PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petco and Pet Supplies Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petco
Pet Supplies Plus

Petco and Pet Supplies Plus Overview

Total reviews
971
140
Company responses
0
0
Issues resolved
12
1

Petco and Pet Supplies Plus Consumer Ratings

Rank
60 out of 376 in Pet Stores category
50 out of 376 in Pet Stores category
Customer service
58 in category
52 in category
Price Affordability
54 in category
45 in category
Discounts and Special Offers
43 in category
35 in category
Website
52 in category
40 in category

Petco and Pet Supplies Plus Rating Details

Customer service
1.7 (334 reviews)
1.9 (73 reviews)
Reviewer's quote

Called your customer service number, talked to a foreign person, could hardly understand him. The order is stuck at the UPS facility Hodgkins IL sine the 18th July. I need my gate...

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Ridiculous that I can’t get in touch with customer service. Spent too much of my time..

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Price Affordability
2.4 (283 reviews)
2.9 (53 reviews)
Reviewer's quote

I asked Petco Unleashed to price match yesterday in Dublin CA around 4:00 PT and they refused, so I went to Pet Supplies Plus 2 minutes away. ..

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I conti nue checking out she scans all my stuff I price match of course due to chewy where I will now give all my business too!!! Ohhh oopsy she forgot something I walked out of kn my buggy and didnt pay for so I took it. back in and paid for it to then let them know I knew what they was doing and...

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Discounts and Special Offers
2.3 (269 reviews)
2.7 (53 reviews)
Reviewer's quote

...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

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I have not heard back from pet supply since I made my complaint its been approximately four or five days since the incident and I have not been back to the store either

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Website
2.4 (268 reviews)
2.9 (48 reviews)
Reviewer's quote

I purchased some aquarium gravel online through Petco's website. Immediately afterwards I realized I would rather just order it from the store and and do curb side pickup in order to save on shipping. I went to cancel my order through Petco, and the Petco site said you had to call them for...

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First time writing on website, asked opinion. Wrote a very long,nice opinion,to be told at end was to long. Went back to shorten, and then was told ran out of time, & redo...

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Petco and Pet Supplies Plus Pros and Cons

Pros
  • Product
  • Variety of goods for sale
  • Clean
  • Usually very helpful and courteous staff
  • Usually
  • Texas on teel
Cons
  • Poor customer service
  • How dog was handled
  • Treatment to pets
  • Lack of service
  • Way i was treated
  • Sales people

Petco and Pet Supplies Plus Most Positive Reviews

Top rated reviews
5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

The Stellhorn Road store in Fort Wayne Indiana, Julie in the grooming area did a great job. She's patient and listens....

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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5

I've visited the store several time and i keep seeing really nice fish but some are dead or sick I've brought several...

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Petco and Pet Supplies Plus Most Critical Reviews

Lowest rated reviews
1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

Findlay, Ohio store.
The assistant manager in this store is a complete *** and a royal b****. Every time I've been in th...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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1

Not to burst anyone's bubble but I think this is the topper top top all complaints so they were at a pet expo in...

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Petco and Pet Supplies Plus Latest Reviews

Recent published reviews
4.8

I received a lovely bouquet of roses today in memory of my dog, Topper. It made my day! What a wonderful idea.
Susan Vald...

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1.9

I have not heard back from pet supply since I made my complaint its been approximately four or five days since the...

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1.6

The staff at the Petco in collierville Tennessee is not friendly and is rude. If they don't like their jobs they should...

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2.6

Accidentally purchased cat food instead of dogfood in frozen freezer section...took it back at another location closer...

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Petco and Pet Supplies Plus Products and Services

Most reviewed product and services
  • Petco Grooming Service (112 reviews)
  • Petco Customer Care (94 reviews)
  • Petco Manager (89 reviews)
  • Pet Supplies Plus Customer Care (31 reviews)
  • Pet Supplies Plus Manager (16 reviews)
  • Pet Supplies Plus Dog Grooming Service (11 reviews)