PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petco and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petco
Petsmart

Petco and Petsmart Overview

Total reviews
903
1225
Company responses
0
0
Issues resolved
11
7

Petsmart was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 1225 reviews. It is 322 reviews more than Petco received since Feb 17, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Petco customer support team and Petsmart customer service.

Petco and Petsmart Consumer Ratings

Rank
50 out of 471 in Pet Stores category
59 out of 471 in Pet Stores category
Customer service
49 in category
60 in category
Price Affordability
45 in category
52 in category
Discounts and Special Offers
36 in category
39 in category

According to consumer ratings and reviews, Petco ranks 9 points higher in the Pet Stores category than Petsmart. People gave Petco 1.7 stars for Customer service criterion in Pet Stores category and it is 90 points higher than the worst rated brand in this category. At the same time, Petsmart was rated 1.5 stars for Customer service criterion in this category and it is 79 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Petco has a higher rating than Petsmart. Regarding Discounts and Special Offers criterion, consumers gave Petco 2.3 stars and it is 74% greater than other in category. Petsmart however was rated 2.1 stars and it is 72% greater than other in category.

Petco and Petsmart Rating Details

Customer service
1.7 (296 reviews)
1.5 (403 reviews)
Reviewer's quote

...I immediately called customer service and was told they would not cancel my order. I was then informed that I could return the products to a Petco store for refund minus the cost of shipping. When the co mpany was Smith &Foster I never had this problem..

Michael G

...Perhaps they dont like my dogs given the bad customer service but they sure didnt mind taking my money!! I will be looking for a new groomer..

Deborah V
Price Affordability
2.4 (252 reviews)
2.2 (304 reviews)
Reviewer's quote

99 and they had the birds for nearly a year already, not suprising, I ended up joining a waiting list for a bird with another store (not PetCo) and at a price of $60 and 4 months old, i noticed in other local stores Parakets sold for $17 to $20, Petco price $25. 99, even other products were all...

what is t

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

ashlie a
Discounts and Special Offers
2.3 (241 reviews)
2.1 (310 reviews)
Reviewer's quote

...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

Alexandra D

I took Cookie for a Pawdicure Plus in November when they were running a special on that particular service...

Jaylin

Petco and Petsmart Pros and Cons

Pros
  • Product
  • Variety of goods for sale
  • Clean
  • Selection
  • Convenient
  • Used to like taking him there
Cons
  • Poor customer service
  • How dog was handled
  • Treatment to pets
  • Customer service
  • Managers or costumer service
  • Grooming

Petco and Petsmart Most Positive Reviews

Top rated reviews
5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

Petco and Petsmart Most Critical Reviews

Lowest rated reviews
1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

Petco and Petsmart Latest Reviews

Recent published reviews
2.8

Went to PetCo for the first time today, will definatly be the very last,
looking for a Cockatiel in my local area,Fresno,...

Read all 903 reviews
1

I intentionally scheduled my dogs to be groomed first thing in the morning so that they didnt have to be there so long....

Read all 1225 reviews

Petco and Petsmart Products and Services

Most reviewed product and services
  • Petco Grooming Service (109 reviews)
  • Petco Customer Care (92 reviews)
  • Petco Manager (88 reviews)
  • Petsmart Grooming Service (221 reviews)
  • Petsmart Dog Grooming Service (135 reviews)
  • Petsmart Customer Care (95 reviews)