PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pet Supplies Plus and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pet Supplies Plus
Petco

Pet Supplies Plus and Petco Overview

Total reviews
136
947
Company responses
0
0
Issues resolved
1
12

Pet Supplies Plus and Petco Consumer Ratings

Rank
47 out of 374 in Pet Stores category
56 out of 374 in Pet Stores category
Customer service
48 in category
57 in category
Value for money
34 in category
44 in category
Product or Service Quality
42 in category
46 in category
Discounts and Special Offers
31 in category
40 in category

Pet Supplies Plus and Petco Rating Details

Customer service
2 (71 reviews)
1.7 (317 reviews)
Reviewer's quote

Ridiculous that I can’t get in touch with customer service. Spent too much of my time..

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...On my way home I get a call from a customer service representative in regards to my online order. They said it already shipped and they couldn't cancel the request and that there was nothing they could do. Again, I put in my cancellation requests literally minutes after I submitted the order...

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Value for money
2.7 (55 reviews)
2.2 (202 reviews)
Reviewer's quote

...THAT WAS ALL I WANTED WAS TWO MINUTES TO EXPRESS HOW I COULD HAVE SAVED A LITTLE MONEY. AND CORPORATE CONTOLS THE EMAILS AND SENDS THEM THE DAY THE SALE STARTS..

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...in to spend money, buying merchandise that has been touched by your employees, as well as customers. Yet, you still day you can't take returns because of Covid. The stores stance on this is full of holes...

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Product or Service Quality
2.2 (55 reviews)
1.9 (236 reviews)
Reviewer's quote

The neighbor rewards program is a disappointment The 12 count purchase of qualified large bag dog food while this program provides a free small bag of product is poor..

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...I also found a customer service email and even that has not been addressed..

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Discounts and Special Offers
2.7 (52 reviews)
2.3 (255 reviews)
Reviewer's quote

... they arent allowed to do nothing but then told me she could call and have them come now as in after Im gone as in I guess she would use the number I gave for discounts and that would be terrible for someone else to get spoken with!!! Now I am very upset when I am falsely made a fool for one!! For 2 if I see someone stealing as a manager I am gonna ask what they just did and if they cant tell me I know!! I am in shock how you allow these employees to speak on ppl at the front of the registers so the entire public can hear as did my kid while standing in the aisle but they didnt know he was with me and for one my kid will get an apology for 2 this was wrong in many ways and its also funny suddenly Im gone and 30 mins later someone else then comes to tell u I got calming treats lmao!! Go do a night audit then and I can laugh in your face or as a manager you call yourself then someone should make you step down after what u did today!!! Even walking standing behind me as Im checking out trying to look in my purse I guess which is quite uncalled for actually for Id not need to look in yours I either seen ya do it or didnt and you doing that all sneaky u thought tells me u r a liar!!! I am taking this where it needs to go for I have never felt so small before in life as ppl of course staring when they are making liea up and thats where I draw the line!!!!....

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...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

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Pet Supplies Plus and Petco Pros and Cons

Pros
  • Usually very helpful and courteous staff
  • Usually
  • Texas on teel
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Lack of service
  • Way i was treated
  • Sales people
  • Poor customer service
  • How dog was handled
  • Horrible customer service

Pet Supplies Plus and Petco Most Positive Reviews

Top rated reviews
5

The Stellhorn Road store in Fort Wayne Indiana, Julie in the grooming area did a great job. She's patient and listens....

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5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

I've visited the store several time and i keep seeing really nice fish but some are dead or sick I've brought several...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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Pet Supplies Plus and Petco Most Critical Reviews

Lowest rated reviews
1

Findlay, Ohio store.
The assistant manager in this store is a complete *** and a royal b****. Every time I've been in th...

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1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

Not to burst anyone's bubble but I think this is the topper top top all complaints so they were at a pet expo in...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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Pet Supplies Plus and Petco Latest Reviews

Recent published reviews
No votes

I showed a picture of our tank and asked your employee which fish were best for that tank and lived the longest. She...

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No votes

I ordered a dog crate 6 days ago and still havent recieved a email or any updates. Im trying to figure were the crate...

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No votes

About a month ago I purchased a retractable leash at Pet Supply Plus in New Hartford, N.Y. where at the time of purchase...

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1

Kemi at league city,Texas location groomed dog and treated my dog that she thought was a hot spot with witch hazel and...

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Pet Supplies Plus and Petco Products and Services

Most reviewed product and services
  • Pet Supplies Plus Customer Care (30 reviews)
  • Pet Supplies Plus Manager (16 reviews)
  • Pet Supplies Plus Dog Grooming Service (11 reviews)
  • Petco Grooming Service (111 reviews)
  • Petco Customer Care (93 reviews)
  • Petco Manager (89 reviews)