PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petland and PetSmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petland
1.4
PetSmart
2.1
Petland
PetSmart

Petland and PetSmart Overview

Total reviews 293 1599
Company responses 0 0
Issues resolved 0 10

Petland and PetSmart Consumer Ratings

Rank
180 out of 582 in Pet Stores category
113 out of 582 in Pet Stores category
Customer service
129 in category
119 in category
Price Affordability
171 in category
106 in category
Exchange, Refund and Cancellation Policy
123 in category
75 in category
Discounts and Special Offers
144 in category
82 in category

Petland and PetSmart Rating Details

Customer service
1.5
(91 reviews)
1.6
(585 reviews)
Reviewer's quote

...I was told that they would not accept any returns nor offer any refund or credit of any kind, and was advised to call a customer service line at Solutions. pet. I called Solutions...

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...Further, I was able to ascertain that this particular employee, Rhonda, is a manager! Working in customer service myself, if I ever spoke to a customer the way that she spoke to me, I'd be shown the door. Her behavior is unacceptable. Rude, miserable employees do not belong at PetSmart...

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Price Affordability
1.3
(84 reviews)
2.3
(456 reviews)
Reviewer's quote

...At first I was told ok come get this 1 for half price but did not stick to their guarantee. It died Monday night sometime. I was told I should have done something n did nothing when saw him twitching Monday night...

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I was charged full price and not set up for auto ship and no way to contact you via chat to modify the order. ON..

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Exchange, Refund and Cancellation Policy
1.3
(83 reviews)
2.1
(427 reviews)
Reviewer's quote

I was double charged at your store over $500 and I haven't received my refund. What is the delay? I need my money back because I was suppose to use it far trip..

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...wasted our time with her, she was rude and not interested in training our puppy, this was after we had already paid for her trainings, luckily got our refund once we spoke to her superior. I wish petsmart would do a proper background check before hiring low quality trainers. Very disappointing and such a...

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Discounts and Special Offers
1.3
(79 reviews)
2.2
(443 reviews)
Reviewer's quote

...I wanted to know if you guys had any offers for anyone wanting to pay the entire account in full today. I seen a lot of times were people would owe a certain amount but if paying early, you guys would lower it. If you guys can call me back as soon as you can i will appreciate it..

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...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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Petland and PetSmart Pros and Cons

Pros
  • There is no pros to dealing with petland
  • I will never go back
  • Cute animals
  • Selection
  • Convenient
  • Selection of pets and products
Cons
  • Customer service
  • Dishonesty
  • Animal conditions
  • Customer service
  • Poor customer service
  • No accountability

Petland and PetSmart Most Positive Reviews

Top rated reviews
5

same here, my puppy with a few things was only just at 995 dollars but my Pom weighed only 3 pounds and also had Kennel...

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5

I placed two bags of this dog meal into a dog food container and upon opening after feeding my fur I saw moths fly out...

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5

Wow I have the best service ever. Maria was super amazing I was in the store just looking at the puppies didnt have any...

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5

I love my Oswego,Il petsmart their is never a problem that I had that they did not take care of. Thanks Oswego Pwtsamrt

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Petland and PetSmart Most Critical Reviews

Lowest rated reviews
1

The rude cashier at your store in Columbus GA on 09/02/23 Demanding me to purchase a cage to return a rabbit to this...

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1

We took our 2 Bichon dogs to PetSmart in Fairmont Pky and they BUTCHERED our dogs!! DO NOT GO TO PETSMART. I have had...

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1

Purchased puppy St Bernard, dog was delivered to me in Pa from Ohio by Petland employee, never advised it was sick, I to...

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1

If I could give no stars, I would. I had to use pay pal to complete an online order because it wouldn't take my credit c...

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Petland and PetSmart Latest Reviews

Recent published reviews
1.5

I was double charged at your store over $500 and I haven't received my refund. What is the delay? I need my money back...

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No votes

I reaching out to you because I'm concern about how my dog's hair cut. I wanted her to get a poodle cut with fluffy...

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No votes

Petland is a total scam. We bought a Dachshund puppy from them and they told us it was a mini Dachshund, but it wasn't....

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1

I took my dog to petsmart in tinley park il for grooming and i got her back scalped and her nails not cut right . I...

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