PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about YourMechanic and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

YourMechanic
Pep Boys

YourMechanic and Pep Boys Overview

Total reviews
126
1393
Company responses
0
0
Issues resolved
0
5

YourMechanic and Pep Boys Consumer Ratings

Rank
298 out of 1707 in Service Centers and Repairs category
202 out of 1707 in Service Centers and Repairs category
Reliability
187 in category
165 in category
Exchange, Refund and Cancellation Policy
174 in category
125 in category
Customer service
234 in category
200 in category
Turnaround Time
190 in category
156 in category

YourMechanic and Pep Boys Rating Details

Reliability
1.2 (84 reviews)
1.4 (188 reviews)
Reviewer's quote

I called to schedule an appointment to install new brake pads for the front brakes. Your mechanic sent a mechanic who installs new brake pads on top of a warped rotor. Then my tire rim is bent and now my tire rim was damaged, this was discovered by Pep boys mechanic.I went to Pep Boys and the...

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Submitted a form for a 40.00 rebate on March 8 2920. Rebate was accepted but never got my money. EWhen I called they had no record even when I gave them my tracking number. Will never shopPep Boys again!

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Exchange, Refund and Cancellation Policy
1.2 (84 reviews)
1.6 (167 reviews)
Reviewer's quote

...I spoke with the 800 number guy who promised to refund the $25 cancellation fee. Then a supervisor called and said life is tough. Horrible company...

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Called Pepboys to find out which store has part to exchange. No stores have the part and they no longer carry the part. Spent over 1 hour on the phone followed the B...

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Customer service
1.3 (83 reviews)
1.5 (318 reviews)
Reviewer's quote

...6:30 PM is when their customer service line closed. Also, since it was a Friday night..

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...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

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Turnaround Time
1.3 (82 reviews)
1.6 (193 reviews)
Reviewer's quote

at this point I have rescheduled a total of 6 times only to have the mechanic cancel every time. As of now I'm not sure if the initial mechanic just installed the part incorrectly or if he didn't install the new part at all and pocketed the money meanwhile every time they cancel it is costing me...

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...It took him a bit of time to research the cost and he finally came back with a cost of $1530. 10 to install the 4 shocks. His installation labor cost was $29...

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YourMechanic and Pep Boys Pros and Cons

Pros
  • Ease of quotes
  • Convenience
  • Ease of appointment online
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Customer service
  • Repairs
  • Poor quality
  • Customer service
  • Poor service provided
  • Poor service

YourMechanic and Pep Boys Most Positive Reviews

Top rated reviews
5

I calle your mechanic for a timing belt on a toyota camry .1999. They said it would take 3.50 hour on their labor rate...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

Gas line leak, repaired before not good enough. Messege for my mobel mechanic, brind gas line parts. Not has tank...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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YourMechanic and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Scam mechanic diagnosed my car from 20 feet away. Said he couldnt work on it due to the fact it had been worked on...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

I raved about Your Mechanic and convinced a single mom I know to call them. Not only did they charge $35 more than the...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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YourMechanic and Pep Boys Latest Reviews

Recent published reviews
1

I called to schedule an appointment to install new brake pads for the front brakes. Your mechanic sent a mechanic who in...

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1

Submitted a form for a 40.00 rebate on March 8 2920. Rebate was accepted but never got my money. E
When I called they had...

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1

STAY AWAY. This company failed to show up twice for me, costing me two half days of work, far more money than if I had j...

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1.6

Was given a form to fill out when I bought 4 tires on April 26tth of 2020. I am now told that my rebate was refused...

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YourMechanic and Pep Boys Products and Services

Most reviewed product and services
  • Yourmechanic Car Repair (42 reviews)
  • Yourmechanic Repair (11 reviews)
  • Yourmechanic Customer Care (8 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (72 reviews)
  • Pep Boys Rebate (56 reviews)