PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanguard Group and Pershing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanguard Group
Pershing

Vanguard Group and Pershing Overview

Total reviews
103
69
Company responses
0
0
Issues resolved
0
1

Vanguard Group was first mentioned on PissedConsumer on Apr 16, 2010 and since then this brand received 103 reviews. It is 34 reviews more than Pershing received since Jun 22, 2010.

Vanguard Group and Pershing Consumer Ratings

Rank
209 out of 2601 in Financial Services category
258 out of 2601 in Financial Services category
Customer service
231 in category
224 in category
Staff
216 in category
158 in category
Product or Service Quality
156 in category
179 in category

According to consumer ratings and reviews, Vanguard Group ranks 49 points higher in the Financial Services category than Pershing. People gave Vanguard Group 1.3 stars for Customer service criterion in Financial Services category and it is 418 points higher than the worst rated brand in this category. At the same time, Pershing was rated 1.3 stars for Customer service criterion in this category and it is 425 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Pershing has a higher rating than Vanguard Group. Regarding Product or Service Quality criterion, consumers gave Vanguard Group 1.5 stars and it is 76% greater than other in category. Pershing however was rated 1.4 stars and it is 72% greater than other in category.

Vanguard Group and Pershing Rating Details

Customer service
1.3 (43 reviews)
1.3 (18 reviews)
Reviewer's quote

...Worst customer service ever. Thank goddess I move most of my investments away from them..

Eesa

You get the run around when you try to get basic information after they have your account

PissedConsumer1581421
Staff
1.3 (36 reviews)
1.6 (12 reviews)
Reviewer's quote

...What a profoundly awful customer service staff. I asked for information regarding my Washington NationalInsurance company retirement plan. I could not give the exact month and date of my hire as well as when I left 18 years later because it's been more than 20 years ago...

PissedConsumer994584

They took my 401K rollover but failed to open an account for me. They have now sent it back to the 401k holder (who inherited it from another company that they took over) THREE times. That company doesn't own the original 401k account, so they keep rejecting it!Pershing have been playing this so...

Dave B
Product or Service Quality
1.5 (35 reviews)
1.4 (18 reviews)
Reviewer's quote

The IRS allows tax free withdrawals if made directly from a. 401k from the account to a charity. Vanguard makes this very difficult. You have to go to a bank to get a medallion stamp and the bank is not happy about the intrusion on there time. You can't just go to notary to verify you signature. ...

PissedConsumer846911

it has been 2 months to change.. so I did not get money last month. I DO NOT GET EMAILS ANYMORE. JUST NOW GOT A NEW ACCOUNT NUMBER. I TRY TO LOG IN THIS ACCOUNT NOU 998429. I HAVE TO FILL OUT ANOTHER FORM TO GET EMAILS EVEN THOUGH IT IS SAME E MAIL ADDRESS. THE ONLY THING CHANGED IS THE ACCOUNT...

PissedConsumer677691

Vanguard Group and Pershing Pros and Cons

Pros
  • Go to fidelity
  • Mutual funds offered
  • Low fees
  • Staff i spoke with over the phone
Cons
  • Customer service
  • Disrespectful unprofessional customer service
  • Customer phone support
  • Poor service
  • Not getting a 1099
  • No communication with client none whatsoever

Vanguard Group and Pershing Most Positive Reviews

Top rated reviews
5

My father's estate had investments in 19 different firms. Vanguard made the entire process SO easy compared to other...

5

i been calling to get a accout on line now they say my number dont work if this is true i need a new number or you need...

Vanguard Group and Pershing Most Critical Reviews

Lowest rated reviews
1

Was told this morning that I have to wait 30 days to get to my money back, understandably I was extremely upset, now I...

1

Clearing houses, fiduciary custodians have the obligation to transfer the funds they receive to the institution their cl...

Vanguard Group and Pershing Latest Reviews

Recent published reviews
2.4

The representatives at Vanguard all year have been telling me my account but disputes Oct 2019. I called in late Oct...

Read all 103 reviews

Had this IRA for 13 years. When I set it up, I chose the conservative path because I was 52 at the time. Over the 13...

Read all 69 reviews

Vanguard Group and Pershing Products and Services

Most reviewed product and services
  • Vanguard Group Customer Care (36 reviews)
  • Vanguard Group Account (5 reviews)
  • Vanguard Group Brokerage Account (4 reviews)
  • Pershing Investment Service (13 reviews)
  • Pershing Customer Care (8 reviews)
  • Pershing Account (5 reviews)