PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petland and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Petland and Petsmart Overview

Total reviews
Company responses
Issues resolved

Petsmart was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 1221 reviews. It is 990 reviews more than Petland received since Nov 14, 2007.

Petland and Petsmart Consumer Ratings

79 out of 504 in Pet Stores category
60 out of 504 in Pet Stores category
Customer service
55 in category
61 in category
Exchange, Refund and Cancellation Policy
54 in category
32 in category
68 in category
49 in category

According to consumer ratings and reviews, Petsmart ranks 19 points higher in the Pet Stores category than Petland. People gave Petland 1.5 stars for Customer service criterion in Pet Stores category and it is 83 points higher than the worst rated brand in this category. At the same time, Petsmart was rated 1.5 stars for Customer service criterion in this category and it is 77 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Petsmart has a higher rating than Petland. Regarding Website criterion, consumers gave Petland 1.7 stars and it is 51% greater than other in category. Petsmart however was rated 2.4 stars and it is 64% greater than other in category.

Petland and Petsmart Rating Details

Customer service
1.5 (60 reviews)
1.5 (400 reviews)
Reviewer's quote

Clearly, all the services claimed by Petland, training, supplies, vet services, warranty, have zero value. When asked how much a dog was, you have to go to the store to find out, which is a couple hour drive. After seeing the dog we were interested, we received a notebook of services from the...

David P

...Clearly PetSmart does not care about customer service and keeping customers trust. They lost my grooming business and they will lose the rest of my business as well. I have taken to other stores or Chewy...

ashlie a
Exchange, Refund and Cancellation Policy
1.3 (56 reviews)
2.1 (289 reviews)
Reviewer's quote

We made two additional hour long round trips to return and exchange bad cages. They would not give us the previously quoted price because Andrew conveniently forgot to give us a written price quote and did not remember what he told us. I believe there are no base prices and any salesperson makes up...

l m

When I raced into the Chattanooga Plaza Salon in Midlothian, Va. to get my dog Muffin in for her grooming appointment on time, I was shocked to see no one in the salon, except for one gal who was in the back. When she came out I was told that the groomer, Chelsey B had cancelled my appointment by...

1.7 (55 reviews)
2.4 (298 reviews)
Reviewer's quote

They told my husband she had to be quarantined due to an "infection", so they had taken her off the website, which made no sense to me- unless she was gravely ill, but that was what they told us, but they also made sure to say she was STILL for sale and that they and cut the price in half, to 800....


...I stated I'd leave a review on there website and contact somebody above them. Thanks to the internet it's not hard to do. The store manager just laughed at me and said that she didn't care what review I left, because they have ways to keep their ratings high on the internet...

Sandra p

Petland and Petsmart Pros and Cons

  • I will never go back
  • There is no pros to dealing with petland
  • Puppy we came to see
  • Selection
  • Used to like taking him there
  • Convenient
  • Customer service
  • Dishonesty
  • Animal conditions
  • Customer service
  • Managers or costumer service
  • Grooming

Petland and Petsmart Most Positive Reviews

Top rated reviews

same here, my puppy with a few things was only just at 995 dollars but my Pom weighed only 3 pounds and also had Kennel...


I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

Petland and Petsmart Most Critical Reviews

Lowest rated reviews

I have also had a bad experience at the same Petland store. We were also looking at the reptiles and one of the female...


People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

Petland and Petsmart Latest Reviews

Recent published reviews

When I asked if they had Yorkshire terrier's they went in the back and bought out 2 that were not in the display cases....

Read all 231 reviews

i had an appointment for grooming yesterday at 10.00 am i was told it would be 2 to 3 hours...it actually took 5hrs and...

Read all 1221 reviews

Petland and Petsmart Products and Services

Most reviewed product and services
  • Petland Dog (64 reviews)
  • Petland Customer Care (11 reviews)
  • Petland Pet Adoption (5 reviews)
  • Petsmart Grooming Service (221 reviews)
  • Petsmart Dog Grooming Service (133 reviews)
  • Petsmart Customer Care (95 reviews)