Pet Food Direct vs Petsmart

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Pet Food Direct

Pet Stores
  • 1 ISSUES RESOLVED
  • 35 TOTAL REVIEWS
  • $1.3K CLAIMED LOSSES
  • $72 AVERAGE LOSS
1.7
Customer service
Website
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Selection 2
  • Initial offers 1
  • Order was not expired 1

Customers don't like

  • Lack of customer service7
  • Hidden shipping charges4
  • Jamming my email account1
  • Pharmacy does not communicate with sales1

Products by Pet Food Direct

No items

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Petsmart

Pet Stores
  • 5 ISSUES RESOLVED
  • 879 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $5.4K AVERAGE LOSS
2.0
Customer service
Website
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Selection 6
  • Convenient 3
  • Ease of ordering 2
  • Vet services and the grooming services when delivered 2
  • Variety of products 2

Customers don't like

  • Customer service25
  • Grooming11
  • Management10
  • Managers or costumer service10
  • No accountability9

Products by Petsmart

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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