PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petco and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petco
Petsmart

Petco and Petsmart Overview

Total reviews 1009 1346
Company responses 0 0
Issues resolved 12 8

Petco and Petsmart Consumer Ratings

Rank
64 out of 396 in Pet Stores category
67 out of 396 in Pet Stores category
Customer service
63 in category
67 in category
Price Affordability
57 in category
61 in category
Website
58 in category
59 in category
Discounts and Special Offers
43 in category
47 in category

Petco and Petsmart Rating Details

Customer service
1.6 (357 reviews)
1.5 (464 reviews)
Reviewer's quote

...Terrible customer service..

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...for 43 minutes listening to music I will never deal with your company again It is back to pet supermarket where they treat people right Thanks for your poor customer service Michael...

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Price Affordability
2.4 (301 reviews)
2.3 (353 reviews)
Reviewer's quote

I asked Petco Unleashed to price match yesterday in Dublin CA around 4:00 PT and they refused, so I went to Pet Supplies Plus 2 minutes away. ..

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I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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Website
2.4 (288 reviews)
2.4 (351 reviews)
Reviewer's quote

...com is a very jumpy website after clicking on something boxes and drop-down menus move around and you have to wait 5 seconds or so each time. Takes forever to load, and the pictures don't show up. And I have checked my browser settings, and there are no problems there...

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...I tracked my order, and it redirects me to the Door Dash website which is their delivery partner, and it says it was canceled. Nobody ever called or emailed. I have no idea why it was canceled...

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Discounts and Special Offers
2.3 (286 reviews)
2.2 (356 reviews)
Reviewer's quote

...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

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...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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Petco and Petsmart Pros and Cons

Pros
  • Product
  • Variety of goods for sale
  • Clean
  • Selection
  • Selection of pets and products
  • Convenient
Cons
  • Poor customer service
  • How dog was handled
  • Treatment to pets
  • Customer service
  • Managers or costumer service
  • Grooming

Petco and Petsmart Most Positive Reviews

Top rated reviews
5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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Petco and Petsmart Most Critical Reviews

Lowest rated reviews
1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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Petco and Petsmart Latest Reviews

Recent published reviews
3

The online receipt does NOT have the company name on it, and it is not a useable format for the Fresh Step's reward syst...

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2.2

Ordered food for my dog that was promised to deliver by door dash today between 3and 6 pm
Order 3897****
It is 7 pm and my...

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1.5

I just recently ordered like $50 worth of stuff for my puppy and i used a bunch of different promotions and picked up...

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1.4

When I dropped off my dog for boarding in a Suite at Petsmart in Ann Arbor Michigan I asked the attendant if I needed to...

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Petco and Petsmart Products and Services

Most reviewed product and services
  • Petco Grooming Service (117 reviews)
  • Petco Manager (91 reviews)
  • Petco Dog Grooming Service (83 reviews)
  • Petsmart Grooming Service (224 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Manager (95 reviews)