PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petland and Westside German Shepherd Rescue as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petland
Westside German Shepherd Rescue

Petland and Westside German Shepherd Rescue Overview

Total reviews 248 29
Company responses 0 0
Issues resolved 0 0

Petland and Westside German Shepherd Rescue Consumer Ratings

Rank
102 out of 396 in Pet Stores category
45 out of 380 in Animal Services category
Customer service
71 in category
34 in category
Exchange, Refund and Cancellation Policy
66 in category
12 in category
Price Affordability
96 in category
23 in category
Website
92 in category
21 in category

Petland and Westside German Shepherd Rescue Rating Details

Customer service
1.5 (71 reviews)
3.3 (9 reviews)
Reviewer's quote

...I was told that they would not accept any returns nor offer any refund or credit of any kind, and was advised to call a customer service line at Solutions. pet. I called Solutions...

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...Then they gave my buddy the -nth degree for trying to adopt one as his service dog. 98% great people, really trying to do right by the dogs, but avoid dealing with the women that run it. They have a Queen/Empress attitude about them..

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Exchange, Refund and Cancellation Policy
1.3 (63 reviews)
5 (3 reviews)
Reviewer's quote

...Our dad wanted some sort of refund, partial or full and after about over a month of waiting with a lot of back and forth. They finally settled to offer a in store credit of 1k towards another dog..

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I enjoyed my experience fostering to finally adopting one of their dogs. They were always accessible and helpful, especially when the dog had swallowed her toy. West side handled everything. They have hundreds of pups and devoted to caring for them takes time, money and PATIENCE! They have it. My...

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Price Affordability
1.3 (61 reviews)
4.5 (6 reviews)
Reviewer's quote

When I called to find out the price of a puppy I had identified on their website, the response was "we only discuss prices in person". Rather outrageous marketing gimmick. You go, you play with the dog and when your children/ you fall for him/her, they rip you off...

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I have 3 dogs I have adopted through WSGSR, and I also did some limited volunteer work with the group while I lived in Los Angeles. I have to say they are a wonderful group that help many dogs, and I am very fortunate to have the dogs I have from them. One of my dogs was rescued off the streets of...

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Website
1.6 (60 reviews)
4.3 (6 reviews)
Reviewer's quote

They told my husband she had to be quarantined due to an "infection", so they had taken her off the website, which made no sense to me- unless she was gravely ill, but that was what they told us, but they also made sure to say she was STILL for sale and that they and cut the price in half, to 800....

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I was pleasantly surprised by Westside’s friendly and caring attitude. Not too mention, the awesome task of maintaining a clean business & healthy dogs. It is truly amazing to witness devoted animal lovers. They help choose the right dog, tips to adjust rescue dogs, house training :). We love our...

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Petland and Westside German Shepherd Rescue Pros and Cons

Pros
  • I will never go back
  • There is no pros to dealing with petland
  • Puppy we came to see
No votes
Cons
  • Customer service
  • Dishonesty
  • Animal conditions
No votes

Petland and Westside German Shepherd Rescue Most Positive Reviews

Top rated reviews
5

same here, my puppy with a few things was only just at 995 dollars but my Pom weighed only 3 pounds and also had Kennel...

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5

We have adopted three dogs from Robin and Westside in the past 18 years and have nothing but positive experiences every...

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5

Wow I have the best service ever. Maria was super amazing I was in the store just looking at the puppies didnt have any...

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5

I was pleasantly surprised by Westside’s friendly and caring attitude. Not too mention, the awesome task of maintaining...

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Petland and Westside German Shepherd Rescue Most Critical Reviews

Lowest rated reviews
1

I have also had a bad experience at the same Petland store. We were also looking at the reptiles and one of the female...

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1

Csilla Merrill is very rude!! A year ago my husband did an application and she called him very rude. I did an other...

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1

Their dogs are always underfed and whenever I go to play with the dogs there they always seem to have "kennel cough"...

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1

I was looking for a rescue and I found one of their dogs and thought she would be perfect for me. When I asked to know...

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Petland and Westside German Shepherd Rescue Latest Reviews

Recent published reviews
1

Schedule an appointment to see a puppy
at your Monroeville,Pa 15146 store. The trip took 30 minutes! Plus turnpike fees!
I...

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5

I enjoyed my experience fostering to finally adopting one of their dogs. They were always accessible and helpful,...

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No votes

Hi, my names abby billingsley and Im trying to reach out to somebody about my financial plan. I have missed my last 2...

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1

The have loads of great dogs that need adoption. They have way too many dogs (120+) in an underventilated facility that...

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Petland and Westside German Shepherd Rescue Products and Services

Most reviewed product and services
  • Petland Dog (71 reviews)
  • Petland Pet Adoption (6 reviews)
  • Petland Cat (4 reviews)
  • Westside German Shepherd Rescue Pet Adoption (10 reviews)