PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pet Supplies Plus and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pet Supplies Plus

Pet Supplies Plus and Petsmart Overview

Total reviews
Company responses
Issues resolved

Petsmart was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 1221 reviews. It is 1096 reviews more than Pet Supplies Plus received since Oct 22, 2009.

Pet Supplies Plus and Petsmart Consumer Ratings

42 out of 504 in Pet Stores category
60 out of 504 in Pet Stores category
Customer service
48 in category
61 in category
Product or Service Quality
36 in category
51 in category
Value for money
31 in category
45 in category

According to consumer ratings and reviews, Pet Supplies Plus ranks 18 points higher in the Pet Stores category than Petsmart. People gave Pet Supplies Plus 1.9 stars for Customer service criterion in Pet Stores category and it is 90 points higher than the worst rated brand in this category. At the same time, Petsmart was rated 1.5 stars for Customer service criterion in this category and it is 77 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Pet Supplies Plus has a higher rating than Petsmart. Regarding Value for money criterion, consumers gave Pet Supplies Plus 2.8 stars and it is 78% greater than other in category. Petsmart however was rated 1.9 stars and it is 67% greater than other in category.

Pet Supplies Plus and Petsmart Rating Details

Customer service
1.9 (68 reviews)
1.5 (400 reviews)
Reviewer's quote

Ridiculous that I can’t get in touch with customer service. Spent too much of my time..


...Clearly PetSmart does not care about customer service and keeping customers trust. They lost my grooming business and they will lose the rest of my business as well. I have taken to other stores or Chewy...

ashlie a
Product or Service Quality
2.2 (54 reviews)
1.7 (280 reviews)
Reviewer's quote

The groomer was told when i set up appt that she snips when her feet get cut, they shaved her tail like a poodle along with her hind legs then instead of cutting her body they cut her back feet without a muzzle she started to biye at them then they couldnt get the muzzle on. Her hair is butchered...


When I took my dog here for the bath service he didn't have fleas. There was tons of fur all over the floor in the grooming area and all the way out to the store area. And I found this quite unsanitary but didn't think my 10 month old puppy would get fleas last Sunday because of it...

Value for money
2.8 (53 reviews)
1.9 (223 reviews)
Reviewer's quote

No one answered the phone and all voicemails are full...


Millerville, Baton Rouge, La. grooming salon.Not sure about other groomer, but BEWARE of ASHLEY, the butcher at this location!!!!My Toy Poodle went in for grooming, came SCARED TO DEATH, and looking like a Chihuahua!!!!!!Mind you he was a little matted, but really!!! Why did she charge me a fee to...

Sandra J

Pet Supplies Plus and Petsmart Pros and Cons

  • Texas on teel
  • Parkway
  • Loved the new store in frisco
  • Selection
  • Used to like taking him there
  • Convenient
  • Lack of service
  • Sales people
  • Fish
  • Customer service
  • Managers or costumer service
  • Grooming

Pet Supplies Plus and Petsmart Most Positive Reviews

Top rated reviews

The Stellhorn Road store in Fort Wayne Indiana, Julie in the grooming area did a great job. She's patient and listens....


I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

Pet Supplies Plus and Petsmart Most Critical Reviews

Lowest rated reviews

Findlay, Ohio store.
The assistant manager in this store is a complete *** and a royal b****. Every time I've been in th...


People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

Pet Supplies Plus and Petsmart Latest Reviews

Recent published reviews

They get you to sign up for coupons and send them to you, then when you try to use them, they always find a reason to...

Read all 125 reviews

i had an appointment for grooming yesterday at 10.00 am i was told it would be 2 to 3 hours...it actually took 5hrs and...

Read all 1221 reviews

Pet Supplies Plus and Petsmart Products and Services

Most reviewed product and services
  • Pet Supplies Plus Customer Care (29 reviews)
  • Pet Supplies Plus Manager (15 reviews)
  • Pet Supplies Plus Dog Grooming Service (10 reviews)
  • Petsmart Grooming Service (221 reviews)
  • Petsmart Dog Grooming Service (133 reviews)
  • Petsmart Customer Care (95 reviews)