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Pier 1 Imports

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 85 TOTAL REVIEWS
  • $18.4K CLAIMED LOSSES
  • $614 AVERAGE LOSS
1.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Visual appeal 2
  • Not much 2
  • Sales 2
  • Email coupon offer 1
  • Started out pleasant 1

Customers don't like

  • Workers dont know store policies2
  • Are unethical2
  • Poor quality of merchandise and the way i was treated2
  • Mislead by website1
  • No communication between customer service and delivery company1
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West Elm

Furniture and Decor
Has verified representatives
  • 5 ISSUES RESOLVED
  • 480 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $877 AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Design aesthetic 9
  • Design 6
  • Merchandise 6
  • Product design 5
  • Style and design 3

Customers don't like

  • Customer service20
  • Lack of action to fix the problem8
  • Customer service response6
  • Late delivery6
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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