Pilot Flying J vs TravelCenters Of America: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pilot Flying J and TravelCenters Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Pilot Flying J

2.2

TravelCenters Of America

Has verified representatives

2.8

Pilot Flying J

TravelCenters Of America

Pilot Flying J and TravelCenters Of America Overview

Total reviews

1047

566

Company responses

249

Issues resolved

Pilot Flying J was first mentioned on PissedConsumer on May 17, 2011 and since then this brand received 1047 reviews. It is 481 reviews more than TravelCenters Of America received since Mar 30, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TravelCenters Of America customer support team than with Pilot Flying J customer service.

Pilot Flying J and TravelCenters Of America Consumer Ratings

Rank

23 out of 695 in Travel category

13 out of 695 in Travel category

Customer service

22 in category

21 in category

Staff

20 in category

18 in category

Website

21 in category

22 in category

According to consumer ratings and reviews, TravelCenters Of America ranks 10 points higher in the Travel category than Pilot Flying J. People gave Pilot Flying J 1.9 stars for Customer service criterion in Travel category and it is 76 points higher than the worst rated brand in this category. At the same time, TravelCenters Of America was rated 2 stars for Customer service criterion in this category and it is 77 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that TravelCenters Of America has a higher rating than Pilot Flying J. Regarding Website criterion, consumers gave Pilot Flying J 2.6 stars and it is 79% greater than other in category. TravelCenters Of America however was rated 2.5 stars and it is 78% greater than other in category.

Pilot Flying J and TravelCenters Of America Rating Details

Customer service

1.9 (487 reviews)

2 (238 reviews)

Reviewer's quote

...I seen a customer washer/dryer. I visited this location for a shower & a nights rest. The had 3 showers I seen...

Scott P

They were charged me extra money

PissedConsumer1718455

Staff

2 (452 reviews)

2.2 (237 reviews)

Reviewer's quote

...When i talked to Pilot staff they claimed the lady would never have done such a thing..

Joshua H

Staff was rude and unprofessional by talking and laughing about other customers as they left the shop. This is unacceptable as I waited for a service that a truck stop should be able to complete and have the tools and supplies needed to complete for an oil change. This was by far the worse customer...

Milton D

Website

2.6 (402 reviews)

2.5 (196 reviews)

Reviewer's quote

I would like to know where I can find a corporate website that will allow me to leave a comment whether good or bad about each store I go to. I can't find this anywhere. I don't believe this is a Flying J site as it is headed pissed consumer...

PissedConsumer1086652

TA petro website doesn’t support safari. Better with google!..

PissedConsumer1722792

Pilot Flying J and TravelCenters Of America Pros and Cons

Pros

Customer service
Showers
Coffee

Showers
Place for truck drivers to park
Shower parking

Cons

Employee attitude towards customers
Disinterested staff
Cleanliness and general condition of store

Shop
Ridiculous
Poor service

Pilot Flying J and TravelCenters Of America Most Positive Reviews

Top rated reviews

This location is outstanding. Great customer service. Love the bentleyville store!

I took my tractor to the Jackson, Miss TA on State St. I was the first to arrive at 6 am. I told them exactly what the...

Pilot Flying J and TravelCenters Of America Most Critical Reviews

Lowest rated reviews

This is the worst truck stop ever the manager is very misleading and only cares about him self

6:57:37
First: Thomas the night cashier. After being a *** to my husband by tossing him his receipt across the counter,...

Pilot Flying J and TravelCenters Of America Latest Reviews

Recent published reviews

4.3

Today morning I stop my truck on pilot travel center 4220 brooklake RD ,brooks,OR ,97303,1-5 exit 263 It was morning...

Read all 1047 reviews

Purchased parking spot in Redding ca. My load routing changed so I would not be able to use my reservation at TA...

Read all 566 reviews

Pilot Flying J and TravelCenters Of America Products and Services

Most reviewed product and services

Pilot Flying J Customer Care (184 reviews)
Pilot Flying J Manager (105 reviews)
Pilot Flying J Sanitary Conditions (93 reviews)

Travelcenters Of America Customer Care (95 reviews)
Travelcenters Of America Truck Repair (39 reviews)
Travelcenters Of America Parking (28 reviews)

How would you compare Pilot Flying J vs TravelCenters Of America?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

Share your opinion

Anonymous Anonymous Dec 03 #1784972

Customer service
never been to flying J
Product or Service Quality
NEVER BEEN TO FLYING J

0 0

Echo Echo Sep 11 #1745939

Customer service
ok not great
Product or Service Quality
same as flying j
I have something else to compare
fuel discount cards are not as good as flying j i dont get free showers for fuel i buy for hotshot truck

0 0

Anonymous Anonymous Aug 20 #1735501

Customer service
Same

Product or Service Quality
Ta better

I have something else to compare
Better parking at ta

0 0

Anonymous Anonymous Jul 18, 2017 #1351848

You cannot compare them because most (all) Pilot-Flying J don't have a repair shop. As far as customer friendliness and convenient store sales.

I prefer Pilot-Flying J. I have shower power with them and had it since 2015. I feel like the people are friendliest and interacts with the drivers more.

Everyone at TA or Petri seem to have a bitter attitude to the point were they don't speak. At PFJ, they greet you when you walk in and talk to you when you're buying coffee, etc...

0 0