PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petco and Pet Supplies Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petco
Pet Supplies Plus

Petco and Pet Supplies Plus Overview

Total reviews
904
129
Company responses
0
0
Issues resolved
11
0

Petco was first mentioned on PissedConsumer on Feb 17, 2008 and since then this brand received 904 reviews. It is 775 reviews more than Pet Supplies Plus received since Oct 22, 2009.

Petco and Pet Supplies Plus Consumer Ratings

Rank
50 out of 473 in Pet Stores category
41 out of 473 in Pet Stores category
Customer service
50 in category
47 in category
Price Affordability
46 in category
41 in category
Discounts and Special Offers
37 in category
27 in category

According to consumer ratings and reviews, Pet Supplies Plus ranks 9 points higher in the Pet Stores category than Petco. People gave Petco 1.7 stars for Customer service criterion in Pet Stores category and it is 90 points higher than the worst rated brand in this category. At the same time, Pet Supplies Plus was rated 1.9 stars for Customer service criterion in this category and it is 93 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Pet Supplies Plus has a higher rating than Petco. Regarding Discounts and Special Offers criterion, consumers gave Petco 2.3 stars and it is 74% greater than other in category. Pet Supplies Plus however was rated 2.7 stars and it is 81% greater than other in category.

Petco and Pet Supplies Plus Rating Details

Customer service
1.7 (296 reviews)
1.9 (69 reviews)
Reviewer's quote

...I immediately called customer service and was told they would not cancel my order. I was then informed that I could return the products to a Petco store for refund minus the cost of shipping. When the co mpany was Smith &Foster I never had this problem..

Michael G

Ridiculous that I can’t get in touch with customer service. Spent too much of my time..

Tate
Price Affordability
2.4 (252 reviews)
3 (50 reviews)
Reviewer's quote

99 and they had the birds for nearly a year already, not suprising, I ended up joining a waiting list for a bird with another store (not PetCo) and at a price of $60 and 4 months old, i noticed in other local stores Parakets sold for $17 to $20, Petco price $25. 99, even other products were all...

what is t

I conti nue checking out she scans all my stuff I price match of course due to chewy where I will now give all my business too!!! Ohhh oopsy she forgot something I walked out of kn my buggy and didnt pay for so I took it. back in and paid for it to then let them know I knew what they was doing and...

Ginger C
Discounts and Special Offers
2.3 (241 reviews)
2.7 (52 reviews)
Reviewer's quote

...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

Alexandra D

The neighbor rewards program is a disappointmentThe 12 count purchase of qualified large bag dog food while this program provides a free small bag of product is poor.

Riyan

Petco and Pet Supplies Plus Pros and Cons

Pros
  • Product
  • Variety of goods for sale
  • Clean
  • Texas on teel
  • Parkway
  • Loved the new store in frisco
Cons
  • Poor customer service
  • How dog was handled
  • Treatment to pets
  • Lack of service
  • Sales people
  • Fish

Petco and Pet Supplies Plus Most Positive Reviews

Top rated reviews
5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

5

The Stellhorn Road store in Fort Wayne Indiana, Julie in the grooming area did a great job. She's patient and listens....

Petco and Pet Supplies Plus Most Critical Reviews

Lowest rated reviews
1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

1

Findlay, Ohio store.
The assistant manager in this store is a complete *** and a royal b****. Every time I've been in th...

Petco and Pet Supplies Plus Latest Reviews

Recent published reviews

Made an appointment online over a week earlier, showed up and there were no less that 7 other dogs waiting for grooming...

Read all 904 reviews
3

The neighbor rewards program is a disappointment
The 12 count purchase of qualified large bag dog food while this program...

Read all 129 reviews

Petco and Pet Supplies Plus Products and Services

Most reviewed product and services
  • Petco Grooming Service (109 reviews)
  • Petco Customer Care (92 reviews)
  • Petco Manager (88 reviews)
  • Pet Supplies Plus Customer Care (30 reviews)
  • Pet Supplies Plus Manager (15 reviews)
  • Pet Supplies Plus Dog Grooming Service (11 reviews)