PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PetGentle and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PetGentle
Petco

PetGentle and Petco Overview

Total reviews 562 993
Company responses 0 0
Issues resolved 8 12

PetGentle and Petco Consumer Ratings

Rank
76 out of 392 in Pet Stores category
62 out of 392 in Pet Stores category
Customer service
64 in category
59 in category
Product or Service Quality
56 in category
48 in category
Value for money
52 in category
42 in category
Exchange, Refund and Cancellation Policy
57 in category
38 in category

PetGentle and Petco Rating Details

Customer service
1.5 (172 reviews)
1.6 (346 reviews)
Reviewer's quote

...They would not refund so I requested to return the item and the customer service rep began to argue with me about the expedited processing and me returning the item. I know I did not request this service. It arrived to 10 days later after purchase date and was charged tax...

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Called your customer service number, talked to a foreign person, could hardly understand him. The order is stuck at the UPS facility Hodgkins IL sine the 18th July. I need my gate...

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Product or Service Quality
1.7 (171 reviews)
1.9 (264 reviews)
Reviewer's quote

...VERY DISAPPOINTED IN THIS PRODUCT! Will NOT be buying anything else from that company ever again!..

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...When I go inside, I'm greeted by bare shelves and pallets upon pallets of unpacked product. I needed filters, rocks, tank heater and to replace some fish that died. The rocks were almost empty but I did find them on a pallet...

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Value for money
1.7 (161 reviews)
2.2 (227 reviews)
Reviewer's quote

I have returned the 2 petgentles sent to me and am waiting for my refund of my money less shipping that should be about 87. 00. I haven't received confirmation that they have received the return or any communications from them...

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On 3/23 I had my dog groomed and paid $47 by check. The grooming was terrible and when I complained, I was given my $47 back in "cash" When I asked for my check, I was told it had been sent to the bank. My check was deposited on 3/23 according to the back of my check.Now seven (7) months later on...

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Exchange, Refund and Cancellation Policy
1.5 (151 reviews)
2.2 (261 reviews)
Reviewer's quote

...So I contacted the company asking for an exchange of my defective unit. They said it was longer than 90 days from when I ordered it and therefore, they would not give me a replacement. So I went on eBay and found the exact device for under $8, including free shipping...

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I asked for a refund and was told “it’s a third party vendor” so they would have to request a refund on my behalf. I called a few days later to see if I could expect my $197 refund and was told they hadn’t heard back from the third party. I asked for a supervisor and they said no one was available...

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PetGentle and Petco Pros and Cons

Pros
  • Didnt work
  • There is no pros
  • Easy to order
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • It is a ripoff
  • Product does not work
  • Product does not work & now existing help returning
  • Poor customer service
  • How dog was handled
  • Treatment to pets

PetGentle and Petco Most Positive Reviews

Top rated reviews
5

To the comment with the bleeding heart liberal emotional hemafealiac who believes animals are more important than...

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5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

I have a shepherd, aussie mix, she chases her tail, to the point that it has a bald spot. I was so frustrated as to not...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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PetGentle and Petco Most Critical Reviews

Lowest rated reviews
1

I ordered one and it charged me an extra 20$ I can’t afford I want this resolved or I won’t buy the product at all

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1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

i received this and it is unable to turn on and is really junky. i want to return it fora rebate and can not find a...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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PetGentle and Petco Latest Reviews

Recent published reviews
1

My dog thinks it's a toy..this thing doesn't work on my collie at all!! Worse thing ever

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1

On 3/23 I had my dog groomed and paid $47 by check. The grooming was terrible and when I complained, I was given my $47...

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No votes

DomDoesnt care to help you when trying to get this to do what they say it will help dogs stop barking

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1.8

I purchased with a gift card I still have 10.00 on it it was a 50.00 gift card I received last Christmas

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PetGentle and Petco Products and Services

Most reviewed product and services
  • Petgentle Ultrasonic Pet Trainer (305 reviews)
  • Petgentle Shipping Service (95 reviews)
  • Petgentle Commercial (2 reviews)
  • Petco Grooming Service (115 reviews)
  • Petco Manager (91 reviews)
  • Petco Dog Grooming Service (83 reviews)