PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Picaboo and Shutterfly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Picaboo
Shutterfly

Picaboo and Shutterfly Overview

Total reviews
80
378
Company responses
0
0
Issues resolved
0
2

Shutterfly was first mentioned on PissedConsumer on Sep 28, 2008 and since then this brand received 378 reviews. It is 298 reviews more than Picaboo received since Dec 16, 2008.

Picaboo and Shutterfly Consumer Ratings

Rank
11 out of 253 in Printing category
16 out of 253 in Printing category
Product or Service Quality
6 in category
11 in category
Website
5 in category
20 in category
Customer service
14 in category
13 in category

According to consumer ratings and reviews, Picaboo ranks 5 points higher in the Printing category than Shutterfly. People gave Picaboo 2.4 stars for Product or Service Quality criterion in Printing category and it is 30 points higher than the worst rated brand in this category. At the same time, Shutterfly was rated 2 stars for Product or Service Quality criterion in this category and it is 25 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Picaboo has a higher rating than Shutterfly. Regarding Customer service criterion, consumers gave Picaboo 1.3 stars and it is 61% greater than other in category. Shutterfly however was rated 1.4 stars and it is 64% greater than other in category.

Picaboo and Shutterfly Rating Details

Product or Service Quality
2.4 (16 reviews)
2 (134 reviews)
Reviewer's quote

...Then after they finally decided to address the situation, they said my books are in production for weeks. Still no answers, still no refund. Terrible SCAM COMPANY..

KRISTINA W

I have said enough, thank you.

PissedConsumer1732678
Website
3 (16 reviews)
1.9 (149 reviews)
Reviewer's quote

...Production and Shipping are never what the website states. There is no communication beyond an email confirmation of the order. My order was placed Dec 10...

Artist

Website is TERRIBLE. So non-intuititve. They need to learn from Google or Amazon..

PissedConsumer1709733
Customer service
1.3 (15 reviews)
1.4 (159 reviews)
Reviewer's quote

...customer service guy claims there is a problem with my photos app. and there is nothing he can do. Never had problems with photo app with other third party apps...

marcy k

...I called customer service just to speak with a young lady who was both rude and insensitive. After twenty minutes of aggravation I had to had up. Keep the money and the bogus trouble ticket...

Moniek C

Picaboo and Shutterfly Pros and Cons

Pros
  • Software
  • Website
  • Online software and the creative options
  • Convenience of photo organization
  • Photobooks
  • Photo print quality
Cons
  • Customer service
  • Misleading advertising
  • Poor quality of product
  • Customer service
  • Unresponsive customer service
  • Ease of site use

Picaboo and Shutterfly Most Positive Reviews

Top rated reviews
5

I have recently noticed that people usually only give online reviews when they are angry, so I've made it a point to go...

5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

Picaboo and Shutterfly Most Critical Reviews

Lowest rated reviews
1

I ordered a custom photo-book from Picaboo. It arrived today.
The print quality is terrible. It looks like someone did a...

1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

Picaboo and Shutterfly Latest Reviews

Recent published reviews

I have received an item of correspondence which alludes to the fact that you have now received the information that you...

Read all 80 reviews

I have been a shutterfly customer for years. I have always been pleased with my orders. This week I received a package...

Read all 378 reviews

Picaboo and Shutterfly Products and Services

Most reviewed product and services
  • Picaboo Website (1 review)
  • Picaboo Shipping Service (1 review)
  • Picaboo Coupon (1 review)
  • Shutterfly Shipping Service (57 reviews)
  • Shutterfly Website (57 reviews)
  • Shutterfly Customer Care (24 reviews)