PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
1.9
Petco
2.1
Petsmart
Petco

Petsmart and Petco Overview

Total reviews 1360 1028
Company responses 0 0
Issues resolved 8 12

Petsmart and Petco Consumer Ratings

Rank
73 out of 387 in Pet Stores category
64 out of 387 in Pet Stores category
Customer service
66 in category
62 in category
Discounts and Special Offers
45 in category
42 in category
Price Affordability
59 in category
55 in category
Website
59 in category
58 in category

Petsmart and Petco Rating Details

Customer service
1.5 (474 reviews)
1.6 (363 reviews)
Reviewer's quote

...Customer service had no other information than the incorrect inventory levels shown online. I was told that no one knows when/if anything is coming back in stock. Your supply chain is broken...

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...I am just pissed at the customer service and how lazy this Petco grooming is. I will be taking my dog else where from now on. Dont waste your time there...

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Discounts and Special Offers
2.2 (361 reviews)
2.3 (291 reviews)
Reviewer's quote

...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

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Price Affordability
2.3 (359 reviews)
2.4 (304 reviews)
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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I asked Petco Unleashed to price match yesterday in Dublin CA around 4:00 PT and they refused, so I went to Pet Supplies Plus 2 minutes away. ..

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Website
2.4 (355 reviews)
2.4 (295 reviews)
Reviewer's quote

...I tracked my order, and it redirects me to the Door Dash website which is their delivery partner, and it says it was canceled. Nobody ever called or emailed. I have no idea why it was canceled...

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I showed her on the phone that it would not come up she said you have to login to Petco's website and again not helpful at all. I went ahead and pay for it because we were out of senior dog food for R3 rescue seniors. I'm 66 and a half holding a senior dog and she didn't even offer to help me with...

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Petsmart and Petco Pros and Cons

Pros
  • Selection
  • Selection of pets and products
  • Convenient
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • Poor customer service
  • How dog was handled
  • Bad service

Petsmart and Petco Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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Petsmart and Petco Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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Petsmart and Petco Latest Reviews

Recent published reviews
No votes

I need remove a person from my accounts I cant do it from my account

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No votes

Went into Petcos new location on Ft lewis, Washington to inquire about a dog grooming, shampoo, brush, nails, ears and...

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No votes

I have been taking my dog Pebbles to be groomed at the pet smart in Dunkirk Md. for over 3 years. The problem I am...

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1

I have been attempting to address the technical glitch that has took forever to reset my password and now the inability...

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Petsmart and Petco Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (224 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Manager (95 reviews)
  • Petco Grooming Service (118 reviews)
  • Petco Manager (91 reviews)
  • Petco Dog Grooming Service (84 reviews)