PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petco and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petco
Petsmart

Petco and Petsmart Overview

Total reviews
897
1221
Company responses
0
0
Issues resolved
11
7

Petsmart was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 1221 reviews. It is 324 reviews more than Petco received since Feb 17, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Petco customer support team and Petsmart customer service.

Petco and Petsmart Consumer Ratings

Rank
51 out of 504 in Pet Stores category
60 out of 504 in Pet Stores category
Customer service
50 in category
61 in category
Price Affordability
47 in category
52 in category
Discounts and Special Offers
37 in category
39 in category

According to consumer ratings and reviews, Petco ranks 9 points higher in the Pet Stores category than Petsmart. People gave Petco 1.7 stars for Customer service criterion in Pet Stores category and it is 88 points higher than the worst rated brand in this category. At the same time, Petsmart was rated 1.5 stars for Customer service criterion in this category and it is 77 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Petco has a higher rating than Petsmart. Regarding Discounts and Special Offers criterion, consumers gave Petco 2.3 stars and it is 73% greater than other in category. Petsmart however was rated 2.1 stars and it is 72% greater than other in category.

Petco and Petsmart Rating Details

Customer service
1.7 (291 reviews)
1.5 (400 reviews)
Reviewer's quote

...I immediately called customer service and was told they would not cancel my order. I was then informed that I could return the products to a Petco store for refund minus the cost of shipping. When the co mpany was Smith &Foster I never had this problem..

Michael G

...Clearly PetSmart does not care about customer service and keeping customers trust. They lost my grooming business and they will lose the rest of my business as well. I have taken to other stores or Chewy...

ashlie a
Price Affordability
2.4 (248 reviews)
2.2 (303 reviews)
Reviewer's quote

I use Petco for its very fine dog grooming but I avoid it otherwise because prices are high and it's virtually impossible to locate help for assistance in finding things. Finally, a sales rep showed up, I explained what I was looking for and he showed me to your Bark Broth equivalent, PRN-DOG 8. 4...

Bob O

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

ashlie a
Discounts and Special Offers
2.3 (237 reviews)
2.1 (309 reviews)
Reviewer's quote

I told her specifically that I wanted a teddy bear or puppy cut and that I wanted to keep his ears square- I didn’t want him shaved anywhere, cause I don’t like any of the traditional poodle cuts- I like the look of a labradoodle. His nails are all kind of cracked and misshapen, and he’s been...

Brandon S

I was making phone calls to find the best price etc . I selected Petsmart on Decatur Blvd . Made my appt online in the comments i said that my jack russel terrier mix has Sensitity issues and snaps . , in making the phone calls i also inquired about them muzzling the dogs and petsmart said they did...

Mary F

Petco and Petsmart Pros and Cons

Pros
  • Product
  • Variety of goods for sale
  • Clean
  • Selection
  • Used to like taking him there
  • Convenient
Cons
  • Poor customer service
  • How dog was handled
  • Treatment to pets
  • Customer service
  • Managers or costumer service
  • Grooming

Petco and Petsmart Most Positive Reviews

Top rated reviews
5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

Petco and Petsmart Most Critical Reviews

Lowest rated reviews
1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

Petco and Petsmart Latest Reviews

Recent published reviews

I bought two bearded dragons from Petco one day apart. They are both a little over two months ago. ( or so we were...

Read all 897 reviews

i had an appointment for grooming yesterday at 10.00 am i was told it would be 2 to 3 hours...it actually took 5hrs and...

Read all 1221 reviews

Petco and Petsmart Products and Services

Most reviewed product and services
  • Petco Grooming Service (109 reviews)
  • Petco Customer Care (92 reviews)
  • Petco Manager (88 reviews)
  • Petsmart Grooming Service (221 reviews)
  • Petsmart Dog Grooming Service (133 reviews)
  • Petsmart Customer Care (95 reviews)