PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petland and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petland
Petco

Petland and Petco Overview

Total reviews 246 1006
Company responses 0 0
Issues resolved 0 12

Petland and Petco Consumer Ratings

Rank
102 out of 396 in Pet Stores category
64 out of 396 in Pet Stores category
Customer service
69 in category
60 in category
Exchange, Refund and Cancellation Policy
63 in category
38 in category
Price Affordability
93 in category
54 in category
Website
89 in category
54 in category

Petland and Petco Rating Details

Customer service
1.5 (70 reviews)
1.6 (355 reviews)
Reviewer's quote

...I was told that they would not accept any returns nor offer any refund or credit of any kind, and was advised to call a customer service line at Solutions. pet. I called Solutions...

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...Terrible customer service..

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Exchange, Refund and Cancellation Policy
1.3 (63 reviews)
2.2 (267 reviews)
Reviewer's quote

...Our dad wanted some sort of refund, partial or full and after about over a month of waiting with a lot of back and forth. They finally settled to offer a in store credit of 1k towards another dog..

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...I could understand if the customer ordered wrong for this policy, but not when your own people made the mistake. Disgruntled Customer..

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Price Affordability
1.3 (61 reviews)
2.4 (300 reviews)
Reviewer's quote

When I called to find out the price of a puppy I had identified on their website, the response was "we only discuss prices in person". Rather outrageous marketing gimmick. You go, you play with the dog and when your children/ you fall for him/her, they rip you off...

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I asked Petco Unleashed to price match yesterday in Dublin CA around 4:00 PT and they refused, so I went to Pet Supplies Plus 2 minutes away. ..

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Website
1.6 (60 reviews)
2.4 (287 reviews)
Reviewer's quote

They told my husband she had to be quarantined due to an "infection", so they had taken her off the website, which made no sense to me- unless she was gravely ill, but that was what they told us, but they also made sure to say she was STILL for sale and that they and cut the price in half, to 800....

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...com is a very jumpy website after clicking on something boxes and drop-down menus move around and you have to wait 5 seconds or so each time. Takes forever to load, and the pictures don't show up. And I have checked my browser settings, and there are no problems there...

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Petland and Petco Pros and Cons

Pros
  • I will never go back
  • There is no pros to dealing with petland
  • Lots of inventory
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Customer service
  • Dishonesty
  • Animal conditions
  • Poor customer service
  • How dog was handled
  • Treatment to pets

Petland and Petco Most Positive Reviews

Top rated reviews
5

same here, my puppy with a few things was only just at 995 dollars but my Pom weighed only 3 pounds and also had Kennel...

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5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

Wow I have the best service ever. Maria was super amazing I was in the store just looking at the puppies didnt have any...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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Petland and Petco Most Critical Reviews

Lowest rated reviews
1

I have also had a bad experience at the same Petland store. We were also looking at the reptiles and one of the female...

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1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

Their dogs are always underfed and whenever I go to play with the dogs there they always seem to have "kennel cough"...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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Petland and Petco Latest Reviews

Recent published reviews
1

returned a dog just to find out that they didnt tell the finance company it was returned so we are being charge $195 a...

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1

Only groomed 1/2 of my puppy after 6 hours! Terrible. Even though I booked in advance and told them it will be the...

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No votes

I wish to file a complaint. We purchased a pug puppy from your Athens store on labor day. We were told to take him to ou...

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1

I had my toy poodle groomed on November 3rd by Brittany at the Boynton Beach Petco and gave the groomer a photo with spe...

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Petland and Petco Products and Services

Most reviewed product and services
  • Petland Dog (70 reviews)
  • Petland Pet Adoption (6 reviews)
  • Petland Cat (4 reviews)
  • Petco Grooming Service (117 reviews)
  • Petco Manager (91 reviews)
  • Petco Dog Grooming Service (83 reviews)