PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PetGentle and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PetGentle
Petsmart

PetGentle and Petsmart Overview

Total reviews 562 1334
Company responses 0 0
Issues resolved 8 8

PetGentle and Petsmart Consumer Ratings

Rank
76 out of 392 in Pet Stores category
65 out of 392 in Pet Stores category
Customer service
62 in category
60 in category
Product or Service Quality
54 in category
51 in category
Value for money
51 in category
43 in category
Exchange, Refund and Cancellation Policy
56 in category
38 in category

PetGentle and Petsmart Rating Details

Customer service
1.5 (172 reviews)
1.5 (459 reviews)
Reviewer's quote

...They would not refund so I requested to return the item and the customer service rep began to argue with me about the expedited processing and me returning the item. I know I did not request this service. It arrived to 10 days later after purchase date and was charged tax...

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The young and unprofessional girls at the front grooming service on 10/7/2020 at 5:30pm need customer service and good business training! I was told to wait outside which I did for 10 min and another 10 min indoors as others waited too. Another family got their dog before me and only waited 10 min....

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Product or Service Quality
1.7 (171 reviews)
1.8 (329 reviews)
Reviewer's quote

...VERY DISAPPOINTED IN THIS PRODUCT! Will NOT be buying anything else from that company ever again!..

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I live in San Antonio, TX and I always received great service from petsmart and their grooming department. Due to covid the petsmart I regularly take my dogs to get groomed was booked for this whole week. So I took them to a petsmart near Leon Valley on the access road on 410...

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Value for money
1.7 (161 reviews)
2.1 (267 reviews)
Reviewer's quote

I have returned the 2 petgentles sent to me and am waiting for my refund of my money less shipping that should be about 87. 00. I haven't received confirmation that they have received the return or any communications from them...

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...We went to Petco and finished our rescue efforts and spent our Money there instead, I will make sure to continue doing so..

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Exchange, Refund and Cancellation Policy
1.5 (151 reviews)
2.1 (332 reviews)
Reviewer's quote

...So I contacted the company asking for an exchange of my defective unit. They said it was longer than 90 days from when I ordered it and therefore, they would not give me a replacement. So I went on eBay and found the exact device for under $8, including free shipping...

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So i called the store that I purchased the ball from and the lady told me that I would have to come back in to exchange or return and that i had 30 days to do so. So then I expalined to her my situation and how I wouldnt be able to make it there and asked if there was possibly another option to...

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PetGentle and Petsmart Pros and Cons

Pros
  • Didnt work
  • There is no pros
  • Easy to order
  • Selection
  • Convenient
  • Selection of pets and products
Cons
  • It is a ripoff
  • Product does not work
  • Product does not work & now existing help returning
  • Customer service
  • Managers or costumer service
  • Grooming

PetGentle and Petsmart Most Positive Reviews

Top rated reviews
5

To the comment with the bleeding heart liberal emotional hemafealiac who believes animals are more important than...

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5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

I have a shepherd, aussie mix, she chases her tail, to the point that it has a bald spot. I was so frustrated as to not...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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PetGentle and Petsmart Most Critical Reviews

Lowest rated reviews
1

I ordered one and it charged me an extra 20$ I can’t afford I want this resolved or I won’t buy the product at all

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1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

i received this and it is unable to turn on and is really junky. i want to return it fora rebate and can not find a...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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PetGentle and Petsmart Latest Reviews

Recent published reviews
1

My dog thinks it's a toy..this thing doesn't work on my collie at all!! Worse thing ever

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No votes

I've been in the kalamazoo store several times in the last few months and everytime there is the same woman cashier...

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No votes

DomDoesnt care to help you when trying to get this to do what they say it will help dogs stop barking

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2.9

RE: Grooming Customer Services. The young and unprofessional girls at the front grooming service on 10/7/2020 at 5:30pm...

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PetGentle and Petsmart Products and Services

Most reviewed product and services
  • Petgentle Ultrasonic Pet Trainer (305 reviews)
  • Petgentle Shipping Service (95 reviews)
  • Petgentle Pet Trainer (2 reviews)
  • Petsmart Grooming Service (224 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Manager (95 reviews)