PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and VCA Animal Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
VCA Animal Hospital

Petsmart and VCA Animal Hospital Overview

Total reviews
1225
413
Company responses
0
0
Issues resolved
7
1

Petsmart was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 1225 reviews. It is 812 reviews more than VCA Animal Hospital received since Feb 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Petsmart customer support team than with VCA Animal Hospital customer service.

Petsmart and VCA Animal Hospital Consumer Ratings

Rank
59 out of 473 in Pet Stores category
32 out of 447 in Pet Medicine and Veterinary Clinics category
Customer service
61 in category
23 in category
Price Affordability
52 in category
39 in category
Website
46 in category
35 in category

Petsmart and VCA Animal Hospital Rating Details

Customer service
1.5 (403 reviews)
2.1 (114 reviews)
Reviewer's quote

...Perhaps they dont like my dogs given the bad customer service but they sure didnt mind taking my money!! I will be looking for a new groomer..

Deborah V

...NOT GOOD CUSTOMER SERVICE!!!..

Doreen S
Price Affordability
2.2 (304 reviews)
1.7 (99 reviews)
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

ashlie a

They don't care what you're animal is going through, all they care about is the money they can get out of you !!! They nickel and dim you !!!! and when you can't afford the price they want, they say well there's nothing we can do go check other vets..

Tiffany H
Website
2.4 (299 reviews)
2.3 (89 reviews)
Reviewer's quote

...I stated I'd leave a review on there website and contact somebody above them. Thanks to the internet it's not hard to do. The store manager just laughed at me and said that she didn't care what review I left, because they have ways to keep their ratings high on the internet...

Sandra p

Find out from someone what is actually right before you pay.

Frank H

Petsmart and VCA Animal Hospital Pros and Cons

Pros
  • Selection
  • Convenient
  • Used to like taking him there
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • Pricing
  • Overcharging
  • Veterinarian

Petsmart and VCA Animal Hospital Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

Petsmart and VCA Animal Hospital Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

Petsmart and VCA Animal Hospital Latest Reviews

Recent published reviews
1

I intentionally scheduled my dogs to be groomed first thing in the morning so that they didnt have to be there so long....

Read all 1225 reviews
1.2

Find out from someone what is actually right before you pay.

Read all 413 reviews

Petsmart and VCA Animal Hospital Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (221 reviews)
  • Petsmart Dog Grooming Service (135 reviews)
  • Petsmart Customer Care (95 reviews)
  • Vca Animal Hospital Pet Medical Service (142 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (15 reviews)
  • Vca Animal Hospital Veterinarian (12 reviews)