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Delete
  • 0 ISSUES RESOLVED
  • 25 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $11.8K AVERAGE LOSS
1.3
Website
Customer service
Exchange, Refund and Cancellation Policy
  • Linking photos to forums and facebook 2
  • All the space to upload photos 1

Customers don't like

  • Unilateral change almost tantamount to blackmail2
  • Lack of refund when site didnt work as promised2
  • Lack of ability to download albums even after paying fee2
  • Account recivery process2
  • Unethical business practices1
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Shutterfly

E-commerce
  • 2 ISSUES RESOLVED
  • 295 TOTAL REVIEWS
  • $21.2K CLAIMED LOSSES
  • $250 AVERAGE LOSS
1.9
Website
Customer service
Exchange, Refund and Cancellation Policy
  • Ease of use 3
  • Convenience of photo organization 3
  • User friendly website 2
  • Rearranging of photos on share site easier 2
  • Promos and diverse selection 2

Customers don't like

  • Customer service28
  • Unresponsive customer service3
  • Shipping policy3
  • Mistakes in order fulfilment3
  • Ease of site use3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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