PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petland and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petland
Petco

Petland and Petco Overview

Total reviews
242
962
Company responses
0
0
Issues resolved
0
12

Petland and Petco Consumer Ratings

Rank
92 out of 369 in Pet Stores category
57 out of 369 in Pet Stores category
Customer service
64 in category
56 in category
Exchange, Refund and Cancellation Policy
59 in category
35 in category
Price Affordability
92 in category
51 in category
Website
79 in category
47 in category

Petland and Petco Rating Details

Customer service
1.5 (69 reviews)
1.7 (328 reviews)
Reviewer's quote

...I was told that they would not accept any returns nor offer any refund or credit of any kind, and was advised to call a customer service line at Solutions. pet. I called Solutions...

Read full review

No one would answer the phone to make appointment,so I did call customer service and they said to call my local store . I told them that I did that is why I am calling you,they said nothing that they could do. so then I get a email from Costco telling me to call customer service...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (62 reviews)
2.2 (245 reviews)
Reviewer's quote

...Our dad wanted some sort of refund, partial or full and after about over a month of waiting with a lot of back and forth. They finally settled to offer a in store credit of 1k towards another dog..

Read full review

At this point I asked for a complete refund and return shipping label, and was told he couldn't do that. The representative kept saying I needed to send a picture of the box for a decision to be made if I am able to return the item. I asked to speak with a supervisor, and was put on hold for two...

Read full review
Price Affordability
1.3 (60 reviews)
2.4 (276 reviews)
Reviewer's quote

When I called to find out the price of a puppy I had identified on their website, the response was "we only discuss prices in person". Rather outrageous marketing gimmick. You go, you play with the dog and when your children/ you fall for him/her, they rip you off...

Read full review

...it to the clerk, we were rather surprised that the manager would not take a manufacture coupon that we had also for that item in conjunction with the online price. I tried to explain to customer service that the manufacture of the food was solely responsible for the reimbursement of their coupon, but the store looks at that as two discounts. I thought that was...

Read full review
Website
1.6 (59 reviews)
2.5 (262 reviews)
Reviewer's quote

They told my husband she had to be quarantined due to an "infection", so they had taken her off the website, which made no sense to me- unless she was gravely ill, but that was what they told us, but they also made sure to say she was STILL for sale and that they and cut the price in half, to 800....

Read full review

I purchased some aquarium gravel online through Petco's website. Immediately afterwards I realized I would rather just order it from the store and and do curb side pickup in order to save on shipping. I went to cancel my order through Petco, and the Petco site said you had to call them for...

Read full review

Petland and Petco Pros and Cons

Pros
  • I will never go back
  • There is no pros to dealing with petland
  • Puppy we came to see
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Customer service
  • Dishonesty
  • Animal conditions
  • Poor customer service
  • How dog was handled
  • Horrible customer service

Petland and Petco Most Positive Reviews

Top rated reviews
5

same here, my puppy with a few things was only just at 995 dollars but my Pom weighed only 3 pounds and also had Kennel...

Read full review
5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

Read full review
5

Wow I have the best service ever. Maria was super amazing I was in the store just looking at the puppies didnt have any...

Read full review
5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

Read full review

Petland and Petco Most Critical Reviews

Lowest rated reviews
1

I have also had a bad experience at the same Petland store. We were also looking at the reptiles and one of the female...

Read full review
1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

Read full review
1

Their dogs are always underfed and whenever I go to play with the dogs there they always seem to have "kennel cough"...

Read full review
1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

Read full review

Petland and Petco Latest Reviews

Recent published reviews
1

One Star is too much for this company, On April 12 th , My person Johanny Parra and my husband Jose Suarez went to Petla...

Read full review
1.8

Dog Grooming Appointment Cancel Day of, No Resolution...

Read full review
1.5

About 4-5 months ago our dad decided that he always wanted to have a jack russell and despite already having a pembroke...

Read full review
1

Called 877-738-6742 multiple times on 7/1/2020 to resolve a very damaged box that was shipped out to me. The box had ***...

Read full review

Petland and Petco Products and Services

Most reviewed product and services
  • Petland Dog (69 reviews)
  • Petland Customer Care (12 reviews)
  • Petland Pet Adoption (6 reviews)
  • Petco Grooming Service (112 reviews)
  • Petco Customer Care (93 reviews)
  • Petco Manager (89 reviews)