PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Philippine Airlines and Singapore Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Philippine Airlines
Singapore Airlines

Philippine Airlines and Singapore Airlines Overview

Total reviews 200 69
Company responses 0 0
Issues resolved 0 0

Philippine Airlines and Singapore Airlines Consumer Ratings

Rank
86 out of 450 in Transport category
56 out of 450 in Transport category
Customer service
69 in category
61 in category
Website
56 in category
81 in category
Exchange, Refund and Cancellation Policy
49 in category
87 in category
Product or Service Quality
79 in category
18 in category

Philippine Airlines and Singapore Airlines Rating Details

Customer service
1.3 (61 reviews)
1.4 (17 reviews)
Reviewer's quote

Hello dear Customer Service, An Email notice has reached me to inform of a return flight PR501 from Manila to Singapore being canceled, for me and my son. The Lufthansa customer service advised me to contact you to arrange a feasible return schedule within the 30 Day Phil. Visa allowance...

Read full review

When I spoke to tree different people on their customer service (800-742-****) about a refund (from Sydney to Singapore, Singapore to Seattle, WA - our home city. My request is based on being an older person (72 years old) with a compromised immune system (leukemia) because of Covid-19 virus...

Read full review
Website
2.1 (55 reviews)
1.9 (16 reviews)
Reviewer's quote

Please be informed that before I presented the ticket, I already read in your website that we can re-book our flights due to cancellation of flights caused by community quarantine caused by Covid-19. My son's ticket for Mnla-Auckland will be on 15 April 2020 and New Zealand has closed all their...

Read full review

I had originally gone on the website and tried to find somebody after calling the number with no luck to locate a lost neck pillow. I then was going to mention several circumstances were some of the flight attendants on my return flight were just not pleasant to myself and some of my coworkers. We...

Read full review
Exchange, Refund and Cancellation Policy
1.6 (52 reviews)
1.1 (16 reviews)
Reviewer's quote

Been waiting on refund since 26 March, Its now 20 July..

Read full review

...They assure me that my refund is being processed. Thank you for your intervention it has made a difference in that Singapore airlines actually responded..

Read full review
Product or Service Quality
1.4 (51 reviews)
2.6 (15 reviews)
Reviewer's quote

...I don't think 'customer service' is the right phrase for what they do. I would not recommend PAL to anyone that wants to have an experience that meets the normal expectation of service or value for money spent. I received no value and I'm out thousands of dollars..

Read full review

...We paid a significant amount of airfares purely for the customer service and reputation of SIA. Although there were some minor problems in the past. But this time it has been the worst experience out of all...

Read full review

Philippine Airlines and Singapore Airlines Pros and Cons

Pros
  • Direct flight to manila
  • Customer service reps were polite
  • Airhostesses were friendly
  • Food quality
Cons
  • Poor customer service
  • No communication between departments
  • Complaints procedure
  • Customer service
  • Ground staff behavior to business class passangers
  • Staff rudeness

Philippine Airlines and Singapore Airlines Most Positive Reviews

Top rated reviews
5

The last part of my wifes flight is from Seoul, Korea to Manila, Philippines, and I received an email stating that that...

Read full review
5

I was told by a Singapore Airlines staff in Malaysia that all flights are cancelled till end of April.Asked advice on...

Read full review
4.7

Just arrived back from Manila. Most uncomfortable flight and cabin crew who were thick. Asked for a hot cup of milk and...

Read full review
4.5

Dear Sir/Madam.
Kindly confirm as to whether or not the refund amount 71.40 singaporean #)has been waived back to the cus...

Read full review

Philippine Airlines and Singapore Airlines Most Critical Reviews

Lowest rated reviews
1

We were checking our booking we had made almost a month back qjssap at the local ticketing office in Singapore. The tick...

Read full review
1

I got message from my travel agent that my return flight (one section ) from Singapore to LHR is cancelled and they put...

Read full review
1

I booked ticket, on 18 Sept 2014, SG-Mla-SG and they charged me twice. I called the Manila office to let them know what...

Read full review
1

I have written in to the feedback centre re my complaint on 30th April 2015.I have received an acknowledgement from one...

Read full review

Philippine Airlines and Singapore Airlines Latest Reviews

Recent published reviews
3

Good day, Hi I booked my flight ticket BKK to MNL on November 18, 2020 through online. I was booked my ticket on Saturda...

Read full review
4

Thank you I have received a reply from Singapore airlines with an apology. They assure me that my refund is being...

Read full review
No votes

Do we need pcr test or travel pass going to ceb? Thank you

Read full review
No votes

cancelletion request on 21 apr and 22 apr give full refun of this PNR IS KTJJDF

Read full review

Philippine Airlines and Singapore Airlines Products and Services

Most reviewed product and services
  • Philippine Airlines Flight (51 reviews)
  • Philippine Airlines Flight Booking (24 reviews)
  • Philippine Airlines Baggage Policy (7 reviews)
  • Singapore Airlines Baggage Policy (8 reviews)
  • Singapore Airlines Flight (4 reviews)