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Petco
Petsmart

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Petco

Petco

2.1
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 886 TOTAL REVIEWS
Rank
51 out of 499
in Pet Stores category
Rating Details
Customer service
Price Affordability
Discounts and Special Offers
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    5
  • SUCCESSFUL
    60%
  • AVG CALL DURATION
    06:13
  • ISSUES RESOLVED
    0%
Top Products and Services
2.2
108 reviews
2.7
92 reviews
3
88 reviews
Petsmart

Petsmart

1.9
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1217 TOTAL REVIEWS
Rank
60 out of 499
in Pet Stores category
Rating Details
Customer service
Price Affordability
Discounts and Special Offers
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    32
  • SUCCESSFUL
    69%
  • AVG CALL DURATION
    05:04
  • ISSUES RESOLVED
    14%
Top Products and Services
1.8
221 reviews
1.7
133 reviews
2.5
97 reviews

How would you compare Petco vs Petsmart?

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Anonymous
#1685935

Please add aspen dental to your list. They have a very bad reputation.

Anonymous
#1624913

Don't go to Petco! Go to Petsmart!

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