PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pepperfry and Urban Ladder as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pepperfry
Urban Ladder

Pepperfry and Urban Ladder Overview

Total reviews 952 193
Company responses 391 0
Issues resolved 19 2

Pepperfry and Urban Ladder Consumer Ratings

Rank
670 out of 2283 in Furniture and Decor category
604 out of 2283 in Furniture and Decor category
Customer service
512 in category
412 in category
Product or Service Quality
537 in category
385 in category
Exchange, Refund and Cancellation Policy
497 in category
409 in category
Reliability
486 in category
279 in category

Pepperfry and Urban Ladder Rating Details

Customer service
1.1
(532 reviews)
1.4
(59 reviews)
Reviewer's quote

...I immediately contacted Pepperfy's customer service to start the refund process. Unfortunately, the customer service representatives were not helpful. Over a week later, they still have not initiated the refund process and seem to have no clear procedure for it...

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...and moreover whenever we try to call the customer service we get no response..

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Product or Service Quality
1.2
(476 reviews)
1.7
(44 reviews)
Reviewer's quote

The product was supposed to be installed at the time of delivery but the delivery person just dropped it and left. And when we tried to install it the product would fix properly as there is something defective in it..

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The cleaning team left many portion I cleaned and called the person who came to clean he delayed in responding so that warranty expires The erratic behaviour of service providers..

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Exchange, Refund and Cancellation Policy
1.1
(475 reviews)
1.3
(44 reviews)
Reviewer's quote

...The company sent the wrong bed design and has been delaying a proper response in terms of exchange or refunding or redressing of the grievance. They have not been responding properly, nor has there been proper communication on their part..

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...Pls solve my refund issue as soon as possible..

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Reliability
1.1
(459 reviews)
1.7
(45 reviews)
Reviewer's quote

It must be solved within 2 days.&/:!::&:.!.(//8/&.).(:)::!:7:&::8:&;;64:):!:);;;);;;);;);!;);:::::::::

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No response recvd from JUST DIAL... the person is not understanding what I want. Cannot understand ENGLUSH.

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Pepperfry and Urban Ladder Pros and Cons

Pros
  • Felt cheated and harassed
  • Very dissapponting
  • Pathetic
  • Non friendly
  • Smart marketing
  • Nuksan
Cons
  • Customer service
  • Pathetic service
  • Refusal to acknowledge problem
  • Product is not upto the mark
  • Not always
  • Unprofessional attitude of staff

Pepperfry and Urban Ladder Most Positive Reviews

Top rated reviews
5

The 3 seater recliner sofa I have already purchased you will be delivered to late.My purposes will not be solved.Kindly...

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5

UC partner main kaam karta hoon main reading ke baje se mar Ke block kiya gaya tha uska bad training mein mujhe Bulaya...

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5

I had ordered on 1st of July vide order Number #30231****
1. A spacewood engineered wood classic wall shelf and
2. A Cr...

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5

All complained handle by me
Chimney service and hob service
All maintenance I see plz accept my request

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Pepperfry and Urban Ladder Most Critical Reviews

Lowest rated reviews
1

The product was supposed to be installed at the time of delivery but the delivery person just dropped it and left. And...

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1

Co professional did not turn up even after one hour today. Not taking calls. Where to complaint for lack of service.

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1

My first experience with pepperfry, and trust it is going to be the last. i have purchased other products as well...

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1

No response recvd from JUST DIAL... the person is not understanding what I want. Cannot understand ENGLUSH.

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Pepperfry and Urban Ladder Latest Reviews

Recent published reviews
No votes

umable to cancel order, its yet to deliver, ordered on 16th mar, delivery will be to late on 4th Apr.

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No votes

i am trying to call but unable to connect.I want to talk some who can guide me about my warranty period. My 6 dining...

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1

It must be solved within 2 days.&/:!::&:.!.(//8/&.).(:)::!:7:&::8:&;;64:):!:);;;);;;);;);!;);:::::::::

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No votes

I don't register any work in your company, yesterday I got an a cal for bathroom cleaning work..how your cal to me

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