PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
Petco

Petsmart and Petco Overview

Total reviews
1225
904
Company responses
0
0
Issues resolved
7
11

Petsmart was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 1225 reviews. It is 321 reviews more than Petco received since Feb 17, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Petsmart customer support team and Petco customer service.

Petsmart and Petco Consumer Ratings

Rank
59 out of 471 in Pet Stores category
50 out of 471 in Pet Stores category
Customer service
60 in category
49 in category
Discounts and Special Offers
39 in category
36 in category
Price Affordability
52 in category
45 in category

According to consumer ratings and reviews, Petco ranks 9 points higher in the Pet Stores category than Petsmart. People gave Petsmart 1.5 stars for Customer service criterion in Pet Stores category and it is 79 points higher than the worst rated brand in this category. At the same time, Petco was rated 1.7 stars for Customer service criterion in this category and it is 90 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Petco has a higher rating than Petsmart. Regarding Price Affordability criterion, consumers gave Petsmart 2.2 stars and it is 63% greater than other in category. Petco however was rated 2.4 stars and it is 68% greater than other in category.

Petsmart and Petco Rating Details

Customer service
1.5 (403 reviews)
1.7 (296 reviews)
Reviewer's quote

...Perhaps they dont like my dogs given the bad customer service but they sure didnt mind taking my money!! I will be looking for a new groomer..

Deborah V

...I immediately called customer service and was told they would not cancel my order. I was then informed that I could return the products to a Petco store for refund minus the cost of shipping. When the co mpany was Smith &Foster I never had this problem..

Michael G
Discounts and Special Offers
2.1 (310 reviews)
2.3 (241 reviews)
Reviewer's quote

I took Cookie for a Pawdicure Plus in November when they were running a special on that particular service...

Jaylin

...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

Alexandra D
Price Affordability
2.2 (304 reviews)
2.4 (252 reviews)
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

ashlie a

99 and they had the birds for nearly a year already, not suprising, I ended up joining a waiting list for a bird with another store (not PetCo) and at a price of $60 and 4 months old, i noticed in other local stores Parakets sold for $17 to $20, Petco price $25. 99, even other products were all...

what is t

Petsmart and Petco Pros and Cons

Pros
  • Selection
  • Convenient
  • Used to like taking him there
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • Poor customer service
  • How dog was handled
  • Treatment to pets

Petsmart and Petco Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

Petsmart and Petco Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

Petsmart and Petco Latest Reviews

Recent published reviews
1

I intentionally scheduled my dogs to be groomed first thing in the morning so that they didnt have to be there so long....

Read all 1225 reviews

Made an appointment online over a week earlier, showed up and there were no less that 7 other dogs waiting for grooming...

Read all 904 reviews

Petsmart and Petco Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (221 reviews)
  • Petsmart Dog Grooming Service (135 reviews)
  • Petsmart Customer Care (95 reviews)
  • Petco Grooming Service (109 reviews)
  • Petco Customer Care (92 reviews)
  • Petco Manager (88 reviews)