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Philadelphia Inquirer

Periodicals & Publishing
  • 0 ISSUES RESOLVED
  • 28 TOTAL REVIEWS
  • $655 CLAIMED LOSSES
  • $109 AVERAGE LOSS
2.4
Customer service
Diversity of Products or Services
Website
  • Customer service representatives 1
  • Good 1
  • Mostly friendly people when i spoke to any 1
  • Paper itself 1
  • Reading the morning paper 1

Customers don't like

  • Delivery service5
  • Not getting a paper3
  • Doonesbury1
  • Sporadic delivery1
  • No followthrough on rectifying many many delivery complaints1
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Snapfish

Periodicals & Publishing
  • 2 ISSUES RESOLVED
  • 165 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
  • Old classic site your pictures were never lost on old site 8
  • Classic snapfish 5
  • Old site much better 5
  • Old site and services 3
  • Prior website 2

Customers don't like

  • As per complaint10
  • Hard to contact a live person8
  • Very poor hard to contact8
  • Customer service7
  • Website is difficult to use6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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