PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VCA Animal Hospital and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VCA Animal Hospital
Petco

VCA Animal Hospital and Petco Overview

Total reviews
437
972
Company responses
0
0
Issues resolved
1
12

VCA Animal Hospital and Petco Consumer Ratings

Rank
34 out of 375 in Pet Medicine and Veterinary Clinics category
60 out of 376 in Pet Stores category
Customer service
32 in category
58 in category
Price Affordability
46 in category
54 in category
Product or Service Quality
25 in category
49 in category
Website
40 in category
52 in category

VCA Animal Hospital and Petco Rating Details

Customer service
1.9 (131 reviews)
1.7 (335 reviews)
Reviewer's quote

... was Kenny, he proceeded to tell me the number was to the rebate center and he could not help he with Iogging into site and gave me another number that was to customer service for VCA Care CLub. Turns out that was jus the 800# to get you to a local VCA location once you put in your zip code. So, I called back, this time got another rep who w...

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Called your customer service number, talked to a foreign person, could hardly understand him. The order is stuck at the UPS facility Hodgkins IL sine the 18th July. I need my gate...

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Price Affordability
1.6 (111 reviews)
2.4 (284 reviews)
Reviewer's quote

...We were given the high end price to admit him for flushing, etc, as over 3k, then the low end of flushing, meds, home, for around 800. We had no choice but to opt to take the second plan, after being told "no payment plan, borrow from friends/family". We were told about a 95% chance of survival...

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I asked Petco Unleashed to price match yesterday in Dublin CA around 4:00 PT and they refused, so I went to Pet Supplies Plus 2 minutes away. ..

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Product or Service Quality
1.9 (111 reviews)
1.9 (251 reviews)
Reviewer's quote

...I am not interested in paying for a double service with VCA and Med Vet. I hope to hear back about a prompt cancellation. Luisa Echeverri VCA causeway Metairie LA..

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...This Manager need to be fired for his lack of understanding and poor customer service!! I will tell all my friends and family to stay clear of this store. What happened to the customer is always right..

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Website
2.2 (105 reviews)
2.4 (269 reviews)
Reviewer's quote

Still have not anything whether will be reimbursed

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I purchased some aquarium gravel online through Petco's website. Immediately afterwards I realized I would rather just order it from the store and and do curb side pickup in order to save on shipping. I went to cancel my order through Petco, and the Petco site said you had to call them for...

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VCA Animal Hospital and Petco Pros and Cons

Pros
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Unprofessional comments
  • Pricing
  • Veterinarian
  • Poor customer service
  • How dog was handled
  • Treatment to pets

VCA Animal Hospital and Petco Most Positive Reviews

Top rated reviews
5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

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5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

We had a 9year old pit bull who had testicular cancer. He burst his tumor opened and our vet would not see him until the...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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VCA Animal Hospital and Petco Most Critical Reviews

Lowest rated reviews
1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

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1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

VCA Alexandria Virginia Animal Hospital Emergency rooms forced me to euthanize my poor little MinPin. 16 hours and...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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VCA Animal Hospital and Petco Latest Reviews

Recent published reviews
1.2

my young daughter brought her cat into our local VCA on tuesday night (8/4/2020) for a urinary obstruction. We were...

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2.2

we bought two cats at petco, and one of them had fleas, and so then the other cat got fleas. i thought petco was...

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1

Still have not anything whether will be reimbursed

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4.8

I received a lovely bouquet of roses today in memory of my dog, Topper. It made my day! What a wonderful idea.
Susan Vald...

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VCA Animal Hospital and Petco Products and Services

Most reviewed product and services
  • Vca Animal Hospital Pet Medical Service (143 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (15 reviews)
  • Vca Animal Hospital Customer Care (15 reviews)
  • Petco Grooming Service (112 reviews)
  • Petco Customer Care (94 reviews)
  • Petco Manager (89 reviews)