PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Pug Life Harness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
Pug Life Harness

Petsmart and Pug Life Harness Overview

Total reviews 1341 82
Company responses 0 0
Issues resolved 8 1

Petsmart and Pug Life Harness Consumer Ratings

Rank
67 out of 396 in Pet Stores category
96 out of 396 in Pet Stores category
Customer service
63 in category
133 in category
Discounts and Special Offers
43 in category
54 in category
Price Affordability
57 in category
69 in category
Website
55 in category
75 in category

Petsmart and Pug Life Harness Rating Details

Customer service
1.5 (462 reviews)
1 (35 reviews)
Reviewer's quote

The young and unprofessional girls at the front grooming service on 10/7/2020 at 5:30pm need customer service and good business training! I was told to wait outside which I did for 10 min and another 10 min indoors as others waited too. Another family got their dog before me and only waited 10 min....

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Emailed Pug Life asking for the order's status after 2 weeks; after a week passed with no reply, I emailed customer service to cancel the order; reply was they could not cancel the order but that after I had received the harness, I could return it to them, if the product was still in the unopened...

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Discounts and Special Offers
2.2 (355 reviews)
1.9 (26 reviews)
Reviewer's quote

...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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Purchased two harnesses. The smaller one for our Wheaten Terrier now has a terrible smell from the fabric. This harness is used several times a day and I do not know why the smell has become so terrible. It seams to be the actual fabric. We have a second one and there is no problem with that one.

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Price Affordability
2.3 (352 reviews)
2 (27 reviews)
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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...They can refund my purchase price if they prefer. I will say I love the harness, other than the buckle that will not stay closed. Very well made other than buckle...

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Website
2.4 (349 reviews)
2 (33 reviews)
Reviewer's quote

Your website is awful. I have tried to use it to order cst litter with the 15% off that is offered. When I sign in, it always puts a store in that I never shop at...

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...The website listed only shipping by USPS and said they were in California. Good, should take no more than 10 dyas to get here (Canada). A couple of days ago the website changed to say they no longer offer international shipping, but that's after my harness was apparently shipped from China...

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Petsmart and Pug Life Harness Pros and Cons

Pros
  • Selection
  • Selection of pets and products
  • Convenient
  • Good quality
  • Solid product
  • Good product
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • Customer service and failure to respond or offer resolution
  • Customer service -no response
  • Customer service

Petsmart and Pug Life Harness Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

My friend and I were out for a walk with my Cairn Terrier on July 13. A German Shepard came out from behind a house at...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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5

I've ordered 3 harnesses at different times. I've never had a problem with any of the orders or the harnesses either....

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Petsmart and Pug Life Harness Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

Sent wrong size. Told me to return it first then they’d send another. Told me it was shipped but never arrived and could...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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1

I returned a harness and leash which they received 12/21 still no refund. They don’t answer the phone and you can’t...

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Petsmart and Pug Life Harness Latest Reviews

Recent published reviews
2.7

II have spoke to Donna, Keenya 72664, Nicole 75769 Someone went onto my petsmart account and placed 3 orders. I live in...

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3

Purchased two harnesses. The smaller one for our Wheaten Terrier now has a terrible smell from the fabric. This harness...

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4

Was always charged nine dollars and change round to $10 for my 8 package cat pads I am now being charged almost 17.00,...

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1.4

Ordered a harness; paid for expedited service. Emailed Pug Life asking for the order's status after 2 weeks; after a...

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Petsmart and Pug Life Harness Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (224 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Manager (95 reviews)
  • Pug Life Harness Pet Harness (42 reviews)
  • Pug Life Harness Shipping Service (14 reviews)