PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pepperfry and Urban Ladder as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pepperfry

Pepperfry

Has verified representatives
1.8
Urban Ladder

Urban Ladder

Not enough votes
Pepperfry
Urban Ladder

Pepperfry and Urban Ladder Overview

Total reviews
597
0
Company responses
174
0
Issues resolved
10
0

Pepperfry and Urban Ladder Consumer Ratings

Rank
284 out of 2124 in Furniture and Decor category
1706 out of 2124 in Furniture and Decor category
Customer service
295 in category
No votes
Exchange, Refund and Cancellation Policy
279 in category
No votes
Product or Service Quality
314 in category
No votes

According to consumer ratings and reviews, Pepperfry ranks 1422 points higher in the Furniture and Decor category than Urban Ladder. People gave Pepperfry 1.2 stars for Customer service criterion in Furniture and Decor category and it is 299 points higher than the worst rated brand in this category. Regarding Product or Service Quality criterion, consumers gave Pepperfry 1.2 stars and it is 53% worse than other in category.

Pepperfry and Urban Ladder Rating Details

Customer service
1.2 (368 reviews)
No votes
Reviewer's quote

...Pepperfry is *the best* company in *scamming* customers. And *the worst* company in the business of selling furniture. Sends a cupboard whose big heavy drawer crashes down on the second day itself - on by its own...

Yogesh S

No items

Exchange, Refund and Cancellation Policy
1.1 (339 reviews)
No votes
Reviewer's quote

...3 weeks it’s laying in the floor in pieces with open boxes with heavy parts in my baby room they don’t come to assemble they don’t remove they don’t refund just ignore me . Another bed came with wrong measures and was wrongly assembled the mattress doesn’t fit and it looks horrible . Once again no solution no answer no atention from pepperfry ...

Camila

No items

Product or Service Quality
1.2 (331 reviews)
No votes
Reviewer's quote

They forced and coerced a product on me. I mistakenly bought a product thinking it was wooden as the picture deceptively shows it as wooden finishing..

Ranju Y

No items

Pepperfry and Urban Ladder Pros and Cons

Pros
  • Pathetic
  • Very dissapponting
  • Felt cheated and harassed
No votes
Cons
  • Customer service
  • Pathetic service
  • Refusal to acknowledge problem
No votes

Pepperfry and Urban Ladder Most Positive Reviews

Top rated reviews
5

very poor delivery , not trust worthyhelp center have no idea about shipments. Always mention will respond in 28 hours....

No votes

Pepperfry and Urban Ladder Most Critical Reviews

Lowest rated reviews
1

Hi,

I ordered 3 items from pepperfry and all of them were not delivered as expected.i had to take the pain of courierin...

No votes

Pepperfry and Urban Ladder Latest Reviews

Recent published reviews
1.6

Horrible is the key word !!!!

Read all 597 reviews
No votes

Pepperfry and Urban Ladder Products and Services

Most reviewed product and services
  • Pepperfry Customer Care (113 reviews)
  • Pepperfry Shipping Service (43 reviews)
  • Pepperfry Installation (8 reviews)