PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portrait Innovations and Picture People as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portrait Innovations
Picture People

Portrait Innovations and Picture People Overview

Total reviews
1412
332
Company responses
0
0
Issues resolved
6
2

Portrait Innovations was first mentioned on PissedConsumer on Aug 8, 2008 and since then this brand received 1412 reviews. It is 1080 reviews more than Picture People received since Apr 23, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Picture People customer support team than with Portrait Innovations customer service.

Portrait Innovations and Picture People Consumer Ratings

Rank
29 out of 371 in Photography category
30 out of 371 in Photography category
Customer service
27 in category
28 in category
Product or Service Quality
25 in category
28 in category
Website
24 in category
27 in category

According to consumer ratings and reviews, Portrait Innovations ranks 1 points higher in the Photography category than Picture People. People gave Portrait Innovations 1.5 stars for Customer service criterion in Photography category and it is 69 points higher than the worst rated brand in this category. At the same time, Picture People was rated 1.4 stars for Customer service criterion in this category and it is 68 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Portrait Innovations has a higher rating than Picture People. Regarding Website criterion, consumers gave Portrait Innovations 2.4 stars and it is 75% greater than other in category. Picture People however was rated 2.2 stars and it is 72% greater than other in category.

Portrait Innovations and Picture People Rating Details

Customer service
1.5 (739 reviews)
1.4 (177 reviews)
Reviewer's quote

...The manager has shown prejudice, disrespect, unconcern for good customer service. Even bullying her own employees. Why won't she just do the right thing and print the photos that were missing in the first place...

PissedConsumer1749540

This was my initial complaint sent to Customer Service on Dec 27, 2019...

Danielle M
Product or Service Quality
1.9 (687 reviews)
1.8 (168 reviews)
Reviewer's quote

Poor customer service Didn't get my canvas picture Closed down and tell customer..

Utah

Terrible service. I tried several emails and calling with no replies. Finally I had to keep going back and bothering the mgr at the actual place I got my pictures...

PissedConsumer1721714
Website
2.4 (674 reviews)
2.2 (159 reviews)
Reviewer's quote

I go on the website to portrait innovations and see a special for one pose for $29. 99 plus a free canvas that you pay shipping for and a cd of your images. Awesome the package offered enough to pass to family and friends and we had allotted extra for other photos we may have wanted to purchase...

Annoyed c

...So I look online and see all these bad reviews and how the website is under construction and how they changing ownership which kinda explain on why I can’t get online at all!!..

Osei

Portrait Innovations and Picture People Pros and Cons

Pros
  • Photographer
  • Variety of poses
  • Speed of photo printing
  • Never come back
  • Unprofessional
  • Quality of some of the framed pictures in the past
Cons
  • Customer service
  • Misleading sales tactics
  • Pressure to buy
  • Customer service
  • Unprofessionalism
  • Unprofessional staff

Portrait Innovations and Picture People Most Positive Reviews

Top rated reviews
5

I think its wrong they stopped the virtual website unless u pay I have family who use to buy extras from website when I...

5

Roxane needs to be fired . She's not professional and she is a horrible manager. Works at greenbrier mall in Chesapeake...

Portrait Innovations and Picture People Most Critical Reviews

Lowest rated reviews
1

I was a former employee of Portrait Innovations in Harrisburg Pa and let me tell you as far as jobs go it was like...

1

We received 17 pictures that were selected by personnel in the store. It was explained that this was the new policy - w...

Portrait Innovations and Picture People Latest Reviews

Recent published reviews

Canvas was paid for and waiting for me to pick up but store in Louisville is permanently closed.

Read all 1412 reviews

I took my baby to get pictures taken December 19 I pay for different packages one of the packages that I pay for a pic...

Read all 332 reviews

Portrait Innovations and Picture People Products and Services

Most reviewed product and services
  • Portrait Innovations Photo Service (218 reviews)
  • Portrait Innovations Customer Care (198 reviews)
  • Portrait Innovations Photographer (139 reviews)
  • Picture People Customer Care (75 reviews)
  • Picture People Photo Service (34 reviews)
  • Picture People Manager (21 reviews)