PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petland and Pet City Pets as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pet City Pets

Petland and Pet City Pets Overview

Total reviews
Company responses
Issues resolved

Petland was first mentioned on PissedConsumer on Nov 14, 2007 and since then this brand received 231 reviews. It is 210 reviews more than Pet City Pets received since Jul 3, 2008.

Petland and Pet City Pets Consumer Ratings

77 out of 503 in Pet Stores category
29 out of 503 in Pet Stores category
Customer service
54 in category
14 in category
Exchange, Refund and Cancellation Policy
52 in category
22 in category
66 in category
24 in category

According to consumer ratings and reviews, Pet City Pets ranks 48 points higher in the Pet Stores category than Petland. People gave Petland 1.5 stars for Customer service criterion in Pet Stores category and it is 81 points higher than the worst rated brand in this category. At the same time, Pet City Pets was rated 3.9 stars for Customer service criterion in this category and it is 121 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Pet City Pets has a higher rating than Petland. Regarding Website criterion, consumers gave Petland 1.7 stars and it is 51% greater than other in category. Pet City Pets however was rated 3 stars and it is 82% greater than other in category.

Petland and Pet City Pets Rating Details

Customer service
1.5 (60 reviews)
3.9 (7 reviews)
Reviewer's quote

Clearly, all the services claimed by Petland, training, supplies, vet services, warranty, have zero value. When asked how much a dog was, you have to go to the store to find out, which is a couple hour drive. After seeing the dog we were interested, we received a notebook of services from the...

David P

...In rare occasions that the pup is not vet-checked prior to selling the puppy, the customer is always given a free vet check-up at one of our prescribed vet clinics within five days. Every customer gets that follow-up check-up either way. Heart murmurs actually often disappear as the puppy matures...

Exchange, Refund and Cancellation Policy
1.3 (56 reviews)
2.8 (8 reviews)
Reviewer's quote

We made two additional hour long round trips to return and exchange bad cages. They would not give us the previously quoted price because Andrew conveniently forgot to give us a written price quote and did not remember what he told us. I believe there are no base prices and any salesperson makes up...

l m

We bought an “Akita” last July, and we recently did a DNA test, and found out she is NOT a full blooded Akita. We love her regardless but, almost $4k for a mixed breed is ridiculous. We will be seeking legal action to recover some of our money, if the store and breeder do not resolve the issue...

Lisa o
1.7 (55 reviews)
3 (8 reviews)
Reviewer's quote

They told my husband she had to be quarantined due to an "infection", so they had taken her off the website, which made no sense to me- unless she was gravely ill, but that was what they told us, but they also made sure to say she was STILL for sale and that they and cut the price in half, to 800....


Im going to get a New Pal at Pet City Pets.Owner Stu Keeper of Future animals dreams the store is kept clean not mention Steve is also Asset.G


Petland and Pet City Pets Pros and Cons

  • I will never go back
  • There is no pros to dealing with petland
  • Puppy we came to see
No votes
  • Customer service
  • Dishonesty
  • Animal conditions
No votes

Petland and Pet City Pets Most Positive Reviews

Top rated reviews

same here, my puppy with a few things was only just at 995 dollars but my Pom weighed only 3 pounds and also had Kennel...


Hi: MY name is Stu and I am the owner of Pet City Pets.I have no idea who is posting this as having been a past...

Petland and Pet City Pets Most Critical Reviews

Lowest rated reviews

I have also had a bad experience at the same Petland store. We were also looking at the reptiles and one of the female...


I use to work at the Pet City Pets in Ypsilanti not only is the store nasty, but everyday my body would each feeling lik...

Petland and Pet City Pets Latest Reviews

Recent published reviews

When I asked if they had Yorkshire terrier's they went in the back and bought out 2 that were not in the display cases....

Read all 231 reviews

Selling breeds as full blooded and they are definitely not! We did a DNA test on our Akita and found out she has 3-4...

Read all 21 reviews

Petland and Pet City Pets Products and Services

Most reviewed product and services
  • Petland Dog (64 reviews)
  • Petland Customer Care (11 reviews)
  • Petland Pet Adoption (5 reviews)
  • Pet City Pets Puggle Dog (1 review)