PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portrait Innovations and Picture People as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portrait Innovations
Picture People

Portrait Innovations and Picture People Overview

Total reviews 1405 336
Company responses 0 0
Issues resolved 6 2

Portrait Innovations and Picture People Consumer Ratings

Rank
29 out of 292 in Photography category
30 out of 292 in Photography category
Customer service
No votes
No votes
Product or Service Quality
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Website
No votes
No votes
Price Affordability
No votes
No votes

Portrait Innovations and Picture People Rating Details

Customer service
No votes
No votes
Reviewer's quote

...The manager has shown prejudice, disrespect, unconcern for good customer service. Even bullying her own employees. Why won't she just do the right thing and print the photos that were missing in the first place...

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This was my initial complaint sent to Customer Service on Dec 27, 2019...

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Product or Service Quality
No votes
No votes
Reviewer's quote

Poor customer service Didn't get my canvas picture Closed down and tell customer..

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I was not happy at all with the quality of the portraits taken yesterday at the Hurst, Tx location. My son (3 mo old) main outfit pictures were HORRIBLE and ruined. The "green screen" was used and he came out looking like a 5 year old cut him out due to the jagged lines around him...

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Website
No votes
No votes
Reviewer's quote

I go on the website to portrait innovations and see a special for one pose for $29. 99 plus a free canvas that you pay shipping for and a cd of your images. Awesome the package offered enough to pass to family and friends and we had allotted extra for other photos we may have wanted to purchase...

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...So I look online and see all these bad reviews and how the website is under construction and how they changing ownership which kinda explain on why I can’t get online at all!!..

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Price Affordability
No votes
No votes
Reviewer's quote

Received an email and I made an appointment, in less than 20 hours they told me the price changed, and they would not honor my email pricing. 3 Day sale that ended over night when the store was closedgo figure. Why is there no store manager on site to honor the coupons? FALSE ADVERTISING, SO UPSET...

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...They also said they would charge me $210 for the frame and 5 sheets of pictures once I the computer it calculated my price at $199. Were they trying to rip me off. I can honesty say that I don’t know if we will be back...

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Portrait Innovations and Picture People Pros and Cons

Pros
  • Photographer
  • How quickly i receive my photos
  • Variety of poses
  • Never come back
  • Unprofessional
  • Quality of some of the framed pictures in the past
Cons
  • Customer service
  • Misleading sales tactics
  • Pressure to buy
  • Customer service
  • Unprofessionalism
  • Unprofessional staff

Portrait Innovations and Picture People Most Positive Reviews

Top rated reviews
5

I think its wrong they stopped the virtual website unless u pay I have family who use to buy extras from website when I...

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5

Roxane needs to be fired . She's not professional and she is a horrible manager. Works at greenbrier mall in Chesapeake...

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5

The new young guy manager at the lakeline mall, Austin, Tx location is a joke. He has no customer service values at...

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5

Im so very happy with my Pictures of my Granddaughter,Aaron did an amazing job.I wish I could of ordred all the photo's...

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Portrait Innovations and Picture People Most Critical Reviews

Lowest rated reviews
1

I was a former employee of Portrait Innovations in Harrisburg Pa and let me tell you as far as jobs go it was like...

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1

We received 17 pictures that were selected by personnel in the store. It was explained that this was the new policy - w...

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1

I was 'pressured' into purchasing too many photos. I told no less than 4 salesclerks that I had a $19.99 coupon - they...

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1

I'm writing to share to horrible experience with Picture People at Marlborough, MA location. Worst customer service not...

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Portrait Innovations and Picture People Latest Reviews

Recent published reviews
4.3

Im not upset just want to know if the studio in my area is going to re open

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No votes

I am trying to get a hold of Human Resources about trying to come back.

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1

I went there the picture person was 2 hours late they said they do not know when someone will be there. I called...

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No votes

Paying down payment for photos, waited 20 minutes because sign said out to lunch and the person ended up calling out...

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Portrait Innovations and Picture People Products and Services

Most reviewed product and services
  • Portrait Innovations Photo Service (218 reviews)
  • Portrait Innovations Photographer (139 reviews)
  • Portrait Innovations Photo (74 reviews)
  • Picture People Photo Service (38 reviews)
  • Picture People Photo (24 reviews)
  • Picture People Manager (21 reviews)