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Petland
Petsmart
i
Petland

Petland

1.5
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 228 TOTAL REVIEWS
Rank
76 out of 493
in Pet Stores category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    40
  • SUCCESSFUL
    83%
  • AVG CALL DURATION
    01:35
  • ISSUES RESOLVED
    20%
Top Products and Services
Dog
1
63 reviews
2.2
11 reviews
1
5 reviews
Petsmart

Petsmart

1.9
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1207 TOTAL REVIEWS
Rank
54 out of 493
in Pet Stores category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    25
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    05:04
  • ISSUES RESOLVED
    14%
Top Products and Services
2
216 reviews
1.7
128 reviews
2.5
97 reviews

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Anonymous
#1346342

Both are terrible. I only go to my local-privately owned pet store now.

Chains and big box stores are just that. Petland is a PUPPY MILL. Do not be fooled, as I was by the adorable pups-they are all sick and the scam comes, when they try to get you to use THEIR preferred vet. Do not buy it and actually do not buy a pet there.

Crazy prices; no disclosure until the pet is fully paid for and SICK pets. Mine is very ill and I have already poured much money into regaining this poor baby's health. THEY DO NOT CARE!!!! $$$ is what they care about.

DO NOT BUY FROM PETLAND! They are awful.

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