PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pepperfry and Urban Ladder as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pepperfry
Has Verified Representatives
1.9
Urban Ladder
Not enough votes
Pepperfry
Urban Ladder

Pepperfry and Urban Ladder Overview

Total reviews 652 0
Company responses 251 0
Issues resolved 11 0

Pepperfry and Urban Ladder Consumer Ratings

Rank
293 out of 1477 in Furniture and Decor category
1299 out of 1477 in Furniture and Decor category
Customer service
334 in category
No votes
Exchange, Refund and Cancellation Policy
315 in category
No votes
Product or Service Quality
356 in category
No votes
Website
358 in category
No votes

Pepperfry and Urban Ladder Rating Details

Customer service
1.2 (401 reviews)
No votes
Reviewer's quote

i have ordered a new 2 seater recliner sofa set but it was defective on arrival tried to contact customer service, but surprisingly not yet resolved poor post sales service..

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No items

Exchange, Refund and Cancellation Policy
1.1 (368 reviews)
No votes
Reviewer's quote

...ing of the chair is not right, This is very disappointing to get such a product delivered from Pepperfry, I had ordered 2 qty both are damaged condition, need refund for both. I want to return these damaged product and need refund for same, I am really unhappy with the customer support as there is no response on calls, and when i tried reaching 022 - 6157**** multiple times and was on hold for more than 30 min still the call was ...

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No items

Product or Service Quality
1.2 (361 reviews)
No votes
Reviewer's quote

I had ordered a wardrobe on 23 sep, it was delivered on 15th October which was a damaged product. They said they will do a replacement of the damaged part but till date nothing has been done..

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No items

Website
1.9 (351 reviews)
No votes
Reviewer's quote

...agent that she was unable to connect it which is a lie because i do work from home nd my whole system is accurate! So i just wanna say that MOST PATHETIC WEBSITE ND SERVICES THOUGH PRODUCT ARE GOOD SOME TIMES BUT CUSTOMER SUPPORT...

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No items

Pepperfry and Urban Ladder Pros and Cons

Pros
  • Pathetic
  • Very dissapponting
  • Felt cheated and harassed
No votes
Cons
  • Customer service
  • Pathetic service
  • Refusal to acknowledge problem
No votes

Pepperfry and Urban Ladder Most Positive Reviews

Top rated reviews
5

very poor delivery , not trust worthyhelp center have no idea about shipments. Always mention will respond in 28 hours....

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No votes
5

I had ordered on 1st of July vide order Number #30231****
1. A spacewood engineered wood classic wall shelf and
2....

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No votes

Pepperfry and Urban Ladder Most Critical Reviews

Lowest rated reviews
1

Hi,

I ordered 3 items from pepperfry and all of them were not delivered as expected.i had to take the pain of courierin...

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No votes
1

Order ID: 10048****
Order was for a Dining table with 2 chairs - upon delivery, it was found that color of table was dif...

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No votes

Pepperfry and Urban Ladder Latest Reviews

Recent published reviews
1

Worst...
Nobody picked the phone after so many tries.

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No votes
No votes

No one picking the phone

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No votes

Pepperfry and Urban Ladder Products and Services

Most reviewed product and services
  • Pepperfry Shipping Service (45 reviews)
  • Pepperfry Installation (8 reviews)
  • Pepperfry Bed Assembly Service (4 reviews)