PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pet Supplies Plus and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pet Supplies Plus

Pet Supplies Plus and Petco Overview

Total reviews
Company responses
Issues resolved

Petco was first mentioned on PissedConsumer on Feb 17, 2008 and since then this brand received 897 reviews. It is 772 reviews more than Pet Supplies Plus received since Oct 22, 2009.

Pet Supplies Plus and Petco Consumer Ratings

42 out of 504 in Pet Stores category
51 out of 504 in Pet Stores category
Customer service
48 in category
50 in category
Product or Service Quality
36 in category
43 in category
Value for money
31 in category
39 in category

According to consumer ratings and reviews, Pet Supplies Plus ranks 9 points higher in the Pet Stores category than Petco. People gave Pet Supplies Plus 1.9 stars for Customer service criterion in Pet Stores category and it is 90 points higher than the worst rated brand in this category. At the same time, Petco was rated 1.7 stars for Customer service criterion in this category and it is 88 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Pet Supplies Plus has a higher rating than Petco. Regarding Value for money criterion, consumers gave Pet Supplies Plus 2.8 stars and it is 78% greater than other in category. Petco however was rated 2.2 stars and it is 72% greater than other in category.

Pet Supplies Plus and Petco Rating Details

Customer service
1.9 (68 reviews)
1.7 (291 reviews)
Reviewer's quote

Ridiculous that I can’t get in touch with customer service. Spent too much of my time..


...I immediately called customer service and was told they would not cancel my order. I was then informed that I could return the products to a Petco store for refund minus the cost of shipping. When the co mpany was Smith &Foster I never had this problem..

Michael G
Product or Service Quality
2.2 (54 reviews)
1.9 (211 reviews)
Reviewer's quote

The groomer was told when i set up appt that she snips when her feet get cut, they shaved her tail like a poodle along with her hind legs then instead of cutting her body they cut her back feet without a muzzle she started to biye at them then they couldnt get the muzzle on. Her hair is butchered...


These incompetent jokers just cut our Dog's ear essentially in half with a scissors--no joke. They lied and tried to cover it up on top of everything. They have no business grooming any animal of any type.We are pursuing legal action against them, but I encourage anyone who loves animals like we do...

Value for money
2.8 (53 reviews)
2.2 (180 reviews)
Reviewer's quote

No one answered the phone and all voicemails are full...


I tried for hours on line to order enough items to get too $100. Sometimes the items weren’t available on line or sometimes the item wasn’t on that list...Then I tried to order items to be picked up in the store, and that was a total joke...I spent hours trying, then just got fed up and went to the...

Louie G

Pet Supplies Plus and Petco Pros and Cons

  • Texas on teel
  • Parkway
  • Loved the new store in frisco
  • Product
  • Variety of goods for sale
  • Clean
  • Lack of service
  • Sales people
  • Fish
  • Poor customer service
  • How dog was handled
  • Treatment to pets

Pet Supplies Plus and Petco Most Positive Reviews

Top rated reviews

The Stellhorn Road store in Fort Wayne Indiana, Julie in the grooming area did a great job. She's patient and listens....


Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

Pet Supplies Plus and Petco Most Critical Reviews

Lowest rated reviews

Findlay, Ohio store.
The assistant manager in this store is a complete *** and a royal b****. Every time I've been in th...


First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

Pet Supplies Plus and Petco Latest Reviews

Recent published reviews

They get you to sign up for coupons and send them to you, then when you try to use them, they always find a reason to...

Read all 125 reviews

I bought two bearded dragons from Petco one day apart. They are both a little over two months ago. ( or so we were...

Read all 897 reviews

Pet Supplies Plus and Petco Products and Services

Most reviewed product and services
  • Pet Supplies Plus Customer Care (29 reviews)
  • Pet Supplies Plus Manager (15 reviews)
  • Pet Supplies Plus Dog Grooming Service (10 reviews)
  • Petco Grooming Service (109 reviews)
  • Petco Customer Care (92 reviews)
  • Petco Manager (88 reviews)