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Pet Supplies Plus vs PetSmart
Pet Supplies Plus vs PetSmart
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Pet Supplies Plus and PetSmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Pet Supplies Plus and PetSmart Overview
Total reviews |
203
|
1600
|
Company responses |
0 |
0 |
Issues resolved |
2 |
10 |
Pet Supplies Plus and PetSmart Consumer Ratings
Rank
81
out of 582 in Pet Stores category
113
out of 582 in Pet Stores category
Customer service
99
in category
119
in category
Product or Service Quality
80
in category
108
in category
Discounts and Special Offers
61
in category
82
in category
Price Affordability
84
in category
106
in category
Pet Supplies Plus and PetSmart Rating Details
Reviewer's quote
...I asked also to be credited on my credit card for both dogs and it never happened and i have never heard from anyone except the good customer service person I had spoken to at pet supplies plus pissed off line. Please have someone get back with me..
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...Further, I was able to ascertain that this particular employee, Rhonda, is a manager! Working in customer service myself, if I ever spoke to a customer the way that she spoke to me, I'd be shown the door. Her behavior is unacceptable. Rude, miserable employees do not belong at PetSmart...
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Product or Service Quality
Reviewer's quote
I feel bad for anybody who suffers from anxiety, but why is that my problem when Im paying for a service? I hope he gets help for his anxiety Employee was wearing a clear Name tag with no identification. She refused to provide her name when nicely asked Stating that she did not have to tell me her...
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...I wish petsmart would do a proper background check before hiring low quality trainers. Very disappointing and such a waste of our time..
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Discounts and Special Offers
Reviewer's quote
I made a special trip to PetSupplies Plus today to make a purchase and use rewards. I left there without using my rewards and very disgusted since no one could help me access my rewards including management. What the *** do you give them and keep sending me emails about them if no one knows how to...
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...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...
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Reviewer's quote
Price was marked down but at the register it actually came up more the the original price. It was hand marked down but that is not the issue. Two other people that made purchases while I was in the store were also charged more and not given the discount...
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I was charged full price and not set up for auto ship and no way to contact you via chat to modify the order. ON..
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Pet Supplies Plus and PetSmart Pros and Cons
Pros
- Usually very helpful and courteous staff
- Variety of products
- Quality of products
- Selection
- Convenient
- Selection of pets and products
Cons
- Lack of service
- Way i was treated
- Sales people
- Customer service
- Poor customer service
- No accountability
Pet Supplies Plus and PetSmart Most Positive Reviews
Top rated reviews
These two store workers went out of their way to help us choose a dog food to help our dog with severe stomach...
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I placed two bags of this dog meal into a dog food container and upon opening after feeding my fur I saw moths fly out...
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I was double charge, see if you can help before I call my bank. Probably it was a computer error. It
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I love my Oswego,Il petsmart their is never a problem that I had that they did not take care of. Thanks Oswego Pwtsamrt
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Pet Supplies Plus and PetSmart Most Critical Reviews
Lowest rated reviews
Brought my dog in to wash him with de-skunking shampoo and they informed me I couldnโt wash him there. But there were...
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I brought my dog there to be groomed and right away the groomer was looking for reasons to not groom her. The groomer...
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I had my Maltese puppy groomed at the Oak Ridge TN location back from the time I got him and then he started acting...
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I called davenport iowa to place n order for curbside pickup. I was told they r understaffed to take orders n to call cu...
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Pet Supplies Plus and PetSmart Latest Reviews
Recent published reviews
I usually have Stephanie and her team at the Green Bay Oneida location groom my dogs and they do a fabulous job. On this...
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No votes
My name is miss alexandra turner I made a purchase on the 27 th of February yous have taking the money I feel I have...
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No votes
Local manager was yelled at me, didnt honor discount tho I placed order appropriately. After a number of phone calls,...
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If I could give no stars, I would. I had to use pay pal to complete an online order because it wouldn't take my credit c...
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How would you compare Pet Supplies Plus vs PetSmart?
I would pick Petsmart over Pet Supplies Plus any day of the week.
They are both terrible.
Product or Service Quality
Terrible again.
I have something else to compare
Chewy.com is the most awesome pet supply store for my cat Hoover.
There both about the same I'll go to both one will have a good sale going on I'll go there then the other one will have a good sale in go where I can save money but on there small animals I've had to tell them if something is wrong with them more so with pets mart than pet supplies plus