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PHH Mortgage

Loans and Mortgages
  • 2 ISSUES RESOLVED
  • 82 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $53.5K AVERAGE LOSS
1.4
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • Cashed my payment checks timely 1

Customers don't like

  • That they want me to pay for their mistake2
  • Misleading2
  • Lies told to me2
  • Treated like i was unimportant1
  • That company such not be in business1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1012 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.5K AVERAGE LOSS
1.7
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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