PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PHH Mortgage and Sebonic Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PHH Mortgage
Sebonic Financial

PHH Mortgage and Sebonic Financial Overview

Total reviews
366
110
Company responses
0
0
Issues resolved
5
1

PHH Mortgage was first mentioned on PissedConsumer on Sep 17, 2009 and since then this brand received 366 reviews. It is 256 reviews more than Sebonic Financial received since May 30, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with PHH Mortgage customer support team and Sebonic Financial customer service.

PHH Mortgage and Sebonic Financial Consumer Ratings

Rank
190 out of 1192 in Loans and Mortgages category
85 out of 1192 in Loans and Mortgages category
Customer service
150 in category
115 in category
Reliability
146 in category
88 in category
Website
213 in category
68 in category

According to consumer ratings and reviews, Sebonic Financial ranks 105 points higher in the Loans and Mortgages category than PHH Mortgage. People gave PHH Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 207 points higher than the worst rated brand in this category. At the same time, Sebonic Financial was rated 1.5 stars for Customer service criterion in this category and it is 242 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Sebonic Financial has a higher rating than PHH Mortgage. Regarding Website criterion, consumers gave PHH Mortgage 1.3 stars and it is 59% worse than other in category. Sebonic Financial however was rated 2.3 stars and it is 81% greater than other in category.

PHH Mortgage and Sebonic Financial Rating Details

Customer service
1.2 (159 reviews)
1.5 (59 reviews)
Reviewer's quote

...Missing payments, incorrect escrow evaluations, bankruptcy problems, inept customer service operators. I had been paying my mortgage online for years. Now I am unable to..

Thomasa B

...Zero customer service. If you like babysitting and calling into a cs call center or if you can do the loan yourself then this is the lender for you. I've owned several homes and refinanced several times as well and this is by far the absolute worst experience I have ever had...

Clementina
Reliability
1.2 (150 reviews)
1.5 (24 reviews)
Reviewer's quote

My mortgage was paid off through the sale of my home. PHH mortgage was overpaid by over $40,000. I've spent nearly a month now trying to get my money back. Countless phone calls, countless emails, talked to countless people.They have come up with many thoughts on why they don't owe me my money...

Kevin H

Sitting at the closing table right now....John Ruskin was is our Loan Officer and was on top of everything! Attorney even stated it was the lowest rate that he has seen and couldn’t believe how low the lender fees are....as a former loan officer myself I have to say that John Ruskin went over and...

Michael L
Website
1.3 (145 reviews)
2.3 (44 reviews)
Reviewer's quote

website never works, you cannot login ever..

PissedConsumer1767781

Our loan originator was Michael Brown. We were purchasing an investment property (little house, with a triplex on the same parcel). Loan was approved, offer approved, I paid the appraisal fee within 5 days of offer acceptance, paid the EMD, got the inspections, underwriting was complete with no...

Lisa R

PHH Mortgage and Sebonic Financial Pros and Cons

Pros
  • No pros - the company is an utter nightmare to deal with
  • There are no
  • I just want to pay my mortgage payment
  • Interest rate
  • Rates
  • Initial response
Cons
  • Incomptence
  • Poor service lack of respect for customers
  • None contact or assistance
  • Customer service
  • Unprofessional
  • Total lack of communication

PHH Mortgage and Sebonic Financial Most Positive Reviews

Top rated reviews
5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

5

Oct 26th (Sunday) I reached out on-line to Sebonic to inquire about a loan for my new home purchase....on Nov 28th I cl...

PHH Mortgage and Sebonic Financial Most Critical Reviews

Lowest rated reviews
1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

1

After a thorough review with Keith Moore September 14 of my employment and income Sebonic ran my credit and per...

PHH Mortgage and Sebonic Financial Latest Reviews

Recent published reviews
1

My mortgage was paid off through the sale of my home. PHH mortgage was overpaid by over $40,000. I've spent nearly a mon...

Read all 366 reviews
5

Sitting at the closing table right now....John Ruskin was is our Loan Officer and was on top of everything! Attorney...

Read all 110 reviews

PHH Mortgage and Sebonic Financial Products and Services

Most reviewed product and services
  • Phh Mortgage Mortgage (130 reviews)
  • Phh Mortgage Customer Care (36 reviews)
  • Phh Mortgage Loan (19 reviews)
  • Sebonic Financial Mortgage (33 reviews)
  • Sebonic Financial Refinance (12 reviews)
  • Sebonic Financial Customer Care (9 reviews)