PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VCA Animal Hospital and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VCA Animal Hospital
Petsmart

VCA Animal Hospital and Petsmart Overview

Total reviews 442 1328
Company responses 0 0
Issues resolved 1 8

VCA Animal Hospital and Petsmart Consumer Ratings

Rank
34 out of 378 in Pet Medicine and Veterinary Clinics category
63 out of 384 in Pet Stores category
Customer service
32 in category
62 in category
Price Affordability
47 in category
57 in category
Product or Service Quality
26 in category
55 in category
Website
40 in category
56 in category

VCA Animal Hospital and Petsmart Rating Details

Customer service
1.9 (134 reviews)
1.5 (455 reviews)
Reviewer's quote

... was Kenny, he proceeded to tell me the number was to the rebate center and he could not help he with Iogging into site and gave me another number that was to customer service for VCA Care CLub. Turns out that was jus the 800# to get you to a local VCA location once you put in your zip code. So, I called back, this time got another rep who w...

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...I always have to call customer service to update my rewards balance. ??..

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Price Affordability
1.6 (114 reviews)
2.3 (347 reviews)
Reviewer's quote

...We were given the high end price to admit him for flushing, etc, as over 3k, then the low end of flushing, meds, home, for around 800. We had no choice but to opt to take the second plan, after being told "no payment plan, borrow from friends/family". We were told about a 95% chance of survival...

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I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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Product or Service Quality
1.9 (113 reviews)
1.8 (324 reviews)
Reviewer's quote

...I am not interested in paying for a double service with VCA and Med Vet. I hope to hear back about a prompt cancellation. Luisa Echeverri VCA causeway Metairie LA..

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I live in San Antonio, TX and I always received great service from petsmart and their grooming department. Due to covid the petsmart I regularly take my dogs to get groomed was booked for this whole week. So I took them to a petsmart near Leon Valley on the access road on 410...

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Website
2.2 (109 reviews)
2.4 (343 reviews)
Reviewer's quote

The specifics are on their website at https://vcahospitals. com/becker/hospital/client-programs/vca-care-club The fine print under dental cleaning for canines says _________________________________________ INCLUDED IN SENIOR PAWS+ ONLY) Continued oral health can help keep your pet healthy in their...

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Your website is awful. I have tried to use it to order cst litter with the 15% off that is offered. When I sign in, it always puts a store in that I never shop at...

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VCA Animal Hospital and Petsmart Pros and Cons

Pros
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
  • Selection
  • Convenient
  • Selection of pets and products
Cons
  • Unprofessional comments
  • Pricing
  • Overcharging
  • Customer service
  • Managers or costumer service
  • Grooming

VCA Animal Hospital and Petsmart Most Positive Reviews

Top rated reviews
5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

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5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

We had a 9year old pit bull who had testicular cancer. He burst his tumor opened and our vet would not see him until the...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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VCA Animal Hospital and Petsmart Most Critical Reviews

Lowest rated reviews
1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

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1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

VCA Alexandria Virginia Animal Hospital Emergency rooms forced me to euthanize my poor little MinPin. 16 hours and...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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VCA Animal Hospital and Petsmart Latest Reviews

Recent published reviews
1

Yoda in for nail trim hours later YODA could not walk...took him back hours later spinal injury they caused days later...

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No votes

I can never get into my PetSmart app. It never takes my password and I keep resetting it. Lately for 2 months now, the...

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1

vca animal hospital is a joke..still til this day nothing from them for the way my sweet yoda was treated.they are...

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No votes

I just got a betta from PetSmart September 13. He was in blue water along with about half of the bettas. I asked why he...

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VCA Animal Hospital and Petsmart Products and Services

Most reviewed product and services
  • Vca Animal Hospital Pet Medical Service (143 reviews)
  • Vca Animal Hospital Customer Care (15 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (15 reviews)
  • Petsmart Grooming Service (223 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Customer Care (110 reviews)