PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pictures On Gold and Things Remembered as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pictures On Gold

Pictures On Gold

Has Verified Representatives
3.2
Pictures On Gold
Things Remembered

Pictures On Gold and Things Remembered Overview

Total reviews
218
89
Company responses
49
0
Issues resolved
3
0

Pictures On Gold and Things Remembered Consumer Ratings

Rank
41 out of 830 in Jewelry and Accessories category
272 out of 3062 in E-commerce category
Customer service
27 in category
228 in category
Product or Service Quality
51 in category
310 in category
Website
51 in category
293 in category
Delivery Service
32 in category
171 in category

Pictures On Gold and Things Remembered Rating Details

Customer service
3.2 (146 reviews)
1.8 (40 reviews)
Reviewer's quote

I called customer service who issue you me a return label and then I had to go to the post office during this pandemic and have the chain sent back. I did request the white gold chain and am for a discount because not only was the chain sent their fault, but I could not even present the gift to the...

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...I then flip it over only to find it blank! Call up customer service where they apologized and said the would send another right away. Fast forward 6 more days...

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Product or Service Quality
2.7 (146 reviews)
1.9 (36 reviews)
Reviewer's quote

But it was a very cheap product when I received it. Within a few weeks, the faceplate with the engraving had fallen off three times, and the third time it was lost. Every time I contacted Pictures on gold, their reply was: "Your concern has been escalated on that day and we will get in touch with...

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...the position, but businesses would be closing at alarming numbers!! In today's retail competition, stores look for/strive/demand/offer exceptional customer service and professionalism, from their employees!! That's what makes them a place where people WANT to shop!! Also, as an FYI, I additionally purchased an item, with engraving (ceramic blue dinosaur "piggy" bank), from the store....

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Website
3.3 (142 reviews)
2.7 (38 reviews)
Reviewer's quote

...had to pay the restocking fee and shipping(when they sent me a label) SHE even said NO! So why would you expect a customer to? The product DID NOT like the website. So it’s not my fault and I would like a FULL...

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...Order arrived 3 weeks after ordering and that too after calling 3-4 times Never ordering again at the website Very very poor service or should I say no service..

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Delivery Service
3.4 (139 reviews)
2.4 (28 reviews)
Reviewer's quote

...Have called customer service several times with no result except additional frustration. HORRIBLE EXPERIENCE! Save yourself the frustration!..

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...He provided me with exceptional customer service. I was extremely happy with my experience, I had $70 dollars of additional graving done. Things Remembered is lucky to have Michael as part of their team..

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Pictures On Gold and Things Remembered Pros and Cons

Pros
  • Entire ordering process and loved the finished product
  • Attention to detail
  • Workmanship
  • Product
  • Product selection
  • Many of their products
Cons
  • Cheap poor quality for expensive price
  • Poor customer service
  • Poor quality and worse customer service
  • Customer service
  • Refund policy
  • Poor quality engraving

Pictures On Gold and Things Remembered Most Positive Reviews

Top rated reviews
5

I am not sure why all the bad reviews. I understand things happen but I was shocked to see this. This company puts out...

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5

I went to your N. Attleboro store on 3/17/17 to get a birthday present for my nephew. Your associate Andrew helped me...

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5

We had a wonderful experience with pictures in gold when they made a custom police star pendent for my daughters 30th bi...

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5

I gave my 4 yr old granddaughters a pretty, pink jewelry box from Things Remembered this past Christmas. They were so...

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Pictures On Gold and Things Remembered Most Critical Reviews

Lowest rated reviews
1

I ordered a "create your own pendent on gold with an engraved picture.
I received the pendent in the mail and the penden...

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1

I ordered some Watch money clips on January 2 and they gave me an order number #8463329. I sent them two emails starting...

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1

"THE WORST PLACE EVER TO TRY AND BUY SOMETHING! HERE'S THE ACTUAL BBB HISTORY FOR MY ON-GOING ORDEAL:

I purchased a loc...

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1

I am a regular customer of things remembered but usually I always pick up what I see in store, never had issues with any...

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Pictures On Gold and Things Remembered Latest Reviews

Recent published reviews
2.7

I ordered a white gold locket and request a white gold chain They sent a yellow gold chain (even thought the receipt...

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No votes

Customer care isn't answering my call,it's a recording...

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1

Ordered a locket in April. Engraving awful on the front also dented. Finally got the OK to return in June! Returned. 27...

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No votes

I ordered an item and now its say I did not order a item but took the money for the item I ordered

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Pictures On Gold and Things Remembered Products and Services

Most reviewed product and services
  • Pictures On Gold Locket (43 reviews)
  • Pictures On Gold Pendant (24 reviews)
  • Pictures On Gold Necklace (18 reviews)
  • Things Remembered Engraving Service (11 reviews)
  • Things Remembered Customer Care (8 reviews)
  • Things Remembered Shipping Service (5 reviews)