positive Reviews

Top rated reviews
5

This location is outstanding. Great customer service. Love the bentleyville store!

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5

I took my tractor to the Jackson, Miss TA on State St. I was the first to arrive at 6 am. I told them exactly what the...

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5

Why at store 606 in AR.being over size 20 feet wide makes it hard pulling out and this store has a widing road coming...

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5

Four digit pin set account.

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Pilot Flying J and TravelCenters Of America Most Critical Reviews

Lowest rated reviews
1

This is the worst truck stop ever the manager is very misleading and only cares about him self

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1

6:57:37
First: Thomas the night cashier. After being a *** to my husband by tossing him his receipt across the counter,...

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1

The flying j in rock springs WY is just disgusting. The manager Aaron didn't care about anything going on. the...

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1

The London Ohio TA customer service is horrible i had to scale my load went inside to get my ticket the women replied...

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Pilot Flying J and TravelCenters Of America Latest Reviews

Recent published reviews
3.8

Hello I’m new to being a professional driver and I’m a female. My company spends quite a bit of monies with your company...

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1

waited 5 hours just to find out that TA Troutdale OR. Store 183 didn't have hardly any of my filters to do my 2019...

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1

I spent 300 on fuel came inside to get advance stood in line and then seen the line was only being served to the right...

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1.7

The cashier has attitude because a claim and say if you enter a pin with Apple Pay is going to be a purchase not authori...

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Pilot Flying J and TravelCenters Of America Products and Services

Most reviewed product and services
  • Pilot Flying J Customer Care (221 reviews)
  • Pilot Flying J Manager (150 reviews)
  • Pilot Flying J Sanitary Conditions (107 reviews)
  • Travelcenters Of America Customer Care (111 reviews)
  • Travelcenters Of America Truck Repair (47 reviews)
  • Travelcenters Of America Parking (29 reviews)