PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Pet Supplies Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
Pet Supplies Plus

Petsmart and Pet Supplies Plus Overview

Total reviews 1334 145
Company responses 0 0
Issues resolved 8 1

Petsmart and Pet Supplies Plus Consumer Ratings

Rank
65 out of 392 in Pet Stores category
52 out of 392 in Pet Stores category
Customer service
61 in category
49 in category
Discounts and Special Offers
45 in category
35 in category
Price Affordability
56 in category
46 in category
Website
54 in category
45 in category

Petsmart and Pet Supplies Plus Rating Details

Customer service
1.5 (459 reviews)
1.9 (74 reviews)
Reviewer's quote

The young and unprofessional girls at the front grooming service on 10/7/2020 at 5:30pm need customer service and good business training! I was told to wait outside which I did for 10 min and another 10 min indoors as others waited too. Another family got their dog before me and only waited 10 min....

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Ridiculous that I can’t get in touch with customer service. Spent too much of my time..

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Discounts and Special Offers
2.2 (353 reviews)
2.6 (53 reviews)
Reviewer's quote

...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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... they arent allowed to do nothing but then told me she could call and have them come now as in after Im gone as in I guess she would use the number I gave for discounts and that would be terrible for someone else to get spoken with!!! Now I am very upset when I am falsely made a fool for one!! For 2 if I see someone stealing as a manager I am gonna ask what they just did and if they cant tell me I know!! I am in shock how you allow these employees to speak on ppl at the front of the registers so the entire public can hear as did my kid while standing in the aisle but they didnt know he was with me and for one my kid will get an apology for 2 this was wrong in many ways and its also funny suddenly Im gone and 30 mins later someone else then comes to tell u I got calming treats lmao!! Go do a night audit then and I can laugh in your face or as a manager you call yourself then someone should make you step down after what u did today!!! Even walking standing behind me as Im checking out trying to look in my purse I guess which is quite uncalled for actually for Id not need to look in yours I either seen ya do it or didnt and you doing that all sneaky u thought tells me u r a liar!!! I am taking this where it needs to go for I have never felt so small before in life as ppl of course staring when they are making liea up and thats where I draw the line!!!!....

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Price Affordability
2.3 (350 reviews)
2.9 (56 reviews)
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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Placed a order for curbside pickup only because they had a add that offered 25% off for using it. I normally go inside. They informed me my brand was no longer available in the store. I excepted their recommendation of another brand. When we picked it up they informed us we were early and they...

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Website
2.4 (346 reviews)
2.8 (49 reviews)
Reviewer's quote

Your website is awful. I have tried to use it to order cst litter with the 15% off that is offered. When I sign in, it always puts a store in that I never shop at...

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First time writing on website, asked opinion. Wrote a very long,nice opinion,to be told at end was to long. Went back to shorten, and then was told ran out of time, & redo...

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Petsmart and Pet Supplies Plus Pros and Cons

Pros
  • Selection
  • Convenient
  • Selection of pets and products
  • Usually very helpful and courteous staff
  • Usually
  • Texas on teel
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • Lack of service
  • Way i was treated
  • Sales people

Petsmart and Pet Supplies Plus Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

The Stellhorn Road store in Fort Wayne Indiana, Julie in the grooming area did a great job. She's patient and listens....

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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5

I've visited the store several time and i keep seeing really nice fish but some are dead or sick I've brought several...

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Petsmart and Pet Supplies Plus Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

Findlay, Ohio store.
The assistant manager in this store is a complete *** and a royal b****. Every time I've been in th...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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1

Not to burst anyone's bubble but I think this is the topper top top all complaints so they were at a pet expo in...

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Petsmart and Pet Supplies Plus Latest Reviews

Recent published reviews
No votes

I've been in the kalamazoo store several times in the last few months and everytime there is the same woman cashier...

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No votes

Cannot return an item to the Williamsville New York location because its a franchise and my original purchase was from...

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2.9

RE: Grooming Customer Services. The young and unprofessional girls at the front grooming service on 10/7/2020 at 5:30pm...

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2

Placed a order for curbside pickup only because they had a add that offered 25% off for using it. I normally go inside....

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Petsmart and Pet Supplies Plus Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (224 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Manager (95 reviews)
  • Pet Supplies Plus Manager (16 reviews)
  • Pet Supplies Plus Dog Grooming Service (11 reviews)
  • Pet Supplies Plus Aquarium Fish (5 reviews)