PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petco and Pet Supplies Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petco
Pet Supplies Plus

Petco and Pet Supplies Plus Overview

Total reviews 1006 146
Company responses 0 0
Issues resolved 12 1

Petco and Pet Supplies Plus Consumer Ratings

Rank
64 out of 396 in Pet Stores category
54 out of 396 in Pet Stores category
Customer service
60 in category
50 in category
Price Affordability
54 in category
47 in category
Website
54 in category
46 in category
Discounts and Special Offers
40 in category
34 in category

Petco and Pet Supplies Plus Rating Details

Customer service
1.6 (355 reviews)
1.9 (74 reviews)
Reviewer's quote

...Terrible customer service..

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Ridiculous that I can’t get in touch with customer service. Spent too much of my time..

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Price Affordability
2.4 (300 reviews)
2.9 (56 reviews)
Reviewer's quote

I asked Petco Unleashed to price match yesterday in Dublin CA around 4:00 PT and they refused, so I went to Pet Supplies Plus 2 minutes away. ..

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I conti nue checking out she scans all my stuff I price match of course due to chewy where I will now give all my business too!!! Ohhh oopsy she forgot something I walked out of kn my buggy and didnt pay for so I took it. back in and paid for it to then let them know I knew what they was doing and...

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Website
2.4 (287 reviews)
2.8 (49 reviews)
Reviewer's quote

...com is a very jumpy website after clicking on something boxes and drop-down menus move around and you have to wait 5 seconds or so each time. Takes forever to load, and the pictures don't show up. And I have checked my browser settings, and there are no problems there...

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First time writing on website, asked opinion. Wrote a very long,nice opinion,to be told at end was to long. Went back to shorten, and then was told ran out of time, & redo...

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Discounts and Special Offers
2.3 (285 reviews)
2.6 (53 reviews)
Reviewer's quote

...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

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Purchase should have been $35.20 and $2.12 (6%) sales tax for a total of $35.32When I checked the amount from my check book I found out that $35.34 was taken out.You are getting a lot of extra money from your mistake if you figure the number of sales you have because of the overcharge. You really...

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Petco and Pet Supplies Plus Pros and Cons

Pros
  • Product
  • Variety of goods for sale
  • Clean
  • Usually very helpful and courteous staff
  • Usually
  • Texas on teel
Cons
  • Poor customer service
  • How dog was handled
  • Treatment to pets
  • Lack of service
  • Way i was treated
  • Sales people

Petco and Pet Supplies Plus Most Positive Reviews

Top rated reviews
5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

The Stellhorn Road store in Fort Wayne Indiana, Julie in the grooming area did a great job. She's patient and listens....

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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5

I've visited the store several time and i keep seeing really nice fish but some are dead or sick I've brought several...

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Petco and Pet Supplies Plus Most Critical Reviews

Lowest rated reviews
1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

Findlay, Ohio store.
The assistant manager in this store is a complete *** and a royal b****. Every time I've been in th...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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1

Not to burst anyone's bubble but I think this is the topper top top all complaints so they were at a pet expo in...

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Petco and Pet Supplies Plus Latest Reviews

Recent published reviews
1

Only groomed 1/2 of my puppy after 6 hours! Terrible. Even though I booked in advance and told them it will be the...

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No votes

it sucked i bought a breaded dragon it died 4 days after the 14 day warrenty and the thing was sick from the day we...

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1

I had my toy poodle groomed on November 3rd by Brittany at the Boynton Beach Petco and gave the groomer a photo with spe...

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No votes

Cannot return an item to the Williamsville New York location because its a franchise and my original purchase was from...

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Petco and Pet Supplies Plus Products and Services

Most reviewed product and services
  • Petco Grooming Service (117 reviews)
  • Petco Manager (91 reviews)
  • Petco Dog Grooming Service (83 reviews)
  • Pet Supplies Plus Manager (16 reviews)
  • Pet Supplies Plus Dog Grooming Service (11 reviews)
  • Pet Supplies Plus Aquarium Fish (5 reviews)