PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petco and Pet Supplies Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petco
Pet Supplies Plus

Petco and Pet Supplies Plus Overview

Total reviews 1073 155
Company responses 0 0
Issues resolved 13 1

Petco and Pet Supplies Plus Consumer Ratings

Rank
63 out of 432 in Pet Stores category
57 out of 432 in Pet Stores category
Customer service
66 in category
58 in category
Price Affordability
56 in category
49 in category
Website
58 in category
50 in category
Discounts and Special Offers
43 in category
38 in category

Petco and Pet Supplies Plus Rating Details

Customer service
1.6 (387 reviews)
1.9 (80 reviews)
Reviewer's quote

...I called customer service on APRIL 21 at 8:12 am eastern time and was told a manager wasnt available and would call me back. That did not happen. I purchased online and used curbside pickup because in the area I live - Suffolk County NY, the CDC rates it as a very high risk level...

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...Not customer service..

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Price Affordability
2.4 (324 reviews)
2.8 (59 reviews)
Reviewer's quote

...Better price than local vet. Aggressively intrusive online sales policy. They want personal info mandatory that has nothing to do with the order...

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They doubled their cost for the self-serve dog washes during a pandemic! Who does that? The affordability had us frequenting the store often and purchasing other items while we were there. I have purchased my own dryer and was already taking my own soap. We will no longer be visiting due to the...

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Website
2.4 (317 reviews)
2.6 (53 reviews)
Reviewer's quote

...doesn't say that on the website. According to their website expedited shipping is still available. Why can't they just apologize and ship the items again using the correct shipping at no charge??..

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First time writing on website, asked opinion. Wrote a very long,nice opinion,to be told at end was to long. Went back to shorten, and then was told ran out of time, & redo...

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Discounts and Special Offers
2.3 (311 reviews)
2.4 (58 reviews)
Reviewer's quote

In October of 2020 purchased my dog food from Petco (online) because of a special they were running on the food. Being a woman of color and having COVID-19 disproportionately impacting the Latino community that I am a part of it has been difficult to financially stay above water, but in the early...

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... they arent allowed to do nothing but then told me she could call and have them come now as in after Im gone as in I guess she would use the number I gave for discounts and that would be terrible for someone else to get spoken with!!! Now I am very upset when I am falsely made a fool for one!! For 2 if I see someone stealing as a manager I am gonna ask what they just did and if they cant tell me I know!! I am in shock how you allow these employees to speak on ppl at the front of the registers so the entire public can hear as did my kid while standing in the aisle but they didnt know he was with me and for one my kid will get an apology for 2 this was wrong in many ways and its also funny suddenly Im gone and 30 mins later someone else then comes to tell u I got calming treats lmao!! Go do a night audit then and I can laugh in your face or as a manager you call yourself then someone should make you step down after what u did today!!! Even walking standing behind me as Im checking out trying to look in my purse I guess which is quite uncalled for actually for Id not need to look in yours I either seen ya do it or didnt and you doing that all sneaky u thought tells me u r a liar!!! I am taking this where it needs to go for I have never felt so small before in life as ppl of course staring when they are making liea up and thats where I draw the line!!!!....

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Petco and Pet Supplies Plus Pros and Cons

Pros
  • Product
  • Variety of goods for sale
  • Clean
  • Usually very helpful and courteous staff
  • Normally great service
  • Goodstore
Cons
  • Poor customer service
  • How dog was handled
  • Treatment to pets
  • Lack of service
  • Way i was treated
  • Sales people

Petco and Pet Supplies Plus Most Positive Reviews

Top rated reviews
5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

The Stellhorn Road store in Fort Wayne Indiana, Julie in the grooming area did a great job. She's patient and listens....

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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5

I've visited the store several time and i keep seeing really nice fish but some are dead or sick I've brought several...

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Petco and Pet Supplies Plus Most Critical Reviews

Lowest rated reviews
1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

Findlay, Ohio store.
The assistant manager in this store is a complete *** and a royal b****. Every time I've been in th...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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1

Not to burst anyone's bubble but I think this is the topper top top all complaints so they were at a pet expo in...

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Petco and Pet Supplies Plus Latest Reviews

Recent published reviews
1

It's Monday morning, all the weekend rush of crickets buyers is over, and tomorrow the next shipment is coming, and all...

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No votes

You Guys Took 96 Dollars Off My Card At 1:05pm And I Would Like To Know Why? There Shiuldnt Have Been Any Money Taken...

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2

The inflatable collar size large (order 601736****2585) I bought for my dog was a total fail. He was able to get around...

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No votes

I received a 20 percent off coupon in the mail and the wind within minutes blew it away. I ask for it to be reissued...

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