PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Philip Morris USA and R J Reynolds Tobacco Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Philip Morris USA
R J Reynolds Tobacco Company

Philip Morris USA and R J Reynolds Tobacco Company Overview

Total reviews 6 240
Company responses 0 0
Issues resolved 0 1

Philip Morris USA and R J Reynolds Tobacco Company Consumer Ratings

Rank
59 out of 243 in Cigarettes and Tobacco category
44 out of 243 in Cigarettes and Tobacco category
Price Affordability
63 in category
No votes
Discounts and Special Offers
31 in category
No votes
Exchange, Refund and Cancellation Policy
19 in category
No votes
Product or Service Quality
19 in category
No votes

Philip Morris USA and R J Reynolds Tobacco Company Rating Details

Price Affordability
1.5 (2 reviews)
No votes
Reviewer's quote

I have been smoking l&m reds for about 2 years and this is my second time purchasing a box and they taste awful. My boyfriend says it tasted like plastic. I figured maybe they added some ingredients. My boyfriend had a pack and they were fine. But this has happened twice. Idk if it's like a batch...

Read full review

...I have 4 mobile coupons that I cant get access to so therefore I have to pay FULL PRICE for my cigarettes. This is a complete contradiction to all the promises they lie and tell you that you will receive by signing up on their website. I HATE this company!..

Read full review
Discounts and Special Offers
2 (2 reviews)
No votes
Reviewer's quote

Smoke Marlboro light 100's special blend. Getting impossible to pack tight enough so fire don't fall off more than one. Obviously using less tobacco and keeping looser than in past...

Read full review

They special order the soft packs for me. Sometimes, I get good ones that burn at a normal rate, other times I get one that burn so fast one hardly has a chance to smoke them. They seem like they are dry and stale, if as most smokers do I pack them why is there now over 3/16 of an inch of paper at...

Read full review
Exchange, Refund and Cancellation Policy
2 (1 review)
No votes
Reviewer's quote

No items

...I pay almost $9 a pack and I open my cigarettes and they look like they've been ran over by a car!!!! I try to take them pack to the store and they will not exchange them for a different pack!!!! I am willing to switch to Kools ..

Read full review
Product or Service Quality
3 (1 review)
No votes
Reviewer's quote

No items

...The generic I sometimes get at $70 a carton are better quality..

Read full review

Philip Morris USA and R J Reynolds Tobacco Company Pros and Cons

Pros
No votes
  • What they were like before
  • I like newports
  • I like
Cons
No votes
  • Lack of customer service and failure to make things right
  • Never had coupons
  • Coupon hassle

Philip Morris USA and R J Reynolds Tobacco Company Most Positive Reviews

Top rated reviews
No votes
5

I have been smoking Newports for 25 years. I am telling you there are fake Newports in my city. First it was the hood...

Read full review
No votes
5

I called the Newport hotline and they assured me that the packaging has changed but the cigarette taste is still the...

Read full review

Philip Morris USA and R J Reynolds Tobacco Company Most Critical Reviews

Lowest rated reviews
1

Smoke Marlboro light 100's special blend. Getting impossible to pack tight enough so fire don't fall off more than...

Read full review
1

Just wanted you to know about a mechanical problem in your plant. As a consumer I was not able to smoke all my product....

Read full review
2.7

I have been smoking l&m reds for about 2 years and this is my second time purchasing a box and they taste awful. My...

Read full review
1

The cigarettes that they are selling at the store down the street from where I live in Montrose Colorado are most...

Read full review

Philip Morris USA and R J Reynolds Tobacco Company Latest Reviews

Recent published reviews
No votes

J'ai acheter un paquet de Phillip mois longue et à l'intérieur ce n 'est pas du tabac mais un produit inflammable et trè...

Read full review
1

If I can't get coupons do you all do not come do not contact me again I have been sneaking and smoking since I was...

Read full review
No votes

I am so tired of wanting Marlboro red 100 and getting the gross red label *** taste like dirt cigs I shouldn't have to...

Read full review
2.1

after smoking several of my cigarettes about five of them? I started noticing a weird flavor and it burned my throat rea...

Read full review

Philip Morris USA and R J Reynolds Tobacco Company Products and Services

Most reviewed product and services
  • Philip Morris Usa Cigarettes (1 review)
  • R J Reynolds Tobacco Company Cigarettes (42 reviews)
  • R J Reynolds Tobacco Company Coupon (17 reviews)
  • R J Reynolds Tobacco Company Newport Menthol Cigarettes (16 reviews)