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Petland
Petsmart

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Petland

Petland

1.5
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 231 TOTAL REVIEWS
Rank
78 out of 499
in Pet Stores category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Price Affordability
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    41
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    01:35
  • ISSUES RESOLVED
    20%
Top Products and Services
Dog
1
64 reviews
2.2
11 reviews
1
5 reviews
Petsmart

Petsmart

1.9
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1216 TOTAL REVIEWS
Rank
58 out of 499
in Pet Stores category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Price Affordability
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    30
  • SUCCESSFUL
    73%
  • AVG CALL DURATION
    05:04
  • ISSUES RESOLVED
    14%
Top Products and Services
1.8
221 reviews
1.7
132 reviews
2.5
97 reviews

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Anonymous
#1346342

Both are terrible. I only go to my local-privately owned pet store now.

Chains and big box stores are just that. Petland is a PUPPY MILL. Do not be fooled, as I was by the adorable pups-they are all sick and the scam comes, when they try to get you to use THEIR preferred vet. Do not buy it and actually do not buy a pet there.

Crazy prices; no disclosure until the pet is fully paid for and SICK pets. Mine is very ill and I have already poured much money into regaining this poor baby's health. THEY DO NOT CARE!!!! $$$ is what they care about.

DO NOT BUY FROM PETLAND! They are awful.

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