PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petcarerx and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petcarerx
Petsmart

Petcarerx and Petsmart Overview

Total reviews
157
1290
Company responses
0
0
Issues resolved
1
8

Petcarerx and Petsmart Consumer Ratings

Rank
57 out of 367 in Pet Medicine and Veterinary Clinics category
67 out of 374 in Pet Stores category
Website
59 in category
52 in category
Customer service
44 in category
63 in category
Product or Service Quality
30 in category
54 in category
Exchange, Refund and Cancellation Policy
32 in category
37 in category

Petcarerx and Petsmart Rating Details

Website
1.9 (34 reviews)
2.4 (329 reviews)
Reviewer's quote

...Never even visited their website again. Today I review my bank statement to see they deducted $249. 00...

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...grooming services department and I was asked if I brought the rabies certificate with me, which I hadnt and which was not stated it is was needed on their website prior to my even going there. I advised the girl there he had just recently graduated puppy class there and the paperwork was checked and hes wearing his tag. I had to go to the manager to ask her to look it up, but since no copies were in...

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Customer service
1.3 (33 reviews)
1.5 (435 reviews)
Reviewer's quote

...Customer service sucks, as whoever answers the phone states they are supervisors. BEWARE..

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...We enjoy shopping here because of the outstanding customer service and knowable staff. Unfortunately on 05/24/2020 we were greeted by the Store Manager Andrea. Andrea rudely told us to keep our animal out the blue taped off area (No signs posted)...

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Product or Service Quality
1.7 (30 reviews)
1.8 (312 reviews)
Reviewer's quote

...They have been dishonest about the product that they are actually selling. Total fraud on consumers. Just look at their online ads for Against the grain tuna Toscano...

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The ridiculous return policy is costing me money while Petsmart goes unscathed; definitely not good customer service; I did receive a reply stating your purchase may be returned with my receipt up to 60 days AND if Im lucky, the policy will be lifted by then. makes NO sense - if its okay to return...

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Exchange, Refund and Cancellation Policy
1.3 (28 reviews)
2.1 (315 reviews)
Reviewer's quote

...They offered no adjustment in price or refund. I paid $54. 73..

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Refusal to accept a return or exchange of a puppy outfit that doesnt fit; yet Petsmart stated that if they lift their policy within 60 days, I may still return it; makes no sense - wouldnt it be more prudent to exchange it now with allot less chance of contamination?..

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Petcarerx and Petsmart Pros and Cons

Pros
  • Price was ok
  • Price
  • Ordering was easy
  • Selection
  • Convenient
  • Selection of pets and products
Cons
  • Deceptive advertising
  • Complete scam
  • Over and double charged
  • Customer service
  • Managers or costumer service
  • Grooming

Petcarerx and Petsmart Most Positive Reviews

Top rated reviews
3.8

Was on hold for over 20 minutes with customer service waiting for someone to come on line. Had no valid tracking number...

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5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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3.1

I ordered a prescription from PetcareRx. I called the company and was told that they would reach out to my vet and get...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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Petcarerx and Petsmart Most Critical Reviews

Lowest rated reviews
1

I bought a medication with a cart total of 23$ but later realized my credit card was charged 73$...I did not authorize...

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1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

I received a text message three days after I PLACED MY ORDER telling me that Petcare had not answered their call for...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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Petcarerx and Petsmart Latest Reviews

Recent published reviews
1

Read the fine print. They sucker you in to joining their PetCare program, which you costs plenty, telling you if you...

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No votes

I just had my dog groomed at Petsmart for the first time in over a year. It was the worst job I have ever seen. His...

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1

They have been advertising a cat food showing an inaccurate picture that is very misleading. I called them on it and...

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1

Mr. Symancyk,
I know that you are an extremely busy individual and have far more important things to do than give me your...

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Petcarerx and Petsmart Products and Services

Most reviewed product and services
  • Petcarerx Shipping Service (18 reviews)
  • Petcarerx Coupon (11 reviews)
  • Petcarerx Membership (10 reviews)
  • Petsmart Grooming Service (222 reviews)
  • Petsmart Dog Grooming Service (141 reviews)
  • Petsmart Customer Care (100 reviews)