PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
Petco

Petsmart and Petco Overview

Total reviews 1334 993
Company responses 0 0
Issues resolved 8 12

Petsmart and Petco Consumer Ratings

Rank
65 out of 392 in Pet Stores category
62 out of 392 in Pet Stores category
Customer service
61 in category
58 in category
Discounts and Special Offers
45 in category
41 in category
Price Affordability
56 in category
52 in category
Website
54 in category
52 in category

Petsmart and Petco Rating Details

Customer service
1.5 (459 reviews)
1.6 (346 reviews)
Reviewer's quote

The young and unprofessional girls at the front grooming service on 10/7/2020 at 5:30pm need customer service and good business training! I was told to wait outside which I did for 10 min and another 10 min indoors as others waited too. Another family got their dog before me and only waited 10 min....

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Called your customer service number, talked to a foreign person, could hardly understand him. The order is stuck at the UPS facility Hodgkins IL sine the 18th July. I need my gate...

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Discounts and Special Offers
2.2 (353 reviews)
2.3 (277 reviews)
Reviewer's quote

...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

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Price Affordability
2.3 (350 reviews)
2.4 (294 reviews)
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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I asked Petco Unleashed to price match yesterday in Dublin CA around 4:00 PT and they refused, so I went to Pet Supplies Plus 2 minutes away. ..

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Website
2.4 (346 reviews)
2.4 (281 reviews)
Reviewer's quote

Your website is awful. I have tried to use it to order cst litter with the 15% off that is offered. When I sign in, it always puts a store in that I never shop at...

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...com is a very jumpy website after clicking on something boxes and drop-down menus move around and you have to wait 5 seconds or so each time. Takes forever to load, and the pictures don't show up. And I have checked my browser settings, and there are no problems there...

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Petsmart and Petco Pros and Cons

Pros
  • Selection
  • Convenient
  • Selection of pets and products
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • Poor customer service
  • How dog was handled
  • Treatment to pets

Petsmart and Petco Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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Petsmart and Petco Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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Petsmart and Petco Latest Reviews

Recent published reviews
No votes

I've been in the kalamazoo store several times in the last few months and everytime there is the same woman cashier...

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1

On 3/23 I had my dog groomed and paid $47 by check. The grooming was terrible and when I complained, I was given my $47...

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2.9

RE: Grooming Customer Services. The young and unprofessional girls at the front grooming service on 10/7/2020 at 5:30pm...

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1.8

I purchased with a gift card I still have 10.00 on it it was a 50.00 gift card I received last Christmas

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Petsmart and Petco Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (224 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Manager (95 reviews)
  • Petco Grooming Service (115 reviews)
  • Petco Manager (91 reviews)
  • Petco Dog Grooming Service (83 reviews)