PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Pet Supplies Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
Pet Supplies Plus

Petsmart and Pet Supplies Plus Overview

Total reviews
1225
129
Company responses
0
0
Issues resolved
7
0

Petsmart was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 1225 reviews. It is 1096 reviews more than Pet Supplies Plus received since Oct 22, 2009.

Petsmart and Pet Supplies Plus Consumer Ratings

Rank
59 out of 471 in Pet Stores category
42 out of 471 in Pet Stores category
Customer service
60 in category
46 in category
Discounts and Special Offers
39 in category
26 in category
Price Affordability
52 in category
40 in category

According to consumer ratings and reviews, Pet Supplies Plus ranks 17 points higher in the Pet Stores category than Petsmart. People gave Petsmart 1.5 stars for Customer service criterion in Pet Stores category and it is 79 points higher than the worst rated brand in this category. At the same time, Pet Supplies Plus was rated 1.9 stars for Customer service criterion in this category and it is 93 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Pet Supplies Plus has a higher rating than Petsmart. Regarding Price Affordability criterion, consumers gave Petsmart 2.2 stars and it is 63% greater than other in category. Pet Supplies Plus however was rated 3 stars and it is 71% greater than other in category.

Petsmart and Pet Supplies Plus Rating Details

Customer service
1.5 (403 reviews)
1.9 (69 reviews)
Reviewer's quote

...Perhaps they dont like my dogs given the bad customer service but they sure didnt mind taking my money!! I will be looking for a new groomer..

Deborah V

Ridiculous that I can’t get in touch with customer service. Spent too much of my time..

Tate
Discounts and Special Offers
2.1 (310 reviews)
2.7 (52 reviews)
Reviewer's quote

I took Cookie for a Pawdicure Plus in November when they were running a special on that particular service...

Jaylin

... they arent allowed to do nothing but then told me she could call and have them come now as in after Im gone as in I guess she would use the number I gave for discounts and that would be terrible for someone else to get spoken with!!! Now I am very upset when I am falsely made a fool for one!! For 2 if I see someone stealing as a manager I am gonna ask what they just did and if they cant tell me I know!! I am in shock how you allow these employees to speak on ppl at the front of the registers so the entire public can hear as did my kid while standing in the aisle but they didnt know he was with me and for one my kid will get an apology for 2 this was wrong in many ways and its also funny suddenly Im gone and 30 mins later someone else then comes to tell u I got calming treats lmao!! Go do a night audit then and I can laugh in your face or as a manager you call yourself then someone should make you step down after what u did today!!! Even walking standing behind me as Im checking out trying to look in my purse I guess which is quite uncalled for actually for Id not need to look in yours I either seen ya do it or didnt and you doing that all sneaky u thought tells me u r a liar!!! I am taking this where it needs to go for I have never felt so small before in life as ppl of course staring when they are making liea up and thats where I draw the line!!!!....

Ginger C
Price Affordability
2.2 (304 reviews)
3 (50 reviews)
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

ashlie a

The neighbor rewards program is a disappointmentThe 12 count purchase of qualified large bag dog food while this program provides a free small bag of product is poor.

Riyan

Petsmart and Pet Supplies Plus Pros and Cons

Pros
  • Selection
  • Convenient
  • Used to like taking him there
  • Texas on teel
  • Parkway
  • Loved the new store in frisco
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • Lack of service
  • Sales people
  • Fish

Petsmart and Pet Supplies Plus Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

5

The Stellhorn Road store in Fort Wayne Indiana, Julie in the grooming area did a great job. She's patient and listens....

Petsmart and Pet Supplies Plus Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

1

Findlay, Ohio store.
The assistant manager in this store is a complete *** and a royal b****. Every time I've been in th...

Petsmart and Pet Supplies Plus Latest Reviews

Recent published reviews
1

I intentionally scheduled my dogs to be groomed first thing in the morning so that they didnt have to be there so long....

Read all 1225 reviews
3

The neighbor rewards program is a disappointment
The 12 count purchase of qualified large bag dog food while this program...

Read all 129 reviews

Petsmart and Pet Supplies Plus Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (221 reviews)
  • Petsmart Dog Grooming Service (135 reviews)
  • Petsmart Customer Care (95 reviews)
  • Pet Supplies Plus Customer Care (30 reviews)
  • Pet Supplies Plus Manager (15 reviews)
  • Pet Supplies Plus Dog Grooming Service (10 reviews)