PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Petland as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
Petland

Petsmart and Petland Overview

Total reviews 1334 244
Company responses 0 0
Issues resolved 8 0

Petsmart and Petland Consumer Ratings

Rank
65 out of 392 in Pet Stores category
101 out of 392 in Pet Stores category
Customer service
61 in category
67 in category
Discounts and Special Offers
45 in category
78 in category
Price Affordability
56 in category
92 in category
Website
54 in category
87 in category

Petsmart and Petland Rating Details

Customer service
1.5 (459 reviews)
1.5 (70 reviews)
Reviewer's quote

The young and unprofessional girls at the front grooming service on 10/7/2020 at 5:30pm need customer service and good business training! I was told to wait outside which I did for 10 min and another 10 min indoors as others waited too. Another family got their dog before me and only waited 10 min....

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...I was told that they would not accept any returns nor offer any refund or credit of any kind, and was advised to call a customer service line at Solutions. pet. I called Solutions...

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Discounts and Special Offers
2.2 (353 reviews)
1.3 (57 reviews)
Reviewer's quote

...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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my dog was stolen and couldn't update petland information still paying 4, 300.00 paid in full pet key wont tell me where my dog is.because they had my old number I couldn't update information at petland.even went to court. Still pet key won't help.

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Price Affordability
2.3 (350 reviews)
1.3 (61 reviews)
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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When I called to find out the price of a puppy I had identified on their website, the response was "we only discuss prices in person". Rather outrageous marketing gimmick. You go, you play with the dog and when your children/ you fall for him/her, they rip you off...

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Website
2.4 (346 reviews)
1.6 (60 reviews)
Reviewer's quote

Your website is awful. I have tried to use it to order cst litter with the 15% off that is offered. When I sign in, it always puts a store in that I never shop at...

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They told my husband she had to be quarantined due to an "infection", so they had taken her off the website, which made no sense to me- unless she was gravely ill, but that was what they told us, but they also made sure to say she was STILL for sale and that they and cut the price in half, to 800....

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Petsmart and Petland Pros and Cons

Pros
  • Selection
  • Convenient
  • Selection of pets and products
  • I will never go back
  • There is no pros to dealing with petland
  • Lots of inventory
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • Customer service
  • Dishonesty
  • Animal conditions

Petsmart and Petland Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

same here, my puppy with a few things was only just at 995 dollars but my Pom weighed only 3 pounds and also had Kennel...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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5

Wow I have the best service ever. Maria was super amazing I was in the store just looking at the puppies didnt have any...

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Petsmart and Petland Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

I have also had a bad experience at the same Petland store. We were also looking at the reptiles and one of the female...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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1

Their dogs are always underfed and whenever I go to play with the dogs there they always seem to have "kennel cough"...

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Petsmart and Petland Latest Reviews

Recent published reviews
No votes

I've been in the kalamazoo store several times in the last few months and everytime there is the same woman cashier...

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1

my dog was stolen and couldn't update petland information still paying 4, 300.00 paid in full pet key wont tell me...

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2.9

RE: Grooming Customer Services. The young and unprofessional girls at the front grooming service on 10/7/2020 at 5:30pm...

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No votes

My mother bought a puppy poodle, Female for $3600 at this store. After 2 days she got really sick and my mom took her...

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Petsmart and Petland Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (224 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Manager (95 reviews)
  • Petland Dog (70 reviews)
  • Petland Pet Adoption (6 reviews)
  • Petland Cat (4 reviews)