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Petsmart
Petco

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Petsmart

Petsmart

1.9
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1216 TOTAL REVIEWS
Rank
59 out of 499
in Pet Stores category
Rating Details
Customer service
Discounts and Special Offers
Price Affordability
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    31
  • SUCCESSFUL
    71%
  • AVG CALL DURATION
    05:04
  • ISSUES RESOLVED
    14%
Top Products and Services
1.8
221 reviews
1.7
132 reviews
2.5
97 reviews
Petco

Petco

2.1
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 886 TOTAL REVIEWS
Rank
51 out of 499
in Pet Stores category
Rating Details
Customer service
Discounts and Special Offers
Price Affordability
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    5
  • SUCCESSFUL
    60%
  • AVG CALL DURATION
    06:13
  • ISSUES RESOLVED
    0%
Top Products and Services
2.2
108 reviews
2.7
92 reviews
3
88 reviews

How would you compare Petsmart vs Petco?

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Anonymous
#1685935

Please add aspen dental to your list. They have a very bad reputation.

Anonymous
#1624913

Don't go to Petco! Go to Petsmart!

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