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Petsmart

Pet Stores
  • 5 ISSUES RESOLVED
  • 960 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $5.2K AVERAGE LOSS
2.0
Customer service
Discounts and Special Offers
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Selection 6
  • Convenient 3
  • Grooming salon 2
  • Vet services and the grooming services when delivered 2
  • Variety of products 2

Customers don't like

  • Customer service11
  • Managers or costumer service7
  • Grooming5
  • No accountability5
  • Grooming dept4
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Petco

Pet Stores
  • 6 ISSUES RESOLVED
  • 652 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Discounts and Special Offers
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product 7
  • Clean 4
  • Not much any more 4
  • Friendly customer service 3
  • Variety of goods for sale 3

Customers don't like

  • Bad customer service6
  • Poor customer service6
  • How dog was handled5
  • Customer service4
  • Treatment to pets2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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