PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petland and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petland
Petsmart

Petland and Petsmart Overview

Total reviews 243 1327
Company responses 0 0
Issues resolved 0 8

Petland and Petsmart Consumer Ratings

Rank
99 out of 383 in Pet Stores category
63 out of 383 in Pet Stores category
Customer service
67 in category
62 in category
Exchange, Refund and Cancellation Policy
65 in category
40 in category
Price Affordability
94 in category
58 in category
Website
88 in category
57 in category

Petland and Petsmart Rating Details

Customer service
1.5 (69 reviews)
1.5 (455 reviews)
Reviewer's quote

...I was told that they would not accept any returns nor offer any refund or credit of any kind, and was advised to call a customer service line at Solutions. pet. I called Solutions...

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...I always have to call customer service to update my rewards balance. ??..

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Exchange, Refund and Cancellation Policy
1.3 (62 reviews)
2.1 (329 reviews)
Reviewer's quote

...Our dad wanted some sort of refund, partial or full and after about over a month of waiting with a lot of back and forth. They finally settled to offer a in store credit of 1k towards another dog..

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So i called the store that I purchased the ball from and the lady told me that I would have to come back in to exchange or return and that i had 30 days to do so. So then I expalined to her my situation and how I wouldnt be able to make it there and asked if there was possibly another option to...

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Price Affordability
1.3 (60 reviews)
2.3 (347 reviews)
Reviewer's quote

When I called to find out the price of a puppy I had identified on their website, the response was "we only discuss prices in person". Rather outrageous marketing gimmick. You go, you play with the dog and when your children/ you fall for him/her, they rip you off...

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I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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Website
1.6 (59 reviews)
2.4 (343 reviews)
Reviewer's quote

They told my husband she had to be quarantined due to an "infection", so they had taken her off the website, which made no sense to me- unless she was gravely ill, but that was what they told us, but they also made sure to say she was STILL for sale and that they and cut the price in half, to 800....

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Your website is awful. I have tried to use it to order cst litter with the 15% off that is offered. When I sign in, it always puts a store in that I never shop at...

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Petland and Petsmart Pros and Cons

Pros
  • I will never go back
  • There is no pros to dealing with petland
  • Puppy we came to see
  • Selection
  • Convenient
  • Selection of pets and products
Cons
  • Customer service
  • Dishonesty
  • Animal conditions
  • Customer service
  • Managers or costumer service
  • Grooming

Petland and Petsmart Most Positive Reviews

Top rated reviews
5

same here, my puppy with a few things was only just at 995 dollars but my Pom weighed only 3 pounds and also had Kennel...

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5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

Wow I have the best service ever. Maria was super amazing I was in the store just looking at the puppies didnt have any...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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Petland and Petsmart Most Critical Reviews

Lowest rated reviews
1

I have also had a bad experience at the same Petland store. We were also looking at the reptiles and one of the female...

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1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

Their dogs are always underfed and whenever I go to play with the dogs there they always seem to have "kennel cough"...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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Petland and Petsmart Latest Reviews

Recent published reviews
No votes

My mother bought a puppy poodle, Female for $3600 at this store. After 2 days she got really sick and my mom took her...

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No votes

I just got a betta from PetSmart two weeks ago. He was in blue water along with about half of the bettas. I asked why...

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1

One Star is too much for this company, On April 12 th , My person Johanny Parra and my husband Jose Suarez went to Petla...

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1.6

I live in San Antonio, TX and I always received great service from petsmart and their grooming department. Due to covid...

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Petland and Petsmart Products and Services

Most reviewed product and services
  • Petland Dog (69 reviews)
  • Petland Customer Care (12 reviews)
  • Petland Pet Adoption (6 reviews)
  • Petsmart Grooming Service (223 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Customer Care (110 reviews)