PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VCA Animal Hospital and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VCA Animal Hospital
Petco

VCA Animal Hospital and Petco Overview

Total reviews
408
897
Company responses
0
0
Issues resolved
1
11

Petco was first mentioned on PissedConsumer on Feb 17, 2008 and since then this brand received 897 reviews. It is 489 reviews more than VCA Animal Hospital received since Feb 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Petco customer support team than with VCA Animal Hospital customer service.

VCA Animal Hospital and Petco Consumer Ratings

Rank
32 out of 496 in Pet Medicine and Veterinary Clinics category
51 out of 504 in Pet Stores category
Customer service
23 in category
50 in category
Price Affordability
39 in category
47 in category
Product or Service Quality
21 in category
43 in category

VCA Animal Hospital and Petco Rating Details

Customer service
2.1 (110 reviews)
1.7 (291 reviews)
Reviewer's quote

Hi Why do all VCA Animal Hospitals charges more for the same services at another VCA Animal Hospital that is located within less than five miles of each other in the same State? These are very unfair practices for the consumer and VCA corporate needs to provide more customer satisfaction practices..

fara

...I immediately called customer service and was told they would not cancel my order. I was then informed that I could return the products to a Petco store for refund minus the cost of shipping. When the co mpany was Smith &Foster I never had this problem..

Michael G
Price Affordability
1.7 (96 reviews)
2.4 (248 reviews)
Reviewer's quote

They don't care what you're animal is going through, all they care about is the money they can get out of you !!! They nickel and dim you !!!! and when you can't afford the price they want, they say well there's nothing we can do go check other vets..

Tiffany H

I use Petco for its very fine dog grooming but I avoid it otherwise because prices are high and it's virtually impossible to locate help for assistance in finding things. Finally, a sales rep showed up, I explained what I was looking for and he showed me to your Bark Broth equivalent, PRN-DOG 8. 4...

Bob O
Product or Service Quality
2 (94 reviews)
1.9 (211 reviews)
Reviewer's quote

Made an appointment week in advance, took in both dogs one just for a shot and the other for a x-ray, was told they would be first. 4 hours later calls upon calls asking what is taking so long. Was advised they were drop in's. Yes I am very upset. My dogs have never been kenneled before. the Office...

Crystal R

These incompetent jokers just cut our Dog's ear essentially in half with a scissors--no joke. They lied and tried to cover it up on top of everything. They have no business grooming any animal of any type.We are pursuing legal action against them, but I encourage anyone who loves animals like we do...

PissedConsumer1680083

VCA Animal Hospital and Petco Pros and Cons

Pros
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Pricing
  • Overcharging
  • Unprofessional comments
  • Poor customer service
  • How dog was handled
  • Treatment to pets

VCA Animal Hospital and Petco Most Positive Reviews

Top rated reviews
5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

VCA Animal Hospital and Petco Most Critical Reviews

Lowest rated reviews
1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

VCA Animal Hospital and Petco Latest Reviews

Recent published reviews

Since VCA let go my Vet and 90% of the staff that worked in the office service is horrible. The wait times got longer....

Read all 408 reviews

I bought two bearded dragons from Petco one day apart. They are both a little over two months ago. ( or so we were...

Read all 897 reviews

VCA Animal Hospital and Petco Products and Services

Most reviewed product and services
  • Vca Animal Hospital Pet Medical Service (142 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (14 reviews)
  • Vca Animal Hospital Veterinarian (11 reviews)
  • Petco Grooming Service (109 reviews)
  • Petco Customer Care (92 reviews)
  • Petco Manager (88 reviews)