PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Pet Supplies Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
Pet Supplies Plus

Petsmart and Pet Supplies Plus Overview

Total reviews 1362 151
Company responses 0 0
Issues resolved 8 1

Petsmart and Pet Supplies Plus Consumer Ratings

Rank
73 out of 387 in Pet Stores category
54 out of 387 in Pet Stores category
Customer service
66 in category
54 in category
Discounts and Special Offers
45 in category
38 in category
Price Affordability
59 in category
50 in category
Website
59 in category
51 in category

Petsmart and Pet Supplies Plus Rating Details

Customer service
1.5 (476 reviews)
1.9 (78 reviews)
Reviewer's quote

...I was told they r understaffed to take orders n to call customer service. Whichever i then did. Ordered 2 fish decor ornaments...

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Ridiculous that I can’t get in touch with customer service. Spent too much of my time..

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Discounts and Special Offers
2.2 (363 reviews)
2.5 (56 reviews)
Reviewer's quote

...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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... they arent allowed to do nothing but then told me she could call and have them come now as in after Im gone as in I guess she would use the number I gave for discounts and that would be terrible for someone else to get spoken with!!! Now I am very upset when I am falsely made a fool for one!! For 2 if I see someone stealing as a manager I am gonna ask what they just did and if they cant tell me I know!! I am in shock how you allow these employees to speak on ppl at the front of the registers so the entire public can hear as did my kid while standing in the aisle but they didnt know he was with me and for one my kid will get an apology for 2 this was wrong in many ways and its also funny suddenly Im gone and 30 mins later someone else then comes to tell u I got calming treats lmao!! Go do a night audit then and I can laugh in your face or as a manager you call yourself then someone should make you step down after what u did today!!! Even walking standing behind me as Im checking out trying to look in my purse I guess which is quite uncalled for actually for Id not need to look in yours I either seen ya do it or didnt and you doing that all sneaky u thought tells me u r a liar!!! I am taking this where it needs to go for I have never felt so small before in life as ppl of course staring when they are making liea up and thats where I draw the line!!!!....

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Price Affordability
2.3 (361 reviews)
2.8 (59 reviews)
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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They doubled their cost for the self-serve dog washes during a pandemic! Who does that? The affordability had us frequenting the store often and purchasing other items while we were there. I have purchased my own dryer and was already taking my own soap. We will no longer be visiting due to the...

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Website
2.4 (357 reviews)
2.7 (52 reviews)
Reviewer's quote

...I tracked my order, and it redirects me to the Door Dash website which is their delivery partner, and it says it was canceled. Nobody ever called or emailed. I have no idea why it was canceled...

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First time writing on website, asked opinion. Wrote a very long,nice opinion,to be told at end was to long. Went back to shorten, and then was told ran out of time, & redo...

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Petsmart and Pet Supplies Plus Pros and Cons

Pros
  • Selection
  • Selection of pets and products
  • Convenient
  • Usually very helpful and courteous staff
  • Variety of products
  • Usually
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • Lack of service
  • Way i was treated
  • Sales people

Petsmart and Pet Supplies Plus Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

The Stellhorn Road store in Fort Wayne Indiana, Julie in the grooming area did a great job. She's patient and listens....

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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5

I've visited the store several time and i keep seeing really nice fish but some are dead or sick I've brought several...

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Petsmart and Pet Supplies Plus Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

Findlay, Ohio store.
The assistant manager in this store is a complete *** and a royal b****. Every time I've been in th...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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1

Not to burst anyone's bubble but I think this is the topper top top all complaints so they were at a pet expo in...

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Petsmart and Pet Supplies Plus Latest Reviews

Recent published reviews
1

Took my money never received anything from anything I purchase

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3.8

All I want to do is to be able to order my stuff online

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1

I called davenport iowa to place n order for curbside pickup. I was told they r understaffed to take orders n to call cu...

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1

They doubled their cost for the self-serve dog washes during a pandemic! Who does that? The affordability had us...

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Petsmart and Pet Supplies Plus Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (224 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Manager (95 reviews)
  • Pet Supplies Plus Manager (17 reviews)
  • Pet Supplies Plus Dog Grooming Service (11 reviews)
  • Pet Supplies Plus Aquarium Fish (5 reviews)