Pier 1 Imports vs West Elm

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Pier 1 Imports

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 79 TOTAL REVIEWS
  • $18.3K CLAIMED LOSSES
  • $653 AVERAGE LOSS
1.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Visual appeal 2
  • Not much 2
  • Sales 2
  • Email coupon offer 1
  • Started out pleasant 1

Customers don't like

  • Customer service did not fix issues3
  • Are unethical3
  • Poor quality of merchandise and the way i was treated2
  • Workers dont know store policies2
  • Poor support2

Products by Pier 1 Imports

No items

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West Elm

Furniture and Decor
  • 4 ISSUES RESOLVED
  • 443 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $877 AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Design aesthetic 9
  • Design 6
  • Merchandise 6
  • Product design 5
  • Style and design 3

Customers don't like

  • Customer service35
  • Late delivery13
  • Delivery11
  • Delivery time frame10
  • Lack of action to fix the problem10

Products by West Elm

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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