PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanguard Group and Pershing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanguard Group
Pershing

Vanguard Group and Pershing Overview

Total reviews 112 74
Company responses 0 0
Issues resolved 0 1

Vanguard Group and Pershing Consumer Ratings

Rank
242 out of 1883 in Financial Services category
292 out of 1883 in Financial Services category
Customer service
271 in category
259 in category
Product or Service Quality
170 in category
179 in category
Reliability
224 in category
135 in category
Website
151 in category
269 in category

Vanguard Group and Pershing Rating Details

Customer service
1.2 (49 reviews)
1.3 (19 reviews)
Reviewer's quote

Since my last contact, months ago, you seem to have terminated customer service. You send a "confirmation" that was our first notice that you moved 10% of our account to a new security. We want to know why this was done...

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...The statement issued by Pershing was 25 pages full of commission fees and service charges -BOTH..

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Product or Service Quality
1.6 (41 reviews)
1.6 (20 reviews)
Reviewer's quote

...I used to be a Vanguard flagship account until they did away with this service. Now I must go through the standard support line, and every time I contact them, they are absolutely no help. I think I am going to move to another company that provides some level of customer support...

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Pershing has my money and everything has to beonline with a scanner, copy machine, and fax machine. Pershing will not give you a physical address to get your information to them. They make it as difficult as possible to get your money and even charge you fees for keeping it while you cannot get...

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Reliability
1.2 (36 reviews)
1.6 (12 reviews)
Reviewer's quote

Called and waited over 1 hour before giving up and I'm a Flagship level customer. Time before that 20 minute wait and 3 transfers....on the phone for over 1 hour. This is a truly great company that is falling apart. Don't open an account with them, you'll regret it. I'm leaving after 30 years!

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My Trinidad bank wired 10kusd to Pershing but I think they left out my account number P6f001093. My name is Ravi Beekham. I would like the account to be credited with these funds.Thanks

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Website
2.2 (33 reviews)
1.6 (15 reviews)
Reviewer's quote

...that told me the law requires end of day trades if made by 4:00PM are correct Vanguard will be fined and the the violation will be published on their website. I'm now concerned that the automatic year end RMD will still be made after reading the shocking reviews of Vanguard. If that happens, I'll have to come up with the withholding to get the money back...

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...I have sent three inquires on the Pershing Website (via the Contact us link) as it is the only channel of communication I could find on its website. There is not a Customer help phone number on its website either. I have not received any reply from the company...

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Vanguard Group and Pershing Pros and Cons

Pros
  • Low fees
  • Go to fidelity
  • Mutual funds offered
  • Staff i spoke with over the phone
  • Good at lying deceit fraud
  • Ck on investment
Cons
  • Customer service
  • Disrespectful unprofessional customer service
  • Customer phone support
  • Poor service
  • Not getting a 1099
  • No communication with client none whatsoever

Vanguard Group and Pershing Most Positive Reviews

Top rated reviews
5

My father's estate had investments in 19 different firms. Vanguard made the entire process SO easy compared to other...

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5

i been calling to get a accout on line now they say my number dont work if this is true i need a new number or you need...

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3.8

The IRS allows tax free withdrawals if made directly from a. 401k from the account to a charity. Vanguard makes this...

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5

Pershing's job is to be the custodian not the advisor. If you lost money it is because of the investments your advisor...

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Vanguard Group and Pershing Most Critical Reviews

Lowest rated reviews
1

Was told this morning that I have to wait 30 days to get to my money back, understandably I was extremely upset, now I...

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1

Clearing houses, fiduciary custodians have the obligation to transfer the funds they receive to the institution their cl...

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1

Lousy customer service, the worst ive ever seen , I had the misfortune of speaking with some witch named Martha watson,...

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1

it has been 2 months to change.. so I did not get money last month. I DO NOT GET EMAILS ANYMORE. JUST NOW GOT A NEW...

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Vanguard Group and Pershing Latest Reviews

Recent published reviews
2

Since my last contact, months ago, you seem to have terminated customer service. You send a "confirmation" that was our...

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No votes

My brother Robert Swindell is embezzling finds from my mothers account.

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3

Called and waited over 1 hour before giving up and I'm a Flagship level customer. Time before that 20 minute wait and 3...

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1

Pershing has my money and everything has to be
online with a scanner, copy machine, and fax machine. Pershing will not gi...

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Vanguard Group and Pershing Products and Services

Most reviewed product and services
  • Vanguard Group Customer Care (37 reviews)
  • Vanguard Group Account (6 reviews)
  • Vanguard Group Brokerage Account (4 reviews)
  • Pershing Investment Service (12 reviews)
  • Pershing Customer Care (8 reviews)
  • Pershing Account (6 reviews)