PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pergo and Shaw Floors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pergo
Shaw Floors

Pergo and Shaw Floors Overview

Total reviews 48 60
Company responses 0 0
Issues resolved 0 0

Pergo and Shaw Floors Consumer Ratings

Rank
71 out of 302 in Building Products category
36 out of 208 in Flooring and Tiling category
Product or Service Quality
51 in category
27 in category
Value for money
47 in category
26 in category
Customer service
64 in category
23 in category
Price Affordability
50 in category
32 in category

Pergo and Shaw Floors Rating Details

Product or Service Quality
1.3 (27 reviews)
1.1 (32 reviews)
Reviewer's quote

...Has anyone had success with getting pergo to honor the warranty for this faulty product?..

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...That are already whipped clean with a throw rug by front door although the product stated moisture resistant. This product is garbage. Wrote a online complaint to Shaw and no answer...

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Value for money
1.3 (19 reviews)
1.2 (30 reviews)
Reviewer's quote

...This is defective product and I am so sorry I bought it and feel that I wasted my money. I am out $5000. I feel Lowes or Pergo should do something to remedy the situation...

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...I am very disappointed in the quality and durability of this product! what a waste of money, if you are looking for flooring, I would recommend laminate versus vinyl flooring..

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Customer service
1 (19 reviews)
1.4 (27 reviews)
Reviewer's quote

...In the meantime, PERGO customer service has been in contact with us via email. They simply quit emailing us 5 days ago leaving our order and complaints in limbo. I called their customer service line and after reporting my complaints to them they simply hung up on me...

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...FOOR SPAN our floors were a MERE 4/16ths of an inch off level, you would NOT stand behind your warranty!!!!!!!! WE were appalled by the complete lack of customer service on your end!!!!! I possible, our sloors are looking worse than before and back in approx March I talked to one of your representatives named Cheynetta, and she told me she would be sending my claim on...

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Price Affordability
2.1 (18 reviews)
1.8 (25 reviews)
Reviewer's quote

I spent 7000.00 on Pergo flooring in October of 2013. the flooring is pealing bulking up, the company will not stand behind it. they sent 2 inspectors out then came back and said it was an environment issue.

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Our 900 sq. ft. of Shaw laminate floors were installed, by a licensed contractor, in August 2013. Less than 3 yrs later we started noticing some buckling and irregularities. Mind you, we are empty nesters with no kids causing extra wear and tear on our floors. Shaw sent someone out to look at them...

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Pergo and Shaw Floors Pros and Cons

Pros
  • Look of the floor
  • Floor is great
  • Good quality and easy installation
  • Way the floor looked initially
  • Show room sample
  • Good looking floor which seems well made-
Cons
  • Way pergo treated complaints
  • Transition piece policy
  • Quality is bad joint locking system is cheap
  • Quality and service
  • Poor quality floors
  • Failure of this floor

Pergo and Shaw Floors Most Positive Reviews

Top rated reviews
5

I have a project coming up that will need new flooring. My husband has been looking at Swiftlock products. I've read...

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5

I had a question about how to clean my new laminate flooring. She told me the proper cleaner to use. I purchased it and...

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3.7

I chose Pergo because it advertised as dog proof. But my dogs aren't what ruined my approximately 5 yr floor. Normal...

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No votes

Pergo and Shaw Floors Most Critical Reviews

Lowest rated reviews
1

Purchased Pergo Max Moneta Mahogany from Lowe's and had about 400 sq ft professionally installed. Within two months the...

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1

Bob flooring brand new from Jabara had to have certain installers install it cuz can't install it yourself now we're on...

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1

Purchased Pergo Max - Peruvian mahogany - and had to replace a 6x6 section within 2 months. Purchased from Home Depot...

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1

I have lived in about 15 different places, and I have never seen carpet this bad. Even the cheap apartment I rented...

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Pergo and Shaw Floors Latest Reviews

Recent published reviews
1

Pergo floor installed by Lowes is defective. Pergo sent their own investigator. Then they dropped of the face of the ear...

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No votes

I bought some of your flooring from my local Lowes and came up 2 boxes short now they have discontinued the one I have....

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No votes

Need a discoloration kit sent to me floor only a year old spot discorled turned white film

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No votes

Purchased $2000 of Shaw Luxury Vinyl plank flooring, paid pro installer to put in, and one year and $4000 later, this...

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Pergo and Shaw Floors Products and Services

Most reviewed product and services
  • Pergo Laminate Flooring (17 reviews)
  • Pergo Flooring (15 reviews)
  • Pergo Flooring Installation (1 review)
  • Shaw Floors Laminate Flooring (14 reviews)
  • Shaw Floors Flooring (13 reviews)
  • Shaw Floors Vinyl Flooring (10 reviews)