PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pepperfry and Urban Ladder as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pepperfry

Pepperfry

Has Verified Representatives
1.7
Urban Ladder

Urban Ladder

Not enough votes
Pepperfry
Urban Ladder

Pepperfry and Urban Ladder Overview

Total reviews
626
0
Company responses
174
0
Issues resolved
11
0

Pepperfry and Urban Ladder Consumer Ratings

Rank
370 out of 1511 in Furniture and Decor category
1319 out of 1511 in Furniture and Decor category
Customer service
316 in category
No votes
Exchange, Refund and Cancellation Policy
302 in category
No votes
Product or Service Quality
340 in category
No votes
Website
337 in category
No votes

Pepperfry and Urban Ladder Rating Details

Customer service
1.2 (385 reviews)
No votes
Reviewer's quote

I have a little issue here and forced to turn to you as the Customer-service people is not bothering to listen any point from my side. They are falsely accusing the wrong reason for the damage of product. Let me help you with little background...

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No items

Exchange, Refund and Cancellation Policy
1.1 (353 reviews)
No votes
Reviewer's quote

...I want a replacement or refund of this product as Im not happy with the quality of the item..

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No items

Product or Service Quality
1.2 (347 reviews)
No votes
Reviewer's quote

I bought a bookshelf from Pepperfry and upon assembling the product the product displayed incorrect dimensions which was not according to the website. The person dealing with my complaint was extremely arrogant and rude. My request was shut without my permission..

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No items

Website
1.9 (341 reviews)
No votes
Reviewer's quote

...Same time I contacted company by website details. They asked me to send the pictures that proves my complaint. I did it...

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No items

Pepperfry and Urban Ladder Pros and Cons

Pros
  • Pathetic
  • Very dissapponting
  • Felt cheated and harassed
No votes
Cons
  • Customer service
  • Pathetic service
  • Refusal to acknowledge problem
No votes

Pepperfry and Urban Ladder Most Positive Reviews

Top rated reviews
5

very poor delivery , not trust worthyhelp center have no idea about shipments. Always mention will respond in 28 hours....

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No votes
5

I had ordered on 1st of July vide order Number #302316400
1. A spacewood engineered wood classic wall shelf and
2....

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No votes

Pepperfry and Urban Ladder Most Critical Reviews

Lowest rated reviews
1

Hi,

I ordered 3 items from pepperfry and all of them were not delivered as expected.i had to take the pain of courierin...

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No votes
1

Order ID: 100482494
Order was for a Dining table with 2 chairs - upon delivery, it was found that color of table was dif...

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No votes

Pepperfry and Urban Ladder Latest Reviews

Recent published reviews
1

I have a little issue here and forced to turn to you as the Customer-service people is not bothering to listen any point...

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No votes
1

I bought a soda *** bed on 06 July 2020 ( order -306335233. The leg has broken second time in this short span of time....

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No votes

Pepperfry and Urban Ladder Products and Services

Most reviewed product and services
  • Pepperfry Customer Care (117 reviews)
  • Pepperfry Shipping Service (43 reviews)
  • Pepperfry Installation (8 reviews)