PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Petland as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Petsmart and Petland Overview

Total reviews
Company responses
Issues resolved

Petsmart was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 1225 reviews. It is 990 reviews more than Petland received since Nov 14, 2007.

Petsmart and Petland Consumer Ratings

59 out of 471 in Pet Stores category
78 out of 471 in Pet Stores category
Customer service
60 in category
58 in category
Discounts and Special Offers
39 in category
65 in category
Price Affordability
52 in category
81 in category

According to consumer ratings and reviews, Petsmart ranks 19 points higher in the Pet Stores category than Petland. People gave Petsmart 1.5 stars for Customer service criterion in Pet Stores category and it is 79 points higher than the worst rated brand in this category. At the same time, Petland was rated 1.5 stars for Customer service criterion in this category and it is 81 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Petsmart has a higher rating than Petland. Regarding Price Affordability criterion, consumers gave Petsmart 2.2 stars and it is 63% greater than other in category. Petland however was rated 1.3 stars and it is 58% worse than other in category.

Petsmart and Petland Rating Details

Customer service
1.5 (403 reviews)
1.5 (64 reviews)
Reviewer's quote

...Perhaps they dont like my dogs given the bad customer service but they sure didnt mind taking my money!! I will be looking for a new groomer..

Deborah V

...I was told that they would not accept any returns nor offer any refund or credit of any kind, and was advised to call a customer service line at Solutions. pet. I called Solutions...

Discounts and Special Offers
2.1 (310 reviews)
1.3 (52 reviews)
Reviewer's quote

I took Cookie for a Pawdicure Plus in November when they were running a special on that particular service...


I bought a bunny, I live in an apartment and the bunny is too loud and noisy. They wont let me return and get my money back. Neighbors have been complaining about how loud the bunny is.

Price Affordability
2.2 (304 reviews)
1.3 (56 reviews)
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

ashlie a

...99 and you don't have a choice - amount added to purchase price. But then it costs $45 to register chip. The chip is no good unless registered on Petland's site...

kathryn b

Petsmart and Petland Pros and Cons

  • Selection
  • Convenient
  • Used to like taking him there
  • I will never go back
  • There is no pros to dealing with petland
  • Puppy we came to see
  • Customer service
  • Managers or costumer service
  • Grooming
  • Customer service
  • Dishonesty
  • Animal conditions

Petsmart and Petland Most Positive Reviews

Top rated reviews

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...


same here, my puppy with a few things was only just at 995 dollars but my Pom weighed only 3 pounds and also had Kennel...

Petsmart and Petland Most Critical Reviews

Lowest rated reviews

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...


I have also had a bad experience at the same Petland store. We were also looking at the reptiles and one of the female...

Petsmart and Petland Latest Reviews

Recent published reviews

I intentionally scheduled my dogs to be groomed first thing in the morning so that they didnt have to be there so long....

Read all 1225 reviews

I bought a bunny, I live in an apartment and the bunny is too loud and noisy. They wont let me return and get my money...

Read all 235 reviews

Petsmart and Petland Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (221 reviews)
  • Petsmart Dog Grooming Service (135 reviews)
  • Petsmart Customer Care (95 reviews)
  • Petland Dog (67 reviews)
  • Petland Customer Care (11 reviews)
  • Petland Pet Adoption (6 reviews)