PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PHH Mortgage and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PHH Mortgage
Quicken Loans

PHH Mortgage and Quicken Loans Overview

Total reviews
363
900
Company responses
0
0
Issues resolved
5
4

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 900 reviews. It is 537 reviews more than PHH Mortgage received since Sep 17, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PHH Mortgage customer support team than with Quicken Loans customer service.

PHH Mortgage and Quicken Loans Consumer Ratings

Rank
190 out of 1192 in Loans and Mortgages category
136 out of 1192 in Loans and Mortgages category
Customer service
151 in category
146 in category
Reliability
147 in category
126 in category
Staff
159 in category
137 in category

According to consumer ratings and reviews, Quicken Loans ranks 54 points higher in the Loans and Mortgages category than PHH Mortgage. People gave PHH Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 206 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 211 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Quicken Loans has a higher rating than PHH Mortgage. Regarding Staff criterion, consumers gave PHH Mortgage 1.3 stars and it is 55% greater than other in category. Quicken Loans however was rated 1.4 stars and it is 62% greater than other in category.

PHH Mortgage and Quicken Loans Rating Details

Customer service
1.2 (158 reviews)
1.3 (329 reviews)
Reviewer's quote

...Missing payments, incorrect escrow evaluations, bankruptcy problems, inept customer service operators. I had been paying my mortgage online for years. Now I am unable to..

Thomasa B

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Reliability
1.2 (149 reviews)
1.3 (256 reviews)
Reviewer's quote

I just wanted to make arrangements on this ONE payment. Not loan modification. Now Ill have to deal with credit being affected.

Erikson

As many others have said, I received an unsolicited phone call from this disgraceful company and they ran an UNAUTHORIZED CREDIT INQUIRY that negatively impacted my credit. When I called them out on it through the CFPB, BBB, and Michigan Department of Insurance and Financial Services, they...

Ryan S
Staff
1.3 (144 reviews)
1.4 (259 reviews)
Reviewer's quote

website never works, you cannot login ever...

PissedConsumer1767781

...disregard for personal property, by the staff's unprofessionalism bordering on discrimination and the ineptitude and the lack of communication among the staff I worked with. To begin, we began this process back in February when inquiring about a home refinement loan. At first, the staff seemed knowledgeable and willing to help in any way they...

Alisson B

PHH Mortgage and Quicken Loans Pros and Cons

Pros
  • No pros - the company is an utter nightmare to deal with
  • There are no
  • I just want to pay my mortgage payment
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Incomptence
  • Poor service lack of respect for customers
  • None contact or assistance
  • Customer service
  • Totally incompetent
  • Whole process

PHH Mortgage and Quicken Loans Most Positive Reviews

Top rated reviews
5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

PHH Mortgage and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

PHH Mortgage and Quicken Loans Latest Reviews

Recent published reviews

I cannot not get in the website 1-24-2020 I have been trying every day for 2 month.
I called customer service and he told...

Read all 363 reviews
1

As many others have said, I received an unsolicited phone call from this disgraceful company and they ran an UNAUTHORIZE...

Read all 900 reviews

PHH Mortgage and Quicken Loans Products and Services

Most reviewed product and services
  • Phh Mortgage Mortgage (129 reviews)
  • Phh Mortgage Customer Care (36 reviews)
  • Phh Mortgage Loan (19 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (153 reviews)
  • Quicken Loans Mortgage (129 reviews)