PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pet Supplies Plus and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pet Supplies Plus
Petsmart

Pet Supplies Plus and Petsmart Overview

Total reviews 143 1328
Company responses 0 0
Issues resolved 1 8

Pet Supplies Plus and Petsmart Consumer Ratings

Rank
52 out of 384 in Pet Stores category
63 out of 384 in Pet Stores category
Customer service
51 in category
62 in category
Product or Service Quality
41 in category
55 in category
Value for money
36 in category
45 in category
Price Affordability
46 in category
57 in category

Pet Supplies Plus and Petsmart Rating Details

Customer service
1.9 (75 reviews)
1.5 (456 reviews)
Reviewer's quote

Ridiculous that I can’t get in touch with customer service. Spent too much of my time..

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...I always have to call customer service to update my rewards balance. ??..

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Product or Service Quality
2.3 (58 reviews)
1.8 (325 reviews)
Reviewer's quote

The neighbor rewards program is a disappointment The 12 count purchase of qualified large bag dog food while this program provides a free small bag of product is poor..

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I live in San Antonio, TX and I always received great service from petsmart and their grooming department. Due to covid the petsmart I regularly take my dogs to get groomed was booked for this whole week. So I took them to a petsmart near Leon Valley on the access road on 410...

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Value for money
2.7 (58 reviews)
2.1 (264 reviews)
Reviewer's quote

You are getting a lot of extra money from your mistake if you figure the number of sales you have because of the overcharge. You really need to adjust the charts in your computer. I will purchase items from your store one more time and if it is not corrected I think I will go to the TV station as...

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...By the way I was buying dogfood and everything else for my animals from you guys and I will not be coming back because you people only give a *** about money and furry cute animals..

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Price Affordability
2.9 (55 reviews)
2.3 (348 reviews)
Reviewer's quote

I conti nue checking out she scans all my stuff I price match of course due to chewy where I will now give all my business too!!! Ohhh oopsy she forgot something I walked out of kn my buggy and didnt pay for so I took it. back in and paid for it to then let them know I knew what they was doing and...

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I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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Pet Supplies Plus and Petsmart Pros and Cons

Pros
  • Usually very helpful and courteous staff
  • Usually
  • Texas on teel
  • Selection
  • Convenient
  • Selection of pets and products
Cons
  • Lack of service
  • Way i was treated
  • Sales people
  • Customer service
  • Managers or costumer service
  • Grooming

Pet Supplies Plus and Petsmart Most Positive Reviews

Top rated reviews
5

The Stellhorn Road store in Fort Wayne Indiana, Julie in the grooming area did a great job. She's patient and listens....

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5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

I've visited the store several time and i keep seeing really nice fish but some are dead or sick I've brought several...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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Pet Supplies Plus and Petsmart Most Critical Reviews

Lowest rated reviews
1

Findlay, Ohio store.
The assistant manager in this store is a complete *** and a royal b****. Every time I've been in th...

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1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

Not to burst anyone's bubble but I think this is the topper top top all complaints so they were at a pet expo in...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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Pet Supplies Plus and Petsmart Latest Reviews

Recent published reviews
2.4

We purchased 4 new fish and were told we had a 14-day guarantee if the fish died. 3 of the 4 fish died within 7 days....

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No votes

I can never get into my PetSmart app. It never takes my password and I keep resetting it. Lately for 2 months now, the...

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No votes

I am still hesitant to return to pet supplies I havent made my decision yet probably will not return as a customer.


I was...

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3.4

I just got a betta from PetSmart September 13. He was in blue water along with about half of the bettas. I asked why he...

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Pet Supplies Plus and Petsmart Products and Services

Most reviewed product and services
  • Pet Supplies Plus Customer Care (31 reviews)
  • Pet Supplies Plus Manager (16 reviews)
  • Pet Supplies Plus Dog Grooming Service (11 reviews)
  • Petsmart Grooming Service (223 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Customer Care (110 reviews)