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PetSmart vs Pet Supplies Plus
PetSmart vs Pet Supplies Plus
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about PetSmart and Pet Supplies Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
PetSmart and Pet Supplies Plus Overview
Total reviews |
1600
|
203
|
Company responses |
0 |
0 |
Issues resolved |
10 |
2 |
PetSmart and Pet Supplies Plus Consumer Ratings
Rank
113
out of 582 in Pet Stores category
81
out of 582 in Pet Stores category
Customer service
119
in category
99
in category
Price Affordability
106
in category
84
in category
Discounts and Special Offers
82
in category
61
in category
Website
96
in category
86
in category
PetSmart and Pet Supplies Plus Rating Details
Reviewer's quote
...Further, I was able to ascertain that this particular employee, Rhonda, is a manager! Working in customer service myself, if I ever spoke to a customer the way that she spoke to me, I'd be shown the door. Her behavior is unacceptable. Rude, miserable employees do not belong at PetSmart...
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...I asked also to be credited on my credit card for both dogs and it never happened and i have never heard from anyone except the good customer service person I had spoken to at pet supplies plus pissed off line. Please have someone get back with me..
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Reviewer's quote
I was charged full price and not set up for auto ship and no way to contact you via chat to modify the order. ON..
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Price was marked down but at the register it actually came up more the the original price. It was hand marked down but that is not the issue. Two other people that made purchases while I was in the store were also charged more and not given the discount...
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Discounts and Special Offers
Reviewer's quote
...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...
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I made a special trip to PetSupplies Plus today to make a purchase and use rewards. I left there without using my rewards and very disgusted since no one could help me access my rewards including management. What the *** do you give them and keep sending me emails about them if no one knows how to...
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Reviewer's quote
So, now, pay pal authorized my transaction but the payments didn't complete on pet smarts website. Now pay pal and petsmart are both saying they can't cancel the transaction and are saying for me to contact the other. Suspicious at best! Now pay pal says it can take up to 29 days for pet smart to...
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The website never, ever, ever loads, rendering my rewards utterly useless. I think they do this on purpose..
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PetSmart and Pet Supplies Plus Pros and Cons
Pros
- Selection
- Convenient
- Selection of pets and products
- Usually very helpful and courteous staff
- Variety of products
- Quality of products
Cons
- Customer service
- Poor customer service
- No accountability
- Lack of service
- Way i was treated
- Sales people
PetSmart and Pet Supplies Plus Most Positive Reviews
Top rated reviews
I placed two bags of this dog meal into a dog food container and upon opening after feeding my fur I saw moths fly out...
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These two store workers went out of their way to help us choose a dog food to help our dog with severe stomach...
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I love my Oswego,Il petsmart their is never a problem that I had that they did not take care of. Thanks Oswego Pwtsamrt
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I was double charge, see if you can help before I call my bank. Probably it was a computer error. It
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PetSmart and Pet Supplies Plus Most Critical Reviews
Lowest rated reviews
We took our 2 Bichon dogs to PetSmart in Fairmont Pky and they BUTCHERED our dogs!! DO NOT GO TO PETSMART. I have had...
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Brought my dog in to wash him with de-skunking shampoo and they informed me I couldnโt wash him there. But there were...
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If I could give no stars, I would. I had to use pay pal to complete an online order because it wouldn't take my credit c...
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I had my Maltese puppy groomed at the Oak Ridge TN location back from the time I got him and then he started acting...
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PetSmart and Pet Supplies Plus Latest Reviews
Recent published reviews
No votes
My name is miss alexandra turner I made a purchase on the 27 th of February yous have taking the money I feel I have...
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I usually have Stephanie and her team at the Green Bay Oneida location groom my dogs and they do a fabulous job. On this...
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No votes
I reaching out to you because I'm concern about how my dog's hair cut. I wanted her to get a poodle cut with fluffy...
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No votes
Local manager was yelled at me, didnt honor discount tho I placed order appropriately. After a number of phone calls,...
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How would you compare PetSmart vs Pet Supplies Plus?
I would pick Petsmart over Pet Supplies Plus any day of the week.
They are both terrible.
Product or Service Quality
Terrible again.
I have something else to compare
Chewy.com is the most awesome pet supply store for my cat Hoover.
There both about the same I'll go to both one will have a good sale going on I'll go there then the other one will have a good sale in go where I can save money but on there small animals I've had to tell them if something is wrong with them more so with pets mart than pet supplies plus