PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pet Shed and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pet Shed
Petco

Pet Shed and Petco Overview

Total reviews 87 981
Company responses 0 0
Issues resolved 0 12

Pet Shed and Petco Consumer Ratings

Rank
16 out of 378 in Pet Medicine and Veterinary Clinics category
60 out of 383 in Pet Stores category
Website
21 in category
54 in category
Price Affordability
14 in category
53 in category
Product or Service Quality
17 in category
49 in category
Customer service
18 in category
58 in category

Pet Shed and Petco Rating Details

Website
3 (36 reviews)
2.4 (272 reviews)
Reviewer's quote

Really? So I put in a complaint "ticket" on their website and was immediately dismissed by a customer service representative saying they have NEVER had a credit card compromised since day one of their business and it was impossible. They closed my complaint and when I tried to give them a poor...

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I ordered a product from the Petco website on Aug. 6th. I was sent a confirmation that my “Item is on the way” with a tracking number...

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Price Affordability
3.6 (35 reviews)
2.4 (288 reviews)
Reviewer's quote

They seem to source their product from around the world but in this internet age it does seem to give them the ability to sell product in a very price efficient way. I don't have any complaints about the merchant and would work with them in the future. Savings was on the order of 25% over...

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I asked Petco Unleashed to price match yesterday in Dublin CA around 4:00 PT and they refused, so I went to Pet Supplies Plus 2 minutes away. ..

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Product or Service Quality
2.7 (34 reviews)
1.9 (256 reviews)
Reviewer's quote

...I was given the excuse that the postal service delayed delivery and it was out of their control. Well, it has been adequate time for getting it straightened out or by sending substitute merchandise. Thus,...

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unprofessional service, rude, not helpful for clients or customers..

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Customer service
2.5 (33 reviews)
1.7 (340 reviews)
Reviewer's quote

Today is the 11th day, and I emailed their customer service, including the order number. Within minutes, I received one email which said a trouble ticket had been opened. Immediately thereafter, I received a second email which said they needed my shipping address (they could have easily have looked...

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Called your customer service number, talked to a foreign person, could hardly understand him. The order is stuck at the UPS facility Hodgkins IL sine the 18th July. I need my gate...

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Pet Shed and Petco Pros and Cons

Pros
  • Price point
  • Product
  • Ordering from them
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Website sucks
  • That meds come from china
  • Slow shipping
  • Poor customer service
  • How dog was handled
  • Treatment to pets

Pet Shed and Petco Most Positive Reviews

Top rated reviews
5

Been buying Heartgard Plus from Pet Shed for my dog for a few years now. Same package as here in the U.S. but for a lot...

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5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

Ive been ordering from Pet shed for a few yrs now. My dog had heartworm and after treatment was successful I didnt want...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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Pet Shed and Petco Most Critical Reviews

Lowest rated reviews
1

It appears as though Petshed is no longer based in Australia. I've been waiting 3 weeks for my order and after looking a...

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1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

It's been two weeks since I ordered the generic version of Heartgard.
I was told on the phone today it would take anoth...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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Pet Shed and Petco Latest Reviews

Recent published reviews
4.6

Need to receive my dogs Simparatrio 132lbs please send waiting since May-2020

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No votes

Bought my 12 year old a hamster. The hamster got out of her habitrail. I took her to get another one because of all the...

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5

I have no complaint you guys are great and do a wonderful job.ordered my product in May and have not received it. It...

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1

unprofessional service, rude, not helpful for clients or customers.

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Pet Shed and Petco Products and Services

Most reviewed product and services
  • Pet Shed Shipping Service (11 reviews)
  • Pet Shed Customer Care (8 reviews)
  • Petco Grooming Service (112 reviews)
  • Petco Customer Care (96 reviews)
  • Petco Manager (91 reviews)