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Petland

Pet Stores
  • 0 ISSUES RESOLVED
  • 185 TOTAL REVIEWS
  • $77.1K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
Website
  • New puppy 1

Customers don't like

  • Animal conditions4
  • Sold me a sick animal3
  • Quality2
  • Dishonesty2
  • Treatment of animals1
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Petsmart

Pet Stores
  • 5 ISSUES RESOLVED
  • 995 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $5K AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
Website
  • Selection 6
  • Convenient 3
  • Vet services and the grooming services when delivered 2
  • Variety of products 2
  • Grooming salon 2

Customers don't like

  • Customer service13
  • Managers or costumer service7
  • No accountability5
  • Grooming5
  • Grooming dept4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Lansing, Illinois, United States #1346342

Both are terrible.I only go to my local-privately owned pet store now.

Chains and big box stores are just that. Petland is a PUPPY MILL. Do not be fooled, as I was by the adorable pups-they are all sick and the scam comes, when they try to get you to use THEIR preferred vet. Do not buy it and actually do not buy a pet there.

Crazy prices; no disclosure until the pet is fully paid for and SICK pets. Mine is very ill and I have already poured much money into regaining this poor baby's health. THEY DO NOT CARE!!!! $$$ is what they care about.

DO NOT BUY FROM PETLAND!They are awful.