PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VCA Animal Hospital and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VCA Animal Hospital
Petsmart

VCA Animal Hospital and Petsmart Overview

Total reviews
409
1221
Company responses
0
0
Issues resolved
1
7

Petsmart was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 1221 reviews. It is 812 reviews more than VCA Animal Hospital received since Feb 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Petsmart customer support team than with VCA Animal Hospital customer service.

VCA Animal Hospital and Petsmart Consumer Ratings

Rank
32 out of 496 in Pet Medicine and Veterinary Clinics category
60 out of 503 in Pet Stores category
Customer service
22 in category
59 in category
Price Affordability
37 in category
51 in category
Product or Service Quality
21 in category
49 in category

VCA Animal Hospital and Petsmart Rating Details

Customer service
2.1 (111 reviews)
1.5 (400 reviews)
Reviewer's quote

Hi Why do all VCA Animal Hospitals charges more for the same services at another VCA Animal Hospital that is located within less than five miles of each other in the same State? These are very unfair practices for the consumer and VCA corporate needs to provide more customer satisfaction practices..

fara

...Clearly PetSmart does not care about customer service and keeping customers trust. They lost my grooming business and they will lose the rest of my business as well. I have taken to other stores or Chewy...

ashlie a
Price Affordability
1.7 (97 reviews)
2.2 (303 reviews)
Reviewer's quote

They don't care what you're animal is going through, all they care about is the money they can get out of you !!! They nickel and dim you !!!! and when you can't afford the price they want, they say well there's nothing we can do go check other vets..

Tiffany H

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

ashlie a
Product or Service Quality
2 (95 reviews)
1.7 (280 reviews)
Reviewer's quote

Staff is cold. All about the money. Their the reason I'm not getting dogs any more. Had a dog in liver failure and they milked me for tons of money instead of telling me to put him down. Had to put him down. All about the money not your pet.

PissedConsumer1727972

When I took my dog here for the bath service he didn't have fleas. There was tons of fur all over the floor in the grooming area and all the way out to the store area. And I found this quite unsanitary but didn't think my 10 month old puppy would get fleas last Sunday because of it...

Euan

VCA Animal Hospital and Petsmart Pros and Cons

Pros
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
  • Selection
  • Used to like taking him there
  • Convenient
Cons
  • Pricing
  • Overcharging
  • Unprofessional comments
  • Customer service
  • Managers or costumer service
  • Grooming

VCA Animal Hospital and Petsmart Most Positive Reviews

Top rated reviews
5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

VCA Animal Hospital and Petsmart Most Critical Reviews

Lowest rated reviews
1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

VCA Animal Hospital and Petsmart Latest Reviews

Recent published reviews
1

Staff is cold. All about the money. Their the reason I'm not getting dogs any more. Had a dog in liver failure and they...

Read all 409 reviews

i had an appointment for grooming yesterday at 10.00 am i was told it would be 2 to 3 hours...it actually took 5hrs and...

Read all 1221 reviews

VCA Animal Hospital and Petsmart Products and Services

Most reviewed product and services
  • Vca Animal Hospital Pet Medical Service (142 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (14 reviews)
  • Vca Animal Hospital Veterinarian (11 reviews)
  • Petsmart Grooming Service (221 reviews)
  • Petsmart Dog Grooming Service (133 reviews)
  • Petsmart Customer Care (95 reviews)