Petsmart vs Petco: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Petsmart

1.9

Petco

2.1

Petsmart

Petco

Petsmart and Petco Overview

Total reviews

1225

904

Company responses

Issues resolved

Petsmart was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 1225 reviews. It is 321 reviews more than Petco received since Feb 17, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Petsmart customer support team and Petco customer service.

Petsmart and Petco Consumer Ratings

Rank

59 out of 471 in Pet Stores category

50 out of 471 in Pet Stores category

Customer service

60 in category

49 in category

Discounts and Special Offers

39 in category

36 in category

Price Affordability

52 in category

45 in category

According to consumer ratings and reviews, Petco ranks 9 points higher in the Pet Stores category than Petsmart. People gave Petsmart 1.5 stars for Customer service criterion in Pet Stores category and it is 79 points higher than the worst rated brand in this category. At the same time, Petco was rated 1.7 stars for Customer service criterion in this category and it is 90 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Petco has a higher rating than Petsmart. Regarding Price Affordability criterion, consumers gave Petsmart 2.2 stars and it is 63% greater than other in category. Petco however was rated 2.4 stars and it is 68% greater than other in category.

Petsmart and Petco Rating Details

Customer service

1.5 (403 reviews)

1.7 (296 reviews)

Reviewer's quote

...Perhaps they dont like my dogs given the bad customer service but they sure didnt mind taking my money!! I will be looking for a new groomer..

Deborah V

...I immediately called customer service and was told they would not cancel my order. I was then informed that I could return the products to a Petco store for refund minus the cost of shipping. When the co mpany was Smith &Foster I never had this problem..

Michael G

Discounts and Special Offers

2.1 (310 reviews)

2.3 (241 reviews)

Reviewer's quote

I took Cookie for a Pawdicure Plus in November when they were running a special on that particular service...

Jaylin

...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

Alexandra D

Price Affordability

2.2 (304 reviews)

2.4 (252 reviews)

Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

ashlie a

99 and they had the birds for nearly a year already, not suprising, I ended up joining a waiting list for a bird with another store (not PetCo) and at a price of $60 and 4 months old, i noticed in other local stores Parakets sold for $17 to $20, Petco price $25. 99, even other products were all...

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