PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petco and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petco
Petsmart

Petco and Petsmart Overview

Total reviews
961
1297
Company responses
0
0
Issues resolved
12
8

Petco and Petsmart Consumer Ratings

Rank
57 out of 369 in Pet Stores category
67 out of 369 in Pet Stores category
Customer service
56 in category
60 in category
Price Affordability
51 in category
57 in category
Website
47 in category
50 in category
Discounts and Special Offers
39 in category
41 in category

Petco and Petsmart Rating Details

Customer service
1.7 (327 reviews)
1.5 (440 reviews)
Reviewer's quote

No one would answer the phone to make appointment,so I did call customer service and they said to call my local store . I told them that I did that is why I am calling you,they said nothing that they could do. so then I get a email from Costco telling me to call customer service...

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...Very discriminating, rude and poor customer service to a regular client. BTW, dogs do bite. Ask my mailman! These people have left a bad taste in my mouth for their organization..

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Price Affordability
2.4 (275 reviews)
2.3 (336 reviews)
Reviewer's quote

...it to the clerk, we were rather surprised that the manager would not take a manufacture coupon that we had also for that item in conjunction with the online price. I tried to explain to customer service that the manufacture of the food was solely responsible for the reimbursement of their coupon, but the store looks at that as two discounts. I thought that was...

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I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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Website
2.5 (261 reviews)
2.4 (332 reviews)
Reviewer's quote

I purchased some aquarium gravel online through Petco's website. Immediately afterwards I realized I would rather just order it from the store and and do curb side pickup in order to save on shipping. I went to cancel my order through Petco, and the Petco site said you had to call them for...

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...grooming services department and I was asked if I brought the rabies certificate with me, which I hadnt and which was not stated it is was needed on their website prior to my even going there. I advised the girl there he had just recently graduated puppy class there and the paperwork was checked and hes wearing his tag. I had to go to the manager to ask her to look it up, but since no copies were in...

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Discounts and Special Offers
2.3 (261 reviews)
2.2 (342 reviews)
Reviewer's quote

...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

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...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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Petco and Petsmart Pros and Cons

Pros
  • Product
  • Variety of goods for sale
  • Clean
  • Selection
  • Convenient
  • Selection of pets and products
Cons
  • Poor customer service
  • How dog was handled
  • Horrible customer service
  • Customer service
  • Managers or costumer service
  • Grooming

Petco and Petsmart Most Positive Reviews

Top rated reviews
5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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Petco and Petsmart Most Critical Reviews

Lowest rated reviews
1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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Petco and Petsmart Latest Reviews

Recent published reviews
1

Called 877-738-6742 multiple times on 7/1/2020 to resolve a very damaged box that was shipped out to me. The box had ***...

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1

My cat got a bath and nail trim by Cynthia at petsmart on 23rd st in Tacoma, WA. When I went to pick him up later that...

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No votes

I recently placed an order, which had a stated delivery date of today, July 3rd. Just after 8 p.m. today, I checked to s...

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1

I had an appointment for my easy going well behaved popular cat there at petsmart. The appointment was made 4 weeks in a...

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Petco and Petsmart Products and Services

Most reviewed product and services
  • Petco Grooming Service (111 reviews)
  • Petco Customer Care (93 reviews)
  • Petco Manager (89 reviews)
  • Petsmart Grooming Service (223 reviews)
  • Petsmart Dog Grooming Service (152 reviews)
  • Petsmart Customer Care (109 reviews)