PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petland and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petland
Petsmart

Petland and Petsmart Overview

Total reviews 248 1346
Company responses 0 0
Issues resolved 0 8

Petland and Petsmart Consumer Ratings

Rank
102 out of 396 in Pet Stores category
67 out of 396 in Pet Stores category
Customer service
71 in category
No votes
Exchange, Refund and Cancellation Policy
66 in category
No votes
Price Affordability
96 in category
No votes
Website
92 in category
No votes

Petland and Petsmart Rating Details

Customer service
1.5 (71 reviews)
No votes
Reviewer's quote

...I was told that they would not accept any returns nor offer any refund or credit of any kind, and was advised to call a customer service line at Solutions. pet. I called Solutions...

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...for 43 minutes listening to music I will never deal with your company again It is back to pet supermarket where they treat people right Thanks for your poor customer service Michael...

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Exchange, Refund and Cancellation Policy
1.3 (63 reviews)
No votes
Reviewer's quote

...Our dad wanted some sort of refund, partial or full and after about over a month of waiting with a lot of back and forth. They finally settled to offer a in store credit of 1k towards another dog..

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It took over 7 business days to get a return label and over 10 business days to get a refund. This company is not very helpful when mistakes are made. The items that I had ordered were not available, so they just canceled the order without informing the consumer on the site that the items were not...

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Price Affordability
1.3 (61 reviews)
No votes
Reviewer's quote

When I called to find out the price of a puppy I had identified on their website, the response was "we only discuss prices in person". Rather outrageous marketing gimmick. You go, you play with the dog and when your children/ you fall for him/her, they rip you off...

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I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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Website
1.6 (60 reviews)
No votes
Reviewer's quote

They told my husband she had to be quarantined due to an "infection", so they had taken her off the website, which made no sense to me- unless she was gravely ill, but that was what they told us, but they also made sure to say she was STILL for sale and that they and cut the price in half, to 800....

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...I tracked my order, and it redirects me to the Door Dash website which is their delivery partner, and it says it was canceled. Nobody ever called or emailed. I have no idea why it was canceled...

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Petland and Petsmart Pros and Cons

Pros
  • I will never go back
  • There is no pros to dealing with petland
  • Puppy we came to see
  • Selection
  • Selection of pets and products
  • Convenient
Cons
  • Customer service
  • Dishonesty
  • Animal conditions
  • Customer service
  • Managers or costumer service
  • Grooming

Petland and Petsmart Most Positive Reviews

Top rated reviews
5

same here, my puppy with a few things was only just at 995 dollars but my Pom weighed only 3 pounds and also had Kennel...

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5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

Wow I have the best service ever. Maria was super amazing I was in the store just looking at the puppies didnt have any...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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Petland and Petsmart Most Critical Reviews

Lowest rated reviews
1

I have also had a bad experience at the same Petland store. We were also looking at the reptiles and one of the female...

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1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

Their dogs are always underfed and whenever I go to play with the dogs there they always seem to have "kennel cough"...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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Petland and Petsmart Latest Reviews

Recent published reviews
1

Schedule an appointment to see a puppy
at your Monroeville,Pa 15146 store. The trip took 30 minutes! Plus turnpike fees!
I...

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2.2

Ordered food for my dog that was promised to deliver by door dash today between 3and 6 pm
Order 3897****
It is 7 pm and my...

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No votes

Hi, my names abby billingsley and Im trying to reach out to somebody about my financial plan. I have missed my last 2...

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1.4

When I dropped off my dog for boarding in a Suite at Petsmart in Ann Arbor Michigan I asked the attendant if I needed to...

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Petland and Petsmart Products and Services

Most reviewed product and services
  • Petland Dog (71 reviews)
  • Petland Pet Adoption (6 reviews)
  • Petland Cat (4 reviews)
  • Petsmart Grooming Service (224 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Manager (95 reviews)